Rated 3 out of 5 by MOAuthor Staff a bit lack-luster
I've been staying in this resort for several years, but usually during the winter, or "high" season. I found some of the staff to be less than sharp on the details, and a bit curt at times, which was certainly a surprise.We requested a roll-away at 4PM. Returned to the room at 10PM, and it wasn't there. Called and had to wait until nearly 11PM for it to be delivered. Next day, we had to wait nearly 30 minutes for valet to finally acknowledge us and then bring the car, though we were the only patrons waiting.
The attention to detail simply wasn't there. Was I disappointed, definitely. Would I return? Sure, but not during the summer when the hotel seems to be under-staffed.
August 20, 2012
Rated 5 out of 5 by BeauSimmons Outstanding
I had the best time ever. My room had an ocean view. Thanks to ? Anisha for helping me with my reservations, made the experience great. I especially liked chosing one night or two when booking. (Most other motels require a 2 night minimum ). The check-in process and anything prior to check out was flawless. Giving 3 bottles of water was a nice meaningful touch as well. Perfect.
I visit Key West about 4 times per year and the Westin will be my designated place to stay when I return.
July 21, 2014
Rated 5 out of 5 by DrProtocol Absolutely the Best Spot in Key West
The view of the Sunset from the Westin is glorious. The Hotel looks out on the pier where the cruise ships dock and where everyone gathers on the boardwalk to drink the most delicious mojitos. Westin lodgers have the benefit of a rooftop bar and patio from which to view the late afternoon spectacle. Others of us just watch from our balconies. The location is unbeatable for walking up and down Duval Street or visiting Museums. Everything has the feel of casual luxury. We love it!!!!!
July 21, 2014
Rated 3 out of 5 by shullcat POOLSIDE-SADLY LACKING!
While the bar servers and food service poolside was very good, the pool area and quad are less than adequate. Improper ventilation, pool water WAY-TOO-
WARM-not the least bit refreshing. No breezes of any kind to alleviate intense heat. We spent a total of 40 minutes by the pool on Wednesday, unable to last more than 20 minutes subsequent days, opted for Sundeck up high where we found coastal breezes tolerable. I have a suggestion to alleviate hot pool water.
July 24, 2014
Rated 4 out of 5 by pekael Prime location
Excellent central location for sightseeing and nightime sunsets and activities.We had a poor view from our balcony-air conditioning unit but some have excellent views.Good food and service,not to be missed breakfast on sunset key via launch.
August 7, 2014
Rated 5 out of 5 by Terry2013 Great stay
Had a relaxing and wonderful week at the Key West Westin. Great location. Hotel was very comfortable, and every staff member was great. Special notice to the cleaning staff who did an outstanding job. of accomodating my schedule.
Pool area was nice. They did a great job of keeping towels available and quickly cleaning chairs up after people left. The pool area bartenders were very attentive.
Also, bartender Jimmy's mojitos and green things at the sunset celebration are legendary.
Finally, i got to go to the private beach one day and you really get the Caribbean feel there. Really nice and great service.
March 28, 2013
Rated 2 out of 5 by SeAnY Good Hotel but bad (repair) management
I only stayed 1 night & mostly spent late hours in my room after a long day of activities.
The cleanness and quality of the room, per se, was good with a few minor things to note: 1) sink was not draining well & 2) bathroom door was hanging loose I had to tell my family not to open/close the door (afraid it would fall off and injure my family).... It was too late for my kids to switch room so I just made sure not to use it.....
However, 1 major issue was that there was a repair work going on outside of the balcony with scaffolding blocking & preventing the balcony usage. What was worse that the worker was smoking right outside of the balcony on the scaffolding, the smoke was clearly evident in the room. I had to leave the doors open to ventilate when we got back to the room late night...it was hot and humid.... I mentioned the issue when I was checking out early next morning but all I got was a "sorry about that".
this stay was a major disappointment from WESTIN.
July 31, 2014
Rated 4 out of 5 by JRP2014 Nice hotel, well located with nice sunset view
Nice hotel with modern rooms in marina where cruise ships come and go.
Disadvantage is that cruise people are also allowed to use the swimming pool, therefore sometimes too crowd.
August 4, 2014
Rated 5 out of 5 by loboexp Fabulous Location
After having stayed at quite a few hotels on Front Street, the Westin out does them all. From the staff at check in, to the women that cleaned the rooms, to the bartenders at the pool, everyone was fabulous. I called for a late check out due to having a 6pm flight, and they were more than hospitable to let us have the room till 3pm. Great location, your a right in the midst of things, yet far enough that it's quiet. I recommend getting a poolside room, as the ships dock right in front of the hotel, and you have no view anyway, We lounged at the pool everyday and met a lot of nice people. A lot of them come back year after year and that says a lot for a hotel. You won't be disappointed.
October 24, 2013
Rated 5 out of 5 by Travlnrita The Ultimate Key West Resort
This was our second time returning to Key West and the Westin. The staff is profession and friendly. Grounds are clean and entertaining. The view amazing and parking is affordable. You can leave you car in the secure parking garage while you explore Duval St. and many other areas. It is a port of call for Carnival which I always find fascinating. Mallory square is a stones throw away as well as a little bit of cuba at the Mason De Pepe Cuban cuisine. I am looking forward to returning next year. If you are looking to visit Key West this Resort is the total package. ENJOY there's just no other choice!
June 27, 2013
Rated 4 out of 5 by Mark1951 Great Hotel not so much the staff.
Having made the reservation last December using my SPG points, I had expected everything to be ready upon my 415pm arrival. Not only was my room not ready, but the one they assigned had a roaring a.c. Which they were unable to fix. They only had a two bedroom suite available, which was great, but despite the fact that it was the hotel's maintenance issue that forced the move, they demanded that we pay an additional $150 per night. That was more than just a little inconvenient, it was unforgivable. I will consider this when choosing my next vacation destination before picking a Starwood Property.
June 15, 2013
Rated 3 out of 5 by JoyceL Great Location
This hotel is in a great location. There are three separate facilities. Somehow Westin needs to coordinate and connect at least two of the facilities. There is no doorman to help with luggage. Help here is hard to come by. Folks on the Westin Express line are sometimes rude and not very helpful. The Spa is at Sunset Key so you must take a water taxi there if you want a massage. After a massage you want to get back to you room quickly so you can shower & relax. There should be a Spa at the Key West facility. The food in Bistro 245 is excellent.
The pool is not cleaned daily so palm tree debris floats on top & at the bottom. Rooms are clean and comfortable but the hallways are always a mess.
May 24, 2012
Rated 4 out of 5 by FrancieMR Could be 5 star but is 3
This could easily be a 5 star hotel and the pricing is that of a 5 star hotel - I believe solely based on the location in Key west. You can literally walk to Duval Street and the trolleys - and I am NOT an active person, so when I say you can walk to it, you can!
What down rated this hotel were 2 things. 1. The carpeting was FILTHY!! Just walking from the bathroom after a shower to brush my hair, turn on TV, sit in a chair, to bed - my feet looked like I had been walking barefooted outside all day. My feet were coated in a grimy sticky residue - either replace the carpeting completely throughout the hotel (you don't notice it because of the dark color of the carpet) or put in nice tile. 2. The attitude of the reservations people at Latitudes is horrible. The food is good, had better food off property with much more friendly people. Kept telling us totally booked, but we could see the ferry and it was never full...so went there and when we arrived the restaurant was EMPTY!! They tried to seat us at the bar, we insisted a table, got a good view. In the 1 1/2 hours we were there, only about 13-14 people came in to bar, inside or outside seating -- so why all the garbage about being full? Do 50 or more people simply not show up for reservations continuously?? I had read about the attitude at Latitude - and that is right. The food is just as good at the Bistro and the personnel there are very friendly - and a great view. 3. The hotel advertizes: "Poolside refreshments daily, including fresh fruit kabobs and popsicles, as well as iced towels and sunglass polishing." - Nope, nada - and when we asked, the employees to the man did not know what we were talking about - and we asked several!!! So don't advertise what you don't have.
The desk staff were very pleasant - arrive on birthday, had to wait 20 minutes for room to be ready, but they comped us bottle of wine and some cheese and crackers - very nice touch. The location is great. If the 3 items mentioned above would be fixed then not only would the pricing be that of a 5 star but also the hotel experience would be 5 star.
August 10, 2014
Rated 4 out of 5 by Travelsmuch Best hotel Location in Key West
This hotel is in a great location. Within walking distance to all Key West's major
attractions/restaurants/activities, etc. Nice rooms, terrific shops surround hotel. Central, convenient and friendly staff.
July 30, 2014
Rated 4 out of 5 by BJohnson Great location
The hotel is in a great location for ease of walking to most of the attractions. There was a cruise ship in port all 3 days we stayed so our partial ocean front view was a view of the cruise ship. The ships left pretty early though, maybe by 5 pm, so the view was there for the evening. We spent an afternoon at the pool and the waitress was very attentive at first but then would disappear for long periods. She may have been working the restaurant also. We had to track her down for our tab but would have enjoyed staying longer if the service was available.
June 4, 2014
Rated 5 out of 5 by Ricardo58 Probably The Best in Key West
I have traveled the world and stay in great hotels but this resort exceeded my expectations. A very friendly staff, very comfortable room, the A/C was "EXCELLENT", the pool facilities are "GREAT", the restaurant facing the ocean was awesome with great food, great prices and very "FRIENDLY STAFF". Every time I come to Key West I am looking forward to staying at this great Hotel.
July 21, 2014
Rated 4 out of 5 by Edward64 stay
Our stay was outstanding, the only problem we had was that you charge $20 per person per day to go on the beach at the hotel I was staying at. To me that is ridiculous. I am paying for parking, and to stay at your hotel, and I can't even go on the beach. Very sad. You staff was outstanding the service was outstanding..
July 24, 2014
Rated 1 out of 5 by charles Needs to pay attention to the details
The air condition in our room was rattling loudly. Called 3 times out of our 3 night stay, of which we simply turned it off the air condition the last night because the thermostat didn't work, unacceptable. Called twice to have the toilet paper holder fixed because the paper roll would slide off the holder. The ceiling fan looked like a cheap $50 one, not a $400 room fixture. And someone needs to daily wipe the sliding glass door from the outside so one can see thru. Worse, checking out, the desk clerk didn't ask how was our stay. I didn't feel like it was a $400 room. Driving out of the garage, we were charged $144, which should be $60. It wouldn't even accept any of the four credit cards. Saving grace was the front desk got us out on the house. At least they made up for that. You should seriously consider secret shopper to really get an objective opinion. We came with high expectations, but left underwelmed.
March 26, 2013
Rated 5 out of 5 by TMack44 Five-star hotel all around!
The location of this Westin is the best in Key West. You can walk anywhere and never move your vehicle. The staff is so accommodating. Our room and all of the common areas were spotless. Cleanliness at this hotel was impeccable!! Also, so close to the marina to enjoy all of the excursions. You literally step right out of your door! Whatever you are doing, keep it up Westin!!!
July 20, 2014
Rated 3 out of 5 by Brittayoung Great Location, but....
The location of this hotel is perfect, but my room was small and dark. Plus, I was on the first floor without a balcony and I hated that. Also, I wish the pool overlooked the bay. Overall, the service was below average and my room was not what I expected at all from a Westin. I think they need some renovations and then the hotel would be perfect.
December 21, 2011
Rated 2 out of 5 by Tommie1 Comments
Check in was average. I felt the staff was just going thru the motions, not attentive. Platinum meant a dedicated check in, nothing else.
Breakfast was well but slow and, again, going thru the motions.
July 28, 2014
Rated 5 out of 5 by lauren379 Best resort in Key West
There's no better place to stay in Key West. Location, property all pristine and so well maintained, incredible views. Staff were all friendly, accommodating . So many amenities in room and poolside. Sunset celebration is unforgettable. Food was outstanding and definitely rivals many of the local restaurants in taste and price. 3 short blocks from all the nightlife & fun. I can't wait to come back again, next time with friends and family.
July 11, 2014
Rated 4 out of 5 by jetset05 Beautiful Resort and Location. Staff needs improving.
We stayed in the Whitehead Suite. More than enough rooom. Our three kids and us had plenty of room and they shared 2 TV's. The food and room service was very good. The air conditioners were so loud you had to constantly turn the tv's up while they were running then turn them down when they shut off. Very aggravating.
The maid pushed for tips in the hallway and pool staff was displeased when I took towels from the pool area back to the room.. I called the manager and told him I would bring the towls to him personally when we were done with them. '
Other than that the stay was great!
July 24, 2012
Rated 3 out of 5 by annielouwho610 Very convenient location
The Westin was conveniently located and we enjoyed our time in Key West. The Westin showers make staying at Westin worthwhile. Thought the staff (other than the night time concierge and security) could have been more attentive and customer service focused. The night time concierge and security were very friendly and helpful.
July 21, 2014
Rated 3 out of 5 by sarahd could have been better
Just stayed at this hotel for four nights (a minimum stay with a premium price). The staff was nice enough, the small room was shabby by Westin standards with wrinkled up carpet. Was not offered a Starwood owner upgrade even though it was clearly not sold out and what appeared to be several larger rooms were adjasent to our room. The Bistro closed early. Concierge was helpful even though they booked one excursion on the wrong night! The location is very nice and would be hard to beat. The view was incredible, even working around the cruise ships that docked there every day.
May 8, 2012
Rated 5 out of 5 by VeraW Great experience!
My room is upgraded to a two-bedroom suite from a double queen, totally a surprise. The room is spacious and clean, as standard setting of every good Westin hotel.
The location is perfect, right in the center of the attractions. In fact, the hotel itself is a must-see attraction for sunset.
Hotel staff are really friendly, especially people at the front desk. Special thanks to this charming Irish-accent gentleman at the front desk, sorry I'm not very good at memorizing names.
Here are some tips for sunset. If you are a photographer just like me, go to the sunset terrace early to take the best place. If you find an event going on on the pier, try to find another place to shoot unless you have lens more than 100mm.
January 26, 2014
Rated 3 out of 5 by Unhappy62 Handicapped room but not handicapped
Placed in a handicapped accessible room when you are not handicapped is not a pleasant experience. This room was not even in the main hotel but in an annex building. Which required a long walk. Could not even hang up a shirt in the closet as the bar was 24 inches off the floor. The open shower flooded the entire bathroom each time making the tile floor very slippery. No bathroom counter space but an extremely low table next to toilet for toiletries etc. This room cost 400 dollars a night. Received no washcloths in room the entire stay. Rooms should be designed to accommodate all customers if all persons are placed in them. Disappointing overall experience in an expensive dark depressing room designed for little people or a wheelchair.
May 6, 2014
Rated 3 out of 5 by restin1 Great Location
Beds and pillows were extremely comfortable. Duvet on one bed had what appeared to be a blood stain on it, not visible because sandwiched between two clean sheets. Noticed too late to request fresh linen to replace it. Inside shower curtain had long mold streak on it. Believe the carpet need to be freshly shampooed. Otherwise very comfortable room. Service at Bistro 245 was speedy and efficient. Food was not up to the standard I expect at this level of hotel.Bacon was burned, waffle was cold and dry. Minimally needs to have printed out floor plan directions to facility.
July 22, 2012
Rated 5 out of 5 by nmcg225 Spectacular Views
Was fortunate enough to have a room with a harbor view. So much fun to watch the comings and goings and the spectacular sunsets. Staff was very attentive and food was outstanding. Here for a busines trip but can't wait to bring my wife.
January 22, 2012
Rated 5 out of 5 by Nina14 Great Hotel
We loved staying at the Westin in Key West. We went to the Keys to celebrate our 2nd wedding anniversary, our room was wonderful and the hotel provided us with complimentary champagne and strawberries. Thanks for the great reception!
September 10, 2012