Rated 5 out of 5 by JHodges Sunset Key Cottages could be anywhere!
I travel every week on business and brought my family for long Easter weekend stay this time. What a beautiful island and just a quick 5 min boat ride from Key West Westin. Once you are on island the care and service you get are amazing. Awesome beach, dolphin trip, snorkeling, fishing all arranged by Concierge. Even had an easter egg hunt which my kids loved. Truely a safe and wonderful place to let the kids roam and do their thing and not have a worry about saftey or lack of things to do. Couldnt be easier and more relaxing. Latitudes was excellent and delicious! Enjoyed party time in Key West and quiet comforts of Sunset Keys only 5 minutes away.
First vacation my kids actually thanked me for taking them on!!
April 11, 2012
Rated 3 out of 5 by Emjemj You'll be disappointed!
At these prices, the entire experience was disappointing. No special recognition at check-in at Westin, Key West. Zena, the concierge at the cottages, was rude and indifferent throughout our stay, and never made us feel welcome. Hotel policy states pets are not allowed. However, a non-service dog was seated on a chair at a dining facility being fed from the table by its owner, and a non-service dog was allowed in the ocean front cottage next to ours being very disruptive with its barking. Continental breakfast is a nice gesture but boring and cheap. All three days of our stay were interrupted by grounds maintenance noise which went on from early morning to dusk. At these prices, the Sunset Key Cottages do not deliver the experience you are expecting.
April 28, 2013
Rated 5 out of 5 by SDBinOK The Sunset Key Cottages are outstanding
We have stayed here four times in under one year. We have stayed in both the two and three bedroom cottages. The hotel is truly a perfect environment. From the five minute boat ride to your private island to the beach cottages that are perfectly accommodating and furnished, your every need is met. Also, the gym is well done, the spa worked well for my wife, the pool was great for the kids and the beach was pretty and private. There are employees at all both the pool and the beach taking care of everyone's needs. Finally, the restaurant and room service is impeccable. The Sunset Key defines 5 star resort and is absolutely worthy of all of the accolades it has received.
January 18, 2012
Rated 5 out of 5 by Pumpkin10 Simply the Best!
Sunset Key provides any and all needs. It is a beach, a quiet place to relax, minutes from Key West by boat for all the excitement you might crave.. The personnel are outstanding. We have been going for 10 years and we don't know how but it gets better every time. The facilities are constantly being upgraded and the personnel always remember you. Can't say enough
May 29, 2012
Rated 5 out of 5 by Jadejoann4 Will not find a better view than this in Key West!
From the moment you step off your vehicle to the moment you check out, you will be treated like royalty. The staff is incredible polite and helpful. Our host met us at the dock, I believe her name was Gina, Russian girl, walked us through the check in process. Took us to our villa, showed us around and left us to enjoy the resort. The pool side bar was excellent and so was the service. The bartender was so attentive. Now, the view was spectacular. We can see Mallory square across the water and at night, we laid in the hammock listening to tw music played across the way. The 3 bedroom villa is spacious, well appointed and comfortable. Casual decor makes it feel at home in the keys. Will be back many times, God willing!
May 16, 2012
Rated 3 out of 5 by Olek Overpriced Great Location
I went to the cottages because I wanted to have a great time and spend some time away from civilization with my family. We usually go to a five star in miami beach, but this time we felt more adventurous. What a mistake: 1. Starwood Status recognition was terrible. Late check-out was noon on a Monday when the hotel was completely empty. 2. Services always full regardless of status. Spa - booked, restaurant - booked, monday spa - closed. Can we do something? Not really. 3. I was feeling ill. "Is there a doctor in house: I could get you some pills?" 4. Location is awesome. But totally overpriced. Resort fees of amenities you cant use because they are booked. 5. Top tier price but mid tier service. 6. Pool bar on a weekend, closed after 3:00 PM. Want anything to drink? Go all the way to the entrance to pick it yourself. 7. Pastries in the morning. Great. for such a high price a night its the minimum you would ask.
October 3, 2013
Rated 4 out of 5 by Robin12 Service needs some work.
Our 4th visit to this resort left us a bit disappointed. For one, the room cleaning should have been more thorough. Secondly, we ate in our villa quite a bit and found that from placing an order to the food itself, average is the best descriptive. We also think the dinner menu could use some conventional, lighter choices. Service in the restaurant, on the beach and in the pool area was better. At this high end cost we expect high end service in all areas.
May 12, 2012
Rated 5 out of 5 by TomK Stunning Property!
I have stayed at many hotels across the US and throughout the world and The Westin Sunset Key was one of the best. The four bedroom house was likely the nicest room (s) ever in one of the best locations/views ever. The property is amazing from the rooms to the main building, walkways, pool area and tennis courts. Latitudes is also an amazing setting for both lunch and dinner. Main recommendation would be to increase staffing ratios to provide more timely service and attentiveness that is required at such a high end property. Concierge could also be more knowledgeable about meeting guest interests with various Key West options. Front desk woman I believe from Chicago area was very pleasant and welcoming.
March 5, 2012