Rated 5 out of 5 by Marken64 SPG Member
I was upgraded to a wonderful one bedroon suite. Although the weather was not great the hotel, smiling staff and area was amazing. While leaving we were offered a cold bottle of water for our drive, which just made it even better!! Another great experience!
September 15, 2014
Rated 5 out of 5 by JMKEVGG Always and excellent stay...
I visit Key West all the time for business and pleasure. I love staying at this hotel. The rooms are excellent, the food is excellent and so is the staff. This is my favorite hotel.
September 13, 2014
Rated 4 out of 5 by VinB Resort fee Justification
Excellent location, and very comfortable room. The fine pint stated that resort fee would cover for Popsicles and fruit kabobs at the poolside, however that's a big disappointment. At no time did I see any of those being served, and upon questioning the pool side servers, I was told that Popsicles are only served at 3pm, once a day. Even the free Starbucks coffee/Orange juice stated on the hotel site nowhere states that its available for a short time, and is not refilled once its over. If Westin wants to charge a fee in the name of resort fee that's OK, however promising freebies that are not available doesn't befit the Westin brand and is disappointing
September 1, 2014
Rated 5 out of 5 by Jenni561 Best Hotel Location in Key West!
In terms of location, this hotel is the BEST! Right in the heart of Key West, you are right on the water with Duval only seconds away. We brought bikes to get around town and the truth is we probably didn't even need them because everything is so close. The staff was wonderful, the rooms were great (definitely not 5 star facilties, but solid 4) and there was a nice pool and bar area. Our room was ocean view which was fantastic, this is right where the cruise ships come in so once a boat arrives that is basically your entire view (we lucked out with no ships coming until our last day). We will definitely be staying here again!
July 31, 2014
Rated 5 out of 5 by Ciicii Great Stay
While traveling with my two daughters, we were very excited about our final stop at the Westin, Key West. Our expectations were exceeded. The room was extremely comfortable and clean. Everywhere we went the staff was very friendly and accommodating. Check-in was easy and our room was ready early. The pool area was clean and had enough chairs. We really enjoyed the delivered popsicles and fruit k-bobs. Those little extras are a nice standout. We were conveniently located to so many attractions; that we were able to park our car and not have to worry about driving/parking anywhere we went.
We also spent a day at Sunset Beach. It was a great relaxing day.
July 25, 2014
Rated 5 out of 5 by sfvto5 Definitely the right choice!
The Westin was the perfect choice for our family vacation. The location was great for visiting Duval street and Mallory Square. The sunset deck was the best place to watch the sunset each evening while having a glass of wine. Visiting the private beach made for a perfect, relaxing first day. The beds were comfortable (amazing pillows!) and the staff was courteous and helpful. We will definitely recommend this to our friends!
July 29, 2014
Rated 1 out of 5 by haspi Everyone is Platinum!
I have stayed at this hotel for a quick weekend getaway. These points require major improvement:
There is a lot of new staff at front office.(2-3 new to 1 experienced) It took them half an hour to check me in.
The bathroom door was broken. Could not be fully closed.
Service: when I asked the manager for a late check out, I was told that everyone in the facility is SPG platinum and he cannot make an exception. This is a very rude response, not a way to treat a loyal customer.
I'm very unsatisfied with my stay.
November 30, 2011
Rated 2 out of 5 by ALEX1328 STAFF NEEDS SOME WORK
I flew in around 1030 in the am and i understand that the room was most likely not going to be ready by the time i got there so i checked in and they assured me they would give me a call when the room was ready. I decide to go walk around key west and check out the town since I've never been there before. 3 o'clock rolls around and a lot of the other people i came down with have already gotten a call for their rooms. So i just decide to go wait by the pool and relax till i the room is ready. Now 6 o'clock rolls around and I've got dinner plans at 7 so i walk up to the desk because i have never been called and they have my key waiting for me and said I'm sorry i guess we forgot to call you. They offer me 2 free breakfast vouchers but however they didn't have any on them so they said they'd make sure they were brought to my room then i had to go rush to get ready in my room needing to be across the island by 7.Needless to say the breakfast vouchers were never brought to my room. Got up in the morning and went to play golf got back around 2ish and my room was never cleaned yet. In the end the place is a very nice but they need to hire a new staff or at least get there stuff together so that other people won't have this problem
September 7, 2014