Rated 5 out of 5 by Patty4499 Love the room - spiral staircase!
A perfect weekend get-away!
February 24, 2014
Rated 5 out of 5 by Rhodeislander Perfect place to stay before taking a cruise
Great location with great dining that is walking distance from hotel.
February 23, 2014
Rated 4 out of 5 by maradays nice historic hotel
everything worked nice! thanks
February 15, 2014
Rated 4 out of 5 by lulu77 The Staff was incredible
Thank you for your service, the bed was very confortable
February 15, 2014
Rated 5 out of 5 by Debbie7 This Hotel Is Fabulous
Our experience at the Westin Colonnade in Coral Gables, FL. was just fabulous!!!! The beds are so comfortable, our room was bigger than normal size and it was so quiet in our room, yet the hotel was packed with people since there was a wedding that weekend. We had a beautiful room that faced the white outdoor furniture. Room 234. You felt like you were at some Caribbean Resort on the beach. Beyond that a gorgeous view of the city. To the left a very inviting pool. Humberto, one of the concierge told us about a great restaurant called Ladorada within walking distance and it was probably one of the best restaurants we've ever been to.
April 3, 2012
Rated 2 out of 5 by bella60 Old outdated rooms
When we checked in a horrible smell was in the hallway & our room. So we called & were moved to a bigger better room.. supposedly! The second room had a foul odor that was just disguised with fabreeze making it worse. We had to call engineering about our TV three times-he actually had to bang on the box..REALLY?? We were VERY dissappointed. At check out we were told they are renovating the rooms....they badly need it!
February 10, 2014
Rated 2 out of 5 by Kellylee Mediocrity in Miami
We were really disappointed in this Westin. Each night of our stay there were weddings in the hotel. To enter the hotel we had to step over/around cigarette butts and trash, which remained there, unswept throughout the entire weekend of our visit. On Friday night we had to step around vomit to get into the Sushi Samba restaurant located in the lobby of the hotel. The room itself was only moderately clean and had terrible ventilation, we were all coughing and clearing our throats all weekend, and the room smelled musty. This hotel was simply not worth the price we paid and certainly did not live up to what we have come to expect from Westin. I am a UM parent and frequently visit Coral Gables, I will definitely seek alternative accomodations next time.
November 18, 2013
Rated 5 out of 5 by UMMOM Coral Gables Retreat
Very comfortable, centrally located friendly staff.
February 11, 2014
Rated 5 out of 5 by JaySt Great vacation
Best accommodations in South Florida!
In the heart of the city but feels like a resort.
Wedding reception was over the top.
February 10, 2014
Rated 2 out of 5 by Disappointedtravelers Only stay here if you do not want to sleep
We had low expectations for this hotel, and it even fell below that.
Between the constant noise from both within the hotel and early beeping from the street, we were robbed of any night's rest. In addition, maid service was inconsistent and didn't even come one day.
There are no SPG perks at this hotel, and it was insulting that as an SPG member we would be put in such a terrible spot in the hotel.
We will never stay at this hotel again and have even discussed canceling our SPG number due to our experience. This hotel could not even provide the basic amenities standard at any level hotel.
May 15, 2012
Rated 5 out of 5 by SunnyFlorida EXCEPTIONAL
First time in Florida,Coral Gables and this hotel,wasnt sure what to expect...The hotel is gorgeous,clean and have a good location.From the Valet(s)- staff are very nice and prompt.Check-in Desk-(Mr Valdez) is courteous,friendly and very accomodating,made us feel welcome.Concierge-(JOAQUIN)was exceptionally helpful,friendly,professional and full of knowledge of the areas.Housekeeping did a fantastic job on all days of our stay.Restaurant staff are friendly & attentive.Everyone i encountered had some personal touch of service,definitely made my stay wonderful.I will definitely be back at your gorgeous property with a smile !!! Excellent hotel.
July 11, 2012
Rated 1 out of 5 by awful5 Disappointment
I reserved this room for my daughter and a couple of her friends as a special treat for her wedding shower. It was money that we had to save up because we did not get any special rates. The room was a townhouse and there were supposed to be accommodations for 3. When it was time for the girls to go to sleep, they found that there were no linens for the pull out coach. They called the front desk and were informed that they ran out of extra linens. How is a pull out couch an extra bed? How can we spend $380 on a hotel and not have clean linens available for accommodations that we paid for. I had to drive to the hotel to provide my daughter with linens. THIS was embarrassing and disappointing. I am so upset and sad that the Westin did not meet my expectations on such a special evening. I am so disappointed- I will share this experience with everyone I know. This was totally unacceptable!
December 29, 2013
Rated 3 out of 5 by Emtb Disappointed
All about the small things.
Started at check in when I wasn't asked what amenity I wanted since I was platinum . Then I was booked into a room with two queen beds even though I booked a king room. When I inquired they said I booked a handicapped accessible room although the room wasn't handicapped accessible . The hotel had decided before I checking in that I didn't need a handicapped room. I'm still confused on this one. Lots of small stains on the hallway carpet on here second floor. Terrible pillows, what happened to the westin bed? Yesterday's newspaper still out at 7 a the next morning and a restaurant that doesn't open for breakfast until 7. Lots of little things makes for a disappointing stay.
November 21, 2013
Rated 2 out of 5 by upnadam There are some issues here...
Staff paid zero attention to busy talking to themselves. Asked Concierge for a local place that has a Sunday brunch - he responded , "you need a bus", I said no brunch, he said "brunch" after this went on for a few minutes he finally wanted me to go to a place 8 miles away - that's local? then he said another place 3 miles away. I walked away. He failed to mention that the property has a Sunday Brunch. //The A/C did not cool the room, I called twice, no one ever came up....The pools area lacks shade...forget about geting something to drink at the pool....when I checked out I was not asked how my stay was, nor thanked for staying....poor hotel standards....
August 1, 2012
Rated 3 out of 5 by lsvl Hotel needs remodeling
Hotel property very "tired" looking.
January 31, 2014
Rated 5 out of 5 by SMB1 Quick stop in Miami
Stayed at the hotel for an overnight stay prior to a cruise. Planned to just use the hotel as a place to sleep but quickly realized the hotel had a lot to offer. Excellent location, nice pool area and most of all a great staff. I decided to get a rental car at the last minute and the concierge (Joaquin - who is fabulous) had one ordered and delivered in 10 minutes. (by the way, Enterprise Rent a Car was also great. Just call, they deliver and afterward leave with the valet in front. Super low hassle). Rooms were good and typically upscale Westin. Every staff person with whom I came in contact was great and accommodating.
January 4, 2012
Rated 5 out of 5 by CherLes Great Great Location & Staff
First time to Westin Coral Gables and it was an enjoyable & refreshing stay!!! The room was exceptional and the location was near shops and restaurants. The buffet breakfast was great, and Front Office Manager Joshua was very friendly and had a great personality. We will definetly return to the Westin Coral Gables.
October 13, 2012
Rated 5 out of 5 by Craig4463 Excellent overall
Excellent location - walking distance to Miracle Mile and a lot of restaurants.
Staff were friendly. Room was in excellent condition - spacious, bed was comfortable. Hotel was very clean.
Would stay here again.
Only negative was fee for internet in business center- $6/30 min.
July 3, 2012
Rated 5 out of 5 by ECEJon People work here are wonderful!
I emailed the front office manager before we arrived and I didn't have no response from him, we are a family of 4 and hoped for a nice upgraded room, and slightly concerned initially.
When we arrived, Juan at reception is so wonderful, all my concerns were gone after talking to him, and he gave us an executive suite without any hesitation, he even offered the boys some Pringles.
Throughout our stay, the staff work here are extremely friendly and gave us wonderful advice on dining and shopping. Juan again is exceptionally good and cheerful!
Some information might be useful for some. It is in the heart of Coral Gables, quite upmarket, plenty of nice eateries around, wide selection of boutique shops, not necessarily a great deal to do for young families in surrounding area, a lot of banks/offices around. The hotel is part of a large commercial building with offices and serviced apartments.
The suite does not have a separate living room and it's a nice open planned room with a nice sitting area.
Continental breakfast in the third party run restaurant is more than adequate.
All in all, a nice stay for us.
December 19, 2013
Rated 1 out of 5 by UniqueExperiences Unique Experiences
I was a guest at the Westin Colonnade Coral Gables for 2 nights, received my room key card for my room which I learned was the furthest room from the elevator on the floor. I ended up carrying all my luggage to try and open the door to find the key card or the door lock wasn’t allowing me access into the room. I had to walk all the way back to the elevator with all my luggage down to the main lobby. The front desk receptionist apologized and stating the keys work it must be the door lock and said she would give me an upgraded room for my troubles. I was assigned another room (which wasn’t an upgraded room, just closer to the elevator) to find I wasn’t the only guest in the room. I found a cockroach in the bathroom (I would have attached the picture of the guest who wasn’t paying but there isn't an option for it on this site). I was disgusted and didn’t want to stay in the room with a cockroach and informed the front desk of the matter. I had to gather my belongings and proceeded back to the main lobby AGAIN to receive yet another room assignment. I was assigned another room again. I left my room the next day and to return to find the door was left open! I was apprehensive to enter the room and didn’t know if anyone was hiding in the bathroom or the closet. I didn’t feel safe at all. I proceeded to check the closet and the bathroom to find no one. Luckily none of my work equipment or personal belongings were missing. There was an awful smell in the room of rotten food emanating from the refrigerator that was delivered. If I wasn’t so tired I would have requested a room change again but dealt with it by opening the windows. I called the front desk manager, and advised him of my door being left open. He stated my experience was a unique one and this never happens. It was nice that he compensated me with a room night but I don’t understand how this could happen at all! Instead of feeling like I was at a superior hotel I felt as if I was staying at a dirty cheap motel. Although the front desk staff and management were very quick to recover from the inconveniences of my stay, my stay at this hotel was by no means convenient and did not make me feel safe and did not meet my expectations of a Westin Hotel. I sent an email to the Manager to get at least an apology. Haven't heard back and I don't foresee him writing back.
February 16, 2012
Rated 3 out of 5 by JCY79 Attention to detail may need improvement...
I stayed here 2 nights for business. Personally, I didn't feel recognized as a loyal Platinum guest at check in, and all the staff's attention went to the different events going on during my stay. My room door didn't close correctly, so nights were noisy due to the drunk people in the hotel (there was a wedding). This could be a great hotel, but the hotel rooms need to be refreshed and the staff should pay more attention to details.
November 17, 2013
Rated 2 out of 5 by deringer Worse room I've ever stayed in
We were given room 206 and this was the worse room I've ever stayed in, from any hotel chain. The Elevator was going all night long and all you could hear was the hydralic noises. It sounded like you were in a train station.
This hotel should NEVER put anyone in that room if they are at all interested in cutomer satifaction, I'm can not believe that we could have been the only guests that complained about this room.. I will never go back all the guests in my party got little to no sleep the entire night.
The desk associates seemed nice and the on roof pool was a nice addition, but not good enough to want me to return. They took 20.00 off the bill but that doen't make up for a night of no sleep for the 4 of us..
July 30, 2012
Rated 3 out of 5 by Austicker Hotel is run down
Two primary complaints:
1. Hotel is freezing. The staff at the front desk had to wear winter coats.
2. Furniture in rooms is old and faded and does not appear to be clean.
Staff was very friendly and helpful.
January 21, 2014
Rated 3 out of 5 by NicMc Colonnade
I live in Miami and booked this hotel stay as a perk to myself for the Holiday weekend and unfortunately it was not restful at all. I was in room 412. The doors to the rooms are very heavy and unless you close them with great care slam very loudly so unfortunately I was kept up all night and woke up very early with the noise of these slamming doors. I had requested a later check out and tried to get a nap in the early afternoon but even with the Do Not Disturb sign on the door, hotel staff came knocking! A very disappointing stay to say the least.
December 26, 2012
Rated 1 out of 5 by NJM1000 Noisy Room
We were given a room (207) next to the elevator which was so noisy that it kept us awake most of the night. This was the worst nights sleep that I have ever had at a Starwood hotel. I asked staff for another room but was told that the hotel was full and none were available. This was a very disappointing experience to the extent that I feel I have wasted the rewards points that I used to book the hotel. This hotel needs to address the soundproofing of the room or upgrade the machinery of the elevators. I would not recommend this hotel.
January 6, 2014
Rated 3 out of 5 by Vincent8 Nice location, but needs updating
We stayed at this property prior to a cruise. The lobby is lovely, but the rooms leave much to be desired. The upholstery and floor were stained and the walls are too thin. The window shade was stuck in the down position, limiting the ability to use the balcony. We ordered drinks at the pool and the service level left much to be desired. The staff did an adequate job of compensating for these deficiencies. The primary reason I'd recommend this hotel is due to the limited options for this location,
January 9, 2014
Rated 5 out of 5 by Christee305 Amazing Staff!! Will stay again!!
We chose to stay here because of the distance to UM Hospital. My father was having surgery due to cancer & had to explain this to a few staff member so my sister & I could check out his room & get his car from valet. The staff must have talked, because the day we checked out, both staff we had interacted with & hadn't ALL asked how our father was & how the surgery went, everyone stated that they were all thinking of him & were relieved everything went perfect! It was VERY touching & meant a lot!! They were so helpful & understanding! I will definately stay again just because of that! Your staff is AMAZING Colonnade! Thank you so much!!
July 10, 2012
Rated 1 out of 5 by Rob816 Nice people, terrible plumbing
Sadly, as a loyal Westin fan nationally, I made a mistake with this one. For two nights my bathroom sink randomly "gurgled" loudly. Both days it woke me up by 5am, although the hotel "engineer" left me a message saying it was fixed. Seriously embarrassing when I was on conference call in my room.
Also, and dangerous is the shower. When set to "cold" the water is still very, very hot.
Anyway - great employees, but by inexpensive (well over $300 wasted over two nights) and has third world plumbing.
September 10, 2012
Rated 2 out of 5 by JoeyG Property needs some renovations
Good location, friendly staff, acceptable accomodations, but bathrooms need to be updated - particularly the shower. I was in room 509 and most of the water went out the bottom faucet instead of the shower head despite repeated attempts to fix it. So the tub filled with water while trying to take a shower. Unacceptable to a frequent traveler, esp. given the cost of the room.
September 22, 2013
Rated 5 out of 5 by Babette Elegant surroundings; superior service
Thank you for a lovely visit at your beautiful hotel. The facility's old world elegance blends perfectly with Coral Gables and Miami. Often, sophistication comes at the expense of genuine, friendly service. Not the case at this hotel! Everyone on the staff, from management to housekeeping, treated us as if we were house guests. And the Mother's Day brunch was sumptuous. Thank you for making our stay a very special experience.
May 14, 2012