Rated 2 out of 5 by JENNYTRUEBA01 The worst room i´ve ever stayed in
In general, I didn´t feel appreciate as a SPG client since I should have priority in better rooms as I used to stay in that hotel at least 4 times in a Year.
They gave me the worst room in the whole hotel. It wasn´t clean at all, it smelled horrible (humidity) and it was right behind the elevators. The noise was not standable. I´m assuming no one used that room for a long time since it wasn´t clean at all.
July 19, 2013
Rated 2 out of 5 by ErinM12 Disgusting Room
I checked into the hotel on a Monday evening (giving the hotel staff all day to clean my room) and what I entered was NOT up to the Starwood quality. At 11PM I had to call down to housekeeping to have them clean my room, because there was chocolate smeared inside the sheets, Candy wrappers under the night stand, hair in the shower, and MOLD in the coffee maker as that had not been cleaned out for some time. DISGUSTING!
July 30, 2012
Rated 2 out of 5 by Mjack Lack in customer service
Check-in late had a concern with my reservation and there was no one to adress..was told to call manager in the morning.
No empowerment....why should i have to call back.? If your night staff is not empowered then morning staff should call the guest back with a solution
Left the next mornign never to come back
September 9, 2013
Rated 5 out of 5 by TheEmu A truly wonderful hotel
I stayed in the two-level townhouse room here. It was fantastic with plenty of room, a fun spiral staircase, and a large bathroom.
The proximity of the hotel to the bustling life of downtown Coral Gables is ideal. As soon as you exit the hotel, you're in the heart of the shopping and dining district.
The hotel is immaculately kept up, fun to explore, easy to find, and worth coming back to.
December 30, 2011
Rated 5 out of 5 by MIMI0610 The Staff is super friendly.
We enjoyed our stay very much. The concierge Joaquin Pastora and Cynthia from the front desk were the best hosts. They made sure we were comfortable and help us with all
our need and reservations for the restaurants. Specially during the Holydays when sometimes the restaurants were crowded .They went out the extra miles to please us. The whole staff at The Colonnade made us feel home.
January 3, 2014
Rated 2 out of 5 by Farrell Beautiful Hotel in OLD buidling ...
Beatufiul buidling, with old features. The room was so hot when we got in it and really never cooled off. The water was scalding hot ... could not even get cold water for brushing teether. Very loud ... must have had service room below us because late into the night the same door kept slamming, over and over. Could hear every peep outside our room. Rooms very small.
April 4, 2012
Rated 2 out of 5 by Paul19413 This is a Wesin ????
Checkin clerk was great. Curtain feel down in our room. Daughter's room had water leak, carpet wet and smelled. Promised to change her room, never called. Posted breakfast menu was unavailable, only buffet. Charged 18% gratuity for a BUFFET. Only thing waitress did was bring drinks....18% ???? Don't appreciate being take advantage of.
June 10, 2013
Rated 2 out of 5 by Cooper209 Looks like a Westin, Doesn't Feel Like One
The staff at this Westin was incredible, but the facility was a bit lacking. The extra touches such as bathrobes were not there, the rooms were very damp, the AC didn't get very cold, the hot tub was as cold as the pool, the gym had no towels and was 76 degrees. The beds were also quite soft and I don't think they were "heavenly".
August 30, 2012
Rated 5 out of 5 Great hotel, great location
Loved the stay. Great staff.
January 7, 2014
Rated 5 out of 5 by Chris4 Pre cruise stay
This hotel was a short triip from the airport.
The rooms were spacious, beds comfortable and shower great! walking distance to great restaurants. The gym needed more air/fans but it didn't stop us from feeling like we had a good cardio workout....would we stay here again, definitely yes...points price is great!!!
December 2, 2011
Rated 5 out of 5 by Rosa0853 SUPERB!!!
When I walked in the hotel i thought I was in Europe!! beautiful! an exquisite ambiance and the staff so customer oriented! I felt like a million dollar woman staying there. loved the staff uniform and the food??? out of this world specially their breakfast which I highly recommend and their turkey BLT sandwich!
August 17, 2012
Rated 5 out of 5 by Bitti67 The staff was extremely friendly and accommodating.
I was in Miami to spend Thanksgiving with my family. Normally I stay with them, however this year I needed to stay at a hotel. I chose the Colonnade as I am an SPG Gold member. What started as a simple hotel stay turned into a vacation getaway for my husband, our dog and I. The staff was attentive and always greeted us and my dog by name. He was treated as a star. At check in the staff decided to give me both the bonus points and free wifi, after I had to choose wifi due to having to work. Great recognition. I also want to recognize the valet service. Espcially Thomas. He and the others always tried to anticipate our needs and helped me with my pug making sure he was accommodated in our car.
December 1, 2013
Rated 5 out of 5 by Patti301 Loved the mix of old and new building!
The hotel staff was very friendly and more than willing to help you. I could not believe how clean and spotless the property was, great job! Also we loved the breakfast in the morning, the staff very friendly and the food excellent! Thank-you so much for a great experience. Would reconmend you to everyone!
August 3, 2012
Rated 1 out of 5 by a2201 Don't recommend it
the pool had cigarette butts in it. that was nasty. it was hot enough to go in but couldn't enjoy this feature due to the cigarette butts. there were also no towels to dry off and no one to ask for anything. we were 2 people and had only 1 bathrobe and not many towels either.
June 25, 2013
Rated 1 out of 5 by DisappointedInSPG Room was a closet
The room was so small, there was space for only one nightstand. We were tripping over each other.
January 6, 2014
Rated 2 out of 5 by Victor64 Westin is letting down this property
I've always try to stay at SPG hotels around the world because I normally have a good experience, but I was surprised to see this hotel was let down, the machines at the Gym facilities are old, none answers when dialing operator, could not find the concierge.
June 19, 2012
Rated 5 out of 5 by Kimmy1121 One Word: Amazing
I walked in the front double doors and was amazed upon sight. The golden stair, escalator rather, led me up to guest services. Before being greeted by the staff I was hit with how GREAT the hotel smelled. It was a clean, inviting smell that just made me smile inside. The staff was extremely helpful in the check-in process. My room and bathroom was nice and clean. The view was wonderful, the cabanas on the rooftop were relaxing and the pool was nice. I ate at the 1862 Room my last day and it was an AWESOME breakfast. The staff there was amazing as well. I look forward to staying here again.
May 30, 2012
Rated 5 out of 5 by Milady1918 Brief Stay
I had a brief stay (2 nights) at the hotel but found it very accessible, close to every thing and with a very friendly staff. Although the room was very comfortable and clean I do think the terrace/pool area need to be cleaned better.
May 27, 2013
Rated 3 out of 5 by Stephen310 This property was a disappointment.
A few observations:
*The sofa in our room showed several stains.
*The carpet in the room was threadbare.
*The toilet was problematic (esp flushing).
*The gym's equipment was rusting.
*The gym was dirty (with sweat stains and hair on the floor.)
December 30, 2012
Rated 5 out of 5 by Shaylag15 One of my best birthday's!!!
I came here for my birthday weekend and I must say I really enjoyed my stay. The staff were super friendly and very helpful, I felt safe and secure when I do come back to that area I will definitely be booking a room there.
October 27, 2012
Rated 5 out of 5 by Alan1214 Location
The location of the hotel is great for a visit to the University of Miami....the only problem with the location is the size of the valet parking area at the entrance...staff did well to work under difficult conditions.
January 2, 2014
Rated 5 out of 5 by ClaudiaCTF Beautiful Venue
The hotel is absolutely breathtaking! The staff was always ready and eager to help with everything we needed. The rooms were spacious and well maintained. We'll definitely be coming back!
October 26, 2012
Rated 5 out of 5 by bettyboop Great Stay!
I rented a room for my best friend's honeymoon and it was over my expectations. The hotel staff is very friendly and helpful. I really enjoyed it and will definitely recommend it.
October 25, 2012
Rated 1 out of 5 by Bisley Very poor
This is an underwhelming Westin in an awkward configuration. Lobby is on 2nd floor, valet parking is a limited space so unloading luggage is difficult. Valets were often slow to bring up the car. Separate elevators to room floor. We were a long, long way from those elevators. So a journey to the outside took at least 5 minutes. That's all minor stuff.
Housekeeping is the real problem here. Day 1 we returned to our room tired and ready to change for the evening at 4.30pm to find our rooms hadn't been done. When they were eventually cleaned, our used coffee cups were still sitting there. Day 2 the bath wasn't cleaned and the coffee station wasn't replenished. Day 3 again the coffee cups were left and my pyjamas were found hanging on the lamp. Day 4 the brew basket wasnt emptied Day 5 we we're woken by the maid at 8am who didn't apologise though it was evident she had woken us (there were no Do Not Disturb signs provided, nor a safe nor any amenities beyond soap and shampoo). Nothing major but enough to ensure we will think very carefully before booking with Westin
Also disappointing that the pool wasn't heated and the gym was so small.
December 28, 2012
Rated 5 out of 5 by Steve1000 Outstanding service
Lovely hotel. The staff was exceptional with a very strong focus on customer satisfaction. I would certainly choose to stay at this hotel again.
June 22, 2012
Rated 1 out of 5 by Gari Awful
Facilities are very old and no maintenance. Additionally I had a room that already had another host....terrible mistake.
July 30, 2012
Rated 5 out of 5 by Gil601 First Business Trip
The Westin Colonnade was a wonderful experience for a first time business trip. The staff was very friendly and helpful.
August 20, 2012
Rated 2 out of 5 by Rg33 Room not up to standards
The air conditioning was not working. The shower was broken and the bathroom floor was dirty.
December 21, 2012
Rated 4 out of 5 by GayeK It was lovely except . . .
This hotel is well situated and charming. The staff were more than wonderful and the restaurant, SushiSamba, is superb. My only complaint was that our room was right next to the elevator shaft and the noise generated every time one of the two elevators went up or down created an ambiance akin to sleeping in a subway station. It woke me up several times a night. When my daughter and I complained, the staff were willing to move us to another room 'much further away', but by then we were so busy with my daughter's graduation that there really was not time to totally repack and move. When my ex-husband arrived a couple of days after me, they tried to put him in the same room one floor up, but luckily I had warned him and he refused the room. I might recommend the hotel but would definitely warn against accepting such a room.
December 21, 2013
Rated 5 out of 5 by James91838 Westin Colonnade Coral Gables Fl is superb
I have been a member of Starwoods Hotels program since Feb 9, 2011 and the Westin Coral Gables is one of our favorites.
The elegant building has marble and other OLD WORLD charms. It is located on Coral Gables's "Miracle Mile" which offers excellent dining options. We like it so well that we have been back three times this year.and each time we have been there they have hosted some elegant wedding or social event. Our favorits Starwood property is still the Westin Bayshore in Vancouver Canada but the Colonnade is now our choice in Florida.
Federal Way, Washington
October 30, 2011