Rated 3 out of 5 by drpsych Many things not attended
The hotel is under construction so it's not fully working. However, there were many things that should have been attended to: pool area was out of towels, gym was never attended to, elliptical trainers were not working, etc. The final straw was they sent a survey that you couldn't access as it was not working properly. The hotel is not up to Westin standards. Beds were very comfortable and towels, etc were in great shape. One last thing, the TV's are small and the beds are far from the TV making it difficult to see.
May 8, 2016
Rated 4 out of 5 by Milly17 great location
hotel is in great location in the Gables area within walking distance to restaurants and shops also close enough to beach and downtown. Rooms are very roomy and comfortable. The only thing it lacks is a well stocked snack store as well as restaurants and bars to hang out. Staff was very pleasant and helpful making it a very good experience.
May 1, 2016
Rated 1 out of 5 by Bissen Terrible service
Had booked a meeting room with food which was cancelled by the hotel 4 hours before the meeting was planned to take place. I had team members flying in from Mexico and Brazil and had to ask a business partner in Miami to borrow their meeting space with very short notice. Further, my Brazil marketing lead arrived one day later than planned and his room had been given to some one else because he did not check in on time. He had to stay at two different hotels during our stay in Miami.
April 28, 2016
Rated 4 out of 5 by Paulie62 Great Hotel in Coral Gables
Great Hotel in the heart of Coral Gables walk to restaurants on the miracle mile. Beautiful renovated rooms, very comfortable, great staff very professional and helpful. Pool area needs some attention and they are still working on the finishing renovating the lobby, which will be nice I am sure. Good value..
April 25, 2016
Rated 5 out of 5 by Gblsgrl4life Great Service
My husband and i stayed at the hotel last week and i cant say nothing but good things about it. The staff was great, everyone from the front desk to the cleaning crew offered nothing but exceptional service. We hope to be back sooner than later. Thanks to Maria Elena for doing her best with our early check in and thanks to Humberto for being so attentive as well.
April 20, 2016
Rated 5 out of 5 by Dali Great city hotel in Miami
Staying in Miami and not staying at the Westin Colonnade in Coral Gables is like not going to Miami for me. From the moment the valet takes your car and go up to Check-in, you feel very welcome and as if everyone knew you.
Congrats to Al in the front desk - what a great person to have checking in guests!
March 23, 2016
Rated 5 out of 5 by asrs Beautiful Hotel!
Beautiful space, nice sized rooms, aaaamazing pool deck!
March 8, 2016
Rated 2 out of 5 by dusty012816 Dust
Housecleaning was lacking. Room 425. Layer of dust I could write my name in, but did not.
February 3, 2016