Rated 5 out of 5 by ToniaZ Amazing Escape
Kudos to Starwood for saving my husband! We had booked at the Westin by Mallory Square for our anniversary but my husband had booked the incorrect dates. The front desk was EXTREMELY helpful & actually bumped us up to the Westin at Sunset Key & saved our amazing weekend! Both hotels were amazing but this one takes the cake.
August 15, 2012
Rated 3 out of 5 by York12 Great potential
The setting was beautiful, but the cottage was average for a much higher price. The kitchen area was very dated. The daily cleaning practices left much to be desired. The daily resort fee was a costly surprise. The menu choices of the Latitude restaurant were limited.
December 30, 2012
Rated 5 out of 5 by Charles617 Fantastic paradise
This was our third time back and Sunset Key never disappoints. The facilities are outstanding, the staff is always friendly and helpful. Can't wait to go back!
October 12, 2012
Rated 5 out of 5 by Nanz527 Beautiful setting for a wedding
We had our wedding and reception dinner @ Sunset Key & dinner @ Latitudes. Absolutely breath taking views. Event planner Jessica worked with our wedding planner great, every little detail from the guests being greeted with a cocktail as they arrived & hand passed Hor' d'oeuvres after the ceremony on the beach while our guest watched the sunset. We can't say enough about the service and the food was outstanding!! Dinner @ Latitudes was top notch our waiters went above & beyond with their service. Dan our head waiter made sure our evening was star quality. Our guests were still raving the next day. Excellence is how I would describe Sunset Key Guest Cottages. If I could give 10 stars I would.
June 16, 2014
Rated 5 out of 5 by JerseyGirl48 Paradise Discovered....no passport needed!
We were upgraded to the Sunset Key Guest Cottages. The facility exceeded our expectations and has raised our standards for future vacations. Service was excellent and entire staff was pleasant and professional. We highly recommend the Sunset Key Guest Cottages to our family and friends. Thank you!
October 2, 2012
Rated 1 out of 5 by carmella123 Night Mare on Sunset
My credit card was charged over $7000.00 for a three night stay special that should have been $973.00. I am not even the person on the reservation reciept, so I paid for someone else's accomodations. Check-in and out was a total disaster........Buyer Beware.
November 13, 2012
Rated 3 out of 5 by Boomer79 A Definite Disappointment
My friend and I booked 2 nights at the Sunset Key Cottages, instead of the Westin, thinking that the rather large jump in price would be worth it. Not so. Overall, the resort it really beautiful, although the beach is a little small. The amenities on the island are nice, but we were kind of surprised that the pool bar closes at 6pm. Don't they know that a lot of people like to swim and have a drink at night?
My real issue with the resort is this: I have been SPG Platinum for 11 years now, and in that 11 years, have never encountered a property that did not give SOME sort of upgrade for free. My friend arrived a few hours before me and when he checked in, we were assigned a 2 bedroom cottage (what we had booked) with a garden view. Well, the view left a lot to be desired, so he inquired if we could be moved to a cottage with a better view. He was told yes, but the fee to upgrade would be $300/night. He agreed. I didn't know about this until after we had checked out and saw the bill. I contacted the SPG Platinum Concierge who was also a bit surprised and she contacted the hotel on my behalf... And was told that the Sunset Key Cottages, while a Westin property, has limited participation in the SPG program and does not offer any complimentary upgrades for platinum members.
While I was certainly not expecting an upgrade from a 2 bedroom to 3 bedroom cottage or something like this.... but $300 to upgrade the VIEW? It was the exact same room type, just on the beach instead of in the "garden". That seems rather excessive, especially considering that the hotel was not nearly at capacity.
I have stayed at other resort properties that have limited SPG participation, but they ALWAYS upgrade my room and/or offer some local gift, a bottle of wine, something... Anything....
What is the purpose of having a platinum level if there are really no benefits at the top tiered properties? Internet Access? Nope, it's included in the $100 per night resort fee. Free Parking? Nope, $22/night valet fee. So what are the benefits? 500 extra starpoints... Which to say the least is very disappointing.
While we had a very nice stay, the staff was overall pretty friendly, and we had a good time... upon seeing the final bill, I would not recommend this resort as it just isn't a good value for the money spent. If you're platinum and planning on staying here, don't count on being recognized for your loyalty... it's not going to happen.
September 8, 2014
Rated 5 out of 5 by beachit Great Stay
The staff was very kind and responded very quickly to all requests. The cottages were clean and very welcoming and made us feel at home. We will definitely be back!
August 19, 2014
Rated 5 out of 5 by HappyHoustonian Wonderful Experience
My family and I arrived at Sunset Key and quickly fell in love. The views, the helpful staff and the food at Latitudes led to a great experience. A Special Thank You to the Concierge Staff for all their assistance and great ideas.
July 14, 2014
Rated 5 out of 5 by cjbkwb Outstanding
Everything about this resort is outstanding.
July 28, 2014
Rated 5 out of 5 by OW14 Beautiful property
This property was well maintained, clean, quiet and beautiful.
Beach was appropriate size for location and service staff very attentive.
Restaurant was excellent, both food and service staff.
June 29, 2014
Rated 4 out of 5 by JohnIV Great private island - very cozy and beachy
This property is a beach cottage resort that feels very secluded and private, but is within a short ferry ride of all the hustle and bustle of Key West. It is the perfect combination for a tropical get away.
June 24, 2014
Rated 5 out of 5 by Jillsie Sunset key perfection
The Westin Sunset Key is a little slice of heaven! Beautifully landscaped and so clean!
We loved our cottage "Sunlion" and enjoyed spending time at the beach and the pool.
June 23, 2014
Rated 4 out of 5 by Carlos001 Great Place to Rest
Eventhough the weather was not good, the pool was great, the walk on the small beach was nurishing and really enjoyed the the time there
November 5, 2012