Rated 4 out of 5 by DavidF overall good, but a few minor snafus
Upgraded to Executive Suite which is a big room. Not a big sitting area - just a big room. Front desk, bell staff were great. Asked for turndown service and was surprised when we came back to room that nothing had been done They sent the maid to the wrong room. Used Platinum amenity for breakfast and then got a call that we had ordered off the wrong menu. No one said there was another menu and we asked about it at the desk at checkin and later when we asked for a card to hang on door. Great location, but minor problems made it less than ideal. Convenient to airport
December 18, 2013
Rated 5 out of 5 by ECEJon People work here are wonderful!
I emailed the front office manager before we arrived and I didn't have no response from him, we are a family of 4 and hoped for a nice upgraded room, and slightly concerned initially.
When we arrived, Juan at reception is so wonderful, all my concerns were gone after talking to him, and he gave us an executive suite without any hesitation, he even offered the boys some Pringles.
Throughout our stay, the staff work here are extremely friendly and gave us wonderful advice on dining and shopping. Juan again is exceptionally good and cheerful!
Some information might be useful for some. It is in the heart of Coral Gables, quite upmarket, plenty of nice eateries around, wide selection of boutique shops, not necessarily a great deal to do for young families in surrounding area, a lot of banks/offices around. The hotel is part of a large commercial building with offices and serviced apartments.
The suite does not have a separate living room and it's a nice open planned room with a nice sitting area.
Continental breakfast in the third party run restaurant is more than adequate.
All in all, a nice stay for us.
December 19, 2013
Rated 1 out of 5 by TB1214 Nothing
I would not recommend this hotel. Please seee my comments below.
December 16, 2013
Rated 5 out of 5 by Foxy76 Great location
We loved this hotel. Old but well maintained.
Our room was a corner room behind the elevator shaft. Even though it was very noisy, we loved this room.
It is nice to get the advance email regarding
"your upcoming stay," it is frustrating to respond with questions and concerns and have no viable feedback.
December 10, 2013
Rated 5 out of 5 by Bitti67 The staff was extremely friendly and accommodating.
I was in Miami to spend Thanksgiving with my family. Normally I stay with them, however this year I needed to stay at a hotel. I chose the Colonnade as I am an SPG Gold member. What started as a simple hotel stay turned into a vacation getaway for my husband, our dog and I. The staff was attentive and always greeted us and my dog by name. He was treated as a star. At check in the staff decided to give me both the bonus points and free wifi, after I had to choose wifi due to having to work. Great recognition. I also want to recognize the valet service. Espcially Thomas. He and the others always tried to anticipate our needs and helped me with my pug making sure he was accommodated in our car.
December 1, 2013
Rated 2 out of 5 by Kellylee Mediocrity in Miami
We were really disappointed in this Westin. Each night of our stay there were weddings in the hotel. To enter the hotel we had to step over/around cigarette butts and trash, which remained there, unswept throughout the entire weekend of our visit. On Friday night we had to step around vomit to get into the Sushi Samba restaurant located in the lobby of the hotel. The room itself was only moderately clean and had terrible ventilation, we were all coughing and clearing our throats all weekend, and the room smelled musty. This hotel was simply not worth the price we paid and certainly did not live up to what we have come to expect from Westin. I am a UM parent and frequently visit Coral Gables, I will definitely seek alternative accomodations next time.
November 18, 2013
Rated 3 out of 5 by JCY79 Attention to detail may need improvement...
I stayed here 2 nights for business. Personally, I didn't feel recognized as a loyal Platinum guest at check in, and all the staff's attention went to the different events going on during my stay. My room door didn't close correctly, so nights were noisy due to the drunk people in the hotel (there was a wedding). This could be a great hotel, but the hotel rooms need to be refreshed and the staff should pay more attention to details.
November 17, 2013
Rated 4 out of 5 by cujimmy007 Beds - not so heavenly
Bed mattress was badly stained. It obviously was urinated on and dried in. Covered up with a pad but when the sheets moved during the night the disgusting mess was exposed. I took photos to show the hotel staff. Granted, they were as shocked as we were and discounted a bit off the room rate, but bad housekeeping here. Cleanliness is a must. Had planned to stop off there often on the way to the Keys, but thinking twice now. Shame really!
November 27, 2013