Rated 5 out of 5 by Bitti67 The staff was extremely friendly and accommodating.
I was in Miami to spend Thanksgiving with my family. Normally I stay with them, however this year I needed to stay at a hotel. I chose the Colonnade as I am an SPG Gold member. What started as a simple hotel stay turned into a vacation getaway for my husband, our dog and I. The staff was attentive and always greeted us and my dog by name. He was treated as a star. At check in the staff decided to give me both the bonus points and free wifi, after I had to choose wifi due to having to work. Great recognition. I also want to recognize the valet service. Espcially Thomas. He and the others always tried to anticipate our needs and helped me with my pug making sure he was accommodated in our car.
December 1, 2013
Rated 2 out of 5 by Kellylee Mediocrity in Miami
We were really disappointed in this Westin. Each night of our stay there were weddings in the hotel. To enter the hotel we had to step over/around cigarette butts and trash, which remained there, unswept throughout the entire weekend of our visit. On Friday night we had to step around vomit to get into the Sushi Samba restaurant located in the lobby of the hotel. The room itself was only moderately clean and had terrible ventilation, we were all coughing and clearing our throats all weekend, and the room smelled musty. This hotel was simply not worth the price we paid and certainly did not live up to what we have come to expect from Westin. I am a UM parent and frequently visit Coral Gables, I will definitely seek alternative accomodations next time.
November 18, 2013
Rated 3 out of 5 by JCY79 Attention to detail may need improvement...
I stayed here 2 nights for business. Personally, I didn't feel recognized as a loyal Platinum guest at check in, and all the staff's attention went to the different events going on during my stay. My room door didn't close correctly, so nights were noisy due to the drunk people in the hotel (there was a wedding). This could be a great hotel, but the hotel rooms need to be refreshed and the staff should pay more attention to details.
November 17, 2013
Rated 4 out of 5 by cujimmy007 Beds - not so heavenly
Bed mattress was badly stained. It obviously was urinated on and dried in. Covered up with a pad but when the sheets moved during the night the disgusting mess was exposed. I took photos to show the hotel staff. Granted, they were as shocked as we were and discounted a bit off the room rate, but bad housekeeping here. Cleanliness is a must. Had planned to stop off there often on the way to the Keys, but thinking twice now. Shame really!
November 27, 2013
Rated 5 out of 5 by Rodrigoasca JUST MARRIED AND JUST AMAZING
This was a great experience, on our honeymoon and they met and exceeded every expectation. The staff was very kind and helpful, always ready to help us with anything. Excellent location, surrounded by great places to eat and and the hope on, hop off bus stop is at the hotel...!!!
November 27, 2013
Rated 3 out of 5 by Emtb Disappointed
All about the small things.
Started at check in when I wasn't asked what amenity I wanted since I was platinum . Then I was booked into a room with two queen beds even though I booked a king room. When I inquired they said I booked a handicapped accessible room although the room wasn't handicapped accessible . The hotel had decided before I checking in that I didn't need a handicapped room. I'm still confused on this one. Lots of small stains on the hallway carpet on here second floor. Terrible pillows, what happened to the westin bed? Yesterday's newspaper still out at 7 a the next morning and a restaurant that doesn't open for breakfast until 7. Lots of little things makes for a disappointing stay.
November 21, 2013
Rated 5 out of 5 by RMYS Great experience
This hotel exceeded my expectations. The rooms and facilities were excellent, of course but the stand out was the very high level of service from the staff. I'd like to come again.
November 17, 2013
Rated 3 out of 5 by nikohelle WiFi unavailability
When I asked abt WiFi availability I was told cost is 12.99
Upon checking out I was told I shud have
gotten it as it wud have been credited to my account
So what the real story??
Regardless, for the room price it shud have been included!!
November 13, 2013