Rated 5 out of 5 by Renn12 Great experience
This is the best on Key West for a great facility, service, sanitation and best of all location. Awesome!
May 17, 2013
Rated 5 out of 5 by JHE2013 Comfort
We've stayed at great hotels where the bedding/pillows just didn't let us rest comfortably. Not so here.
July 26, 2013
Rated 5 out of 5 by Ron3678 Best location in Key West
Beautiful hotel. Close to everything. Could not have asked for a better stay.
April 25, 2014
Rated 5 out of 5 by Ezee Excellent!!!
Everything was excellent; service, staff, accommodations & location. Great place to stay in Key West!!!
July 19, 2013
Rated 5 out of 5 by Hammer60 Beautiful view
We stayed in a suite with a beautiful ocean view. Most sunsets were visible from either of the 2 decks.
January 15, 2013
Rated 5 out of 5 by GregG2012 Excellent Hotel
I was in Key West for business but the Westin is a pleasure to stay in. Great location and facilities.
November 30, 2012
Rated 4 out of 5 by FLtravel Location, Location, Location
This is a great hotel located in the heart of Key West. Hotel is comfortable and rooms are up to date.
August 3, 2012
Rated 2 out of 5 by Mazzie some poor customer service
Some staff need to go on courses on how to treat customers with a smile and eye contact.
March 23, 2014
Rated 5 out of 5 by wheels33 comfort and class in Key West
found the daily beverages in the lobby very convienient and delicious
April 28, 2014
Rated 5 out of 5 by Zeus0918 Staff
Staff was outstanding, very helpful and went out their way to make sure my needs we're met.
February 23, 2014
Rated 5 out of 5 by MKBM Exceeded our expectations
Great experience! We loved our ocean view room. My husband and I can't wait to go back next year!
October 26, 2012
Rated 5 out of 5 by Escape28 Great everything
Location, cleanliness, comfort, staff all 5 star. A little pricey to be honest. Had a great time
November 21, 2012
Rated 4 out of 5 by Kimmel Great resort
Excellent location, Food at the grill is fabulous. Bryan at front desk superb.
January 21, 2013
Rated 5 out of 5 by KeysAnglersRMN Amazing resort in Key West
From the moment we checked in on 7-7-2014 until we left on 7-11-2014 we had an amazing time. Joann at the front desk was super nice and accommodating to us. She truly is an exceptional employee. She sent us a very nice treat for us to celebrate my Birthday. i read a lot of negative reviews regarding people complaining about cruise ships blocking their view & people walking back & forth on and off the ship. Maybe those people should've done their homework before they booked a room at a truly amazing hotel @ ground zero in Key West. The ships come in the morning and are gone b4 sunset not blocking any views if you're staying oceanfront. This place sits directly next door to Mallory Square & walking distance basically anywhere in Key West. Our first & 3 rd day we rented wave runners from Fury Watersports which has a booth & all the Waverunners right on the property. My son, wife & myself had a blast with that. The 2nd day i booked a half day light tackle bottom fishing trip. I made arrangements prior to arriving & the Captain picked us up at the onsite Marina then took us bottom fishing for 4 hours. We filled a cooler up with a whole bunch of 2-3 lb Yellowtail Snapper.
Getting back to the accommodations... The double queen room was plenty big & super comfortable. The worst part about our experience was having to check out & go back to Palm Beach County, Fl. We can't wait to get back down to Key West & do it all over again.
July 15, 2014
Rated 4 out of 5 by 21Racer Great facilities
Wonderful stay and the view towards the gulf/ocean is out of this world to see the sunset.
October 5, 2012
Rated 1 out of 5 by jon36 mr
Was very dissatisfied. I expected more from a Westin was really let down will not return
November 4, 2013
Rated 2 out of 5 by Harley06 Very disapppointed and horrible customer service
My stay at this resort was such a disappointed. First buyer beware! The hotel puts a hold of $250 on your bank card if you use one to pay for your hotel or any incidentals. They do not tell you this on their website. I found this out when I checked out. Furthermore if I was made aware I would have used my credit card to avoid the authorization holds on $$$. The hotel WOULD NOT release the $$$$ hold on my bank card and than when they did I had to wait for an additional three days for my bank to reverse the funds and put it back into my account. When we called the hotel they were ignorant, hung up on us because they did not want to release the authorization. You have to pay for parking which I was aware of when I checked in but due to the room that sorely needed updating for the price, loud music in front of my balcony due to a wedding at night, the lack of any continental breakfast, a noisy air conditioner, the parking should have been FREE given the costs of the rooms! Room service was incredibly expensive. There were NO vending machines for soda or water at the hotel. The hotel is very disjointed and when you check in depending on where your room is you have to walk to another building to reach your room.
March 18, 2014
Rated 5 out of 5 by Hockeymaster Hotel
Excellent service and very helpful and friendly staff. Will sty again in the future
March 6, 2013
Rated 5 out of 5 by BBHunter Westin Hotel Key West
This hotel has it all and is a great place to spend your relaxing time in Key West.
August 13, 2012
Rated 5 out of 5 by vwoohollis Excellent Location & Excellent Service
When i wanted to stay one more night the staff was very accommodating and helpful.
August 2, 2012
Rated 4 out of 5 by Dennis15 Misleading ad about view.
Promised a water view. Received an excellent view of the visiting cruise ships.
January 1, 2014
Rated 5 out of 5 by Worl52 Wonderful pool
Great stay at the Westin. Spent a lot of time at the pool. Samantha was great!
December 10, 2013
Rated 4 out of 5 by tp2014 extremely pleased with hotel
great location and fhe staff was very helpful
May 1, 2014
Rated 5 out of 5 by CathJac1 Great place to stay
Nice place to stay and good location for entertainment, dining and shopping
October 6, 2013
Rated 5 out of 5 by DCW5 spring break 2013
Had a wonderful time, walking distance to everywhere, staff was awesome.
March 17, 2013
Rated 5 out of 5 by cew777 Great Location and staff!
Enjoyed our stay very much. Beautiful location and hotel.
Will be back
March 1, 2013
Rated 5 out of 5 by CCSteve Third stay here, always a great stay
Near the water, bars, restaurants, activities and a great hotel itself.
May 10, 2013
Rated 5 out of 5 by fred1528 Excellent facilities
Excellent facilities and very courteous and efficient staff throughout
September 21, 2013
Rated 5 out of 5 by Maxe A great destination resort.
Every aspect of my stay was excellent.
April 28, 2014
Rated 4 out of 5 by dance5678 The hotel is wonderful except for the front desk staff.
Front desk was the most unhelpful staff, I have ever encountered.
October 1, 2013