Rated 1 out of 5 by Rey35 Wedding night disappointment
The room was a totall disappointment and I did not receive the champagne and chocolate covered strawberries I was promised. The room only had one bathrobe, I had to call for another and it was ripped at the collar. Very substandard unacceptable, and way bellow my expectations for this hotel and the location. In a city with as many choices in hotels I feel like I made a very bad choice for a very special night, my wedding night.
My very good friends are getting married at this hotel next month, and I'll be sure to let them know what we went through and wish them luck with their selection of your hotel.
April 16, 2015
Rated 4 out of 5 by Olek Good Location
Great place to stay in Coral Gables. Good for families and business.
March 20, 2015
Rated 5 out of 5 by Fryguy Excellent Business Hotel
I stayed here for a business trip a few weeks ago and it served it purpose well. The bed was comfortable, the hotel conveniently located to a walkable street with lots of stores and restaurants to choose from, and the staff was great. My only negative was that noisy A/C unit. Every time that unit turned on it woke me up. Simply turning it off fixed the problem but then it got a little warm in my room. Ultimately it did not bother me that much and I still enjoyed my stay.
March 17, 2015
Rated 5 out of 5 by Lis959 Centrally located retreat
We visit family in Miami and the Westin Colonnade is our hotel of choice for our visits. We need a place to relax after our marathon visits. It is a place you can go to be alone, to get away from it all, but in walking and easy driving distance to anything you need. We go often enough that the staff always remembers us, which makes us feel like we are returning home. Only downside is that there are always weddings and events at this hotel and the hallways can be loud at night sometimes at the end of events.
February 23, 2015
Rated 5 out of 5 by robocane Another GREAT Stay !!
My wife and I and our extended family stayed at the Westin Colonnade and once again enjoyed our visit! We have stayed here MANY times in the past and were again in Coral Gables for a UM event on Saturday and Sunday. The Colonnade is convenient to campus and located directly on Miracle Mile with many great resturants and shopping and overall a wonderful hotel. We are especially grateful for Joaquin Pastora the head Concierge. Each time we see him he treats us so wonderfully ! I have never seen anyone better at his job than Joaquin and he is a real asset to this hotel. Also impressed with Umberto who was also a great help to our family during our visit. We will definitely be back to the Colonnade!
February 10, 2015
Rated 3 out of 5 by manto99 Its OK
It an OK property. Definitely not worth the average nightly rate. SPG members are not as recognized or acknowledged as other properties. Breakfast cafe is good and so is the service.
January 11, 2015
Rated 4 out of 5 by FrequentTraveler007 Comfortable and well located but a bit noisy and dated
I had a two-level unit overlooking the pool. The room itself was comfortable, and staff was quite responsive to requests. The bathroom was a bit cramped, and facilities a bit dated. The room faced Miracle Mile, and I could hear road noise inside the room, likely because of inadequate sound proofing. I also could hear music from the street. I had not encountered these issues on a previous stay in the same hotel (but a different room). All in all, I'll probably stay at the hotel again, but ask for a room that does not face Miracle Mile.
December 19, 2014
Rated 2 out of 5 by SarahLu This is not the Westin quality
When we arrived hotel, the man standing in front of hotel gave us the parking options, then, he stood there watching us to get the luggage cart, load luggage, pushed the cart across the street and into the first floor of hotel, no one was greeting us there, no sign to hotel lobby. I walked up to 2nd floor and found lobby there. Alright, checked in, got down, pulled the luggage cart into elevator, it's not moving, no slot to insert room key, just at this moment, the man in front of hotel came in and told us get to the lobby first. We were greeted by a hotel pro till we got to lobby again to use another elevator to our 5th floor room. The room has Westin quality but no mini refrigerator. It's ok, you can buy drinks in the lobby. However, we were waked up at about 8 am by a loud construction noise, which I believed it was not supposed to happen. From above experience, don't you think this is the Westin quality and their service need to be improved?
December 11, 2014