Rated 5 out of 5 by Mitriguy Great location and staff customer focus was excellent
Perfect location in Key West. Staff was very customer focused and responsive to all our needs. Concierge service was excellent and we booked all of our ocean activities through them. Pool amenities and service was great.
March 28, 2015
Rated 5 out of 5 by PWRW Great Location
Great location in Key West. Great Rooms and excellent facilities.
March 26, 2015
Rated 5 out of 5 by sack74 The best location in Key West
You pay for what you get. We had a suite for 1 week at this wonderful hotel. Perfectly situated in the heart of the action. Highly recommended.
March 3, 2015
Rated 1 out of 5 by KimOx Total Disappointment
We were so disappointed with our stay on many different levels. We have been seeking redress from the time we arrived until now, almost a month later, and have yet to receive it. As a warning to others - this hotel is not a "resort." Despite a daily resort fee, they charge an additional $20 a day to go over to the beach. We paid extra (a lot extra) for an ocean view and then there was a cruise ship in that view all day long, every day. (When we complained we were told that it was, after all, a marina hotel. I'm sorry but I thought marina meant yachts and sail boats, not cruise ships.) Our room was run down and the carpet was filthy. (We were told the carpets are being replaced so it may be better for you.) We are platinum Starwood members. We have stayed at a lot of Starwood hotels, we have never had an experience like the one we had here. This hotel does not deserve to be affiliated with Starwood. The only good thing about it -- its location in old Key West.
February 11, 2015
Rated 5 out of 5 by JJ106 Fabulous Hotel
It just not quite what we were expecting outside of the hotel. We are devout Christians and loved many of the statues around town, but found it difficult to not have to constantly avert our eyes in Mallory Square from all the "stuff" in the windows. If there are people who enjoy that sort of thing, with luxury included, this is the place to stay! There are more bars than cafes that we could find.
January 29, 2015
Rated 3 out of 5 by wantedtoseetheocean NOT an Ocean view as advertised!!!
While the hotel was clean, the room spacious, and the bedding nice, I paid extra for and requested a sunset ocean view only to wake up to a GIANT CRUISE SHIP blocking our view. Every day. We even called a couple times before arriving to discuss our room preference and not once was the fact that we would be staring at a cruise ship mentioned. When we asked about this at the front desk the snarky desk guy just said, "Well, we are a maritime hotel" and shrugged us off. I would recommend the hotel for everything else EXCEPT the view.
January 8, 2015
Rated 3 out of 5 by Sushil04 Be wary of ocean view room and AC noise
I had booked a standard view room with points for the first night and purchased an ocean view room for the second night and paid premium because that was the only option available at time of booking. On check in, I mentioned our desire to not have to move from room to room. The hotel clerk said the ocean view room was not available for first night so I understood the limitation and said we were fine to stay put in our standard view room but could the hotel compensate us since we would be passing on the ocean view room. He was not the least bit interested and said very indifferently that the ocean view room was available to us on the 2nd night should we wish to move. My wife and I were shocked by his callous behavior. Around 10am next morning, I stopped by the front desk to confirm that we would be staying in same room and wanted to make sure we wouldn't have any issues and was told this is fine. To my frustration, at two different (afternoon and evening) times card keys that my wife and I tried to use failed because they had 'checked us out' of our standard view room. In both cases, we were returning back to the room tired after walking around Key West for an extended period and the last thing we wanted was to make the trek back from our building back to the building where the registration desk was and then walk back to our building. This was simply salt in the wounds!!! The irony of the ocean view rooms is that there is ZERO view of the ocean even if you do get those rooms because huge cruise ships are docked ALL DAY long EVERY DAY. We were at the hotel for 3 days and 2 nights and the whole time, there were cruise ships blocking complete view until they pushed off after 5pm. Another major annoyance was the loud noise emanating from the AC unit all night long as it tried to keep the room cool. None of us in the room had a very restful sleep either night we were in the room. It has been a long time since we were so disappointed with our stay at a Starwood property and we have had frequent stays over the past few years.
January 6, 2015
Rated 5 out of 5 by Jim538 Must meet Jimmy the bartender !
If you are in Key West you have to stop at the Weston' s outdoor bar and have a drink with Jimmy ! I make a trip each year to Key West with a group of friends and every year we find ourself sitting and laughing with Jimmy at the Weston ! And if your there on Sunday morning have the buffet you won't be disappointed !
January 4, 2015