Rated 1 out of 5 by TamPi STOP STEALING FROM YOUR GUESTS!
Great facilities and room, very nice people, and decent food.
The hotel did, however, add a bogus mini-fridge charge to my invoice after I checked out. It got me in trouble with my company due to our expense policy. They admitted the 'mistake' as soon as I called (didn't even investigate it - I guess it happens so often) and promised to credit back the amount, but the damage had been done.
Yelp reviews mention several instances of outright stealing at this Westin location (from rooms, valet, and in my case, a post-checkout scam).
I'm recommending my company take this hotel off our list of priority properties.
August 22, 2014
Rated 5 out of 5 by Tightliner architecturally significant!!
Easy to find, great curbside service, nice receptionist and helpful staff.
August 20, 2014
Rated 5 out of 5 by Vacationers2012 Extraordinary Wedding
WOW! That doesn't even describe our time this weekend. The staff was so attentive to all our needs ( and there were plenty). From the time we arrived Friday until we all checked out Sunday, everyone made sure our daughter had the best Rehearsal Dinner/Wedding/Reception ever. The front desk staff checked us in/out with ease, the Catering staff made sure we had everything we ordered, and the Bellmen handled our luggage with TLC. The Westin is a true 5 star hotel in my book. We will always remember this weekend and how easy everyone there made it for us. Thank you everyone.
August 4, 2014
Rated 5 out of 5 by Debbie7 This Hotel Is Fabulous
Our experience at the Westin Colonnade in Coral Gables, FL. was just fabulous!!!! The beds are so comfortable, our room was bigger than normal size and it was so quiet in our room, yet the hotel was packed with people since there was a wedding that weekend. We had a beautiful room that faced the white outdoor furniture. Room 234. You felt like you were at some Caribbean Resort on the beach. Beyond that a gorgeous view of the city. To the left a very inviting pool. Humberto, one of the concierge told us about a great restaurant called Ladorada within walking distance and it was probably one of the best restaurants we've ever been to.
April 3, 2012
Rated 5 out of 5 by D726 The staff was outstanding
From the gentleman who parked our car, to the check in staff, the concierge, the manager of the breakfast room and everyone in between, the staff was courteous, welcoming, friendly and responsive. I had mentioned we were celebrating our 50th anniversary and found wine and strawberries waiting for us in our room. I couldn't have asked for a better place to spend the special weekend.
July 28, 2014
Rated 2 out of 5 by Disappointedtravelers Only stay here if you do not want to sleep
We had low expectations for this hotel, and it even fell below that.
Between the constant noise from both within the hotel and early beeping from the street, we were robbed of any night's rest. In addition, maid service was inconsistent and didn't even come one day.
There are no SPG perks at this hotel, and it was insulting that as an SPG member we would be put in such a terrible spot in the hotel.
We will never stay at this hotel again and have even discussed canceling our SPG number due to our experience. This hotel could not even provide the basic amenities standard at any level hotel.
May 15, 2012
Rated 4 out of 5 by FF100 Westin Colonnade
Staff was excellent and very responsive. I was approached numerous times to ensure I had everything I needed. Miris Milic, in the restaurant, was fantastic. His service and professionalism are second to none. I will be back.
July 28, 2014
Rated 2 out of 5 by Kellylee Mediocrity in Miami
We were really disappointed in this Westin. Each night of our stay there were weddings in the hotel. To enter the hotel we had to step over/around cigarette butts and trash, which remained there, unswept throughout the entire weekend of our visit. On Friday night we had to step around vomit to get into the Sushi Samba restaurant located in the lobby of the hotel. The room itself was only moderately clean and had terrible ventilation, we were all coughing and clearing our throats all weekend, and the room smelled musty. This hotel was simply not worth the price we paid and certainly did not live up to what we have come to expect from Westin. I am a UM parent and frequently visit Coral Gables, I will definitely seek alternative accomodations next time.
November 18, 2013