Rated 3 out of 5 by Floridatravels Nice, but not what I expected of a Westin
The hotel is nice but it's not what I was expecting for Westin. The room was clean, but really needed a deeper clean. The pool area is under construction, which is nice because they're doing renovations. However they left the outdoor furniture there which is covered in mold and mildew and unusable. I got the upgraded room which says includes a refreshment area, does that really just mean two bottles of water? Because that's all that was in the room. I expected a refrigerator. There is a piece of furniture with room that should have included a fridge. I just wanted somewhere to put my soda and a bottle of water to keep it cold.
I got the upgraded room which says includes a refreshment area, does that really just mean two bottles of water? Because that's all that was in the room. I expected a refrigerator. There is a piece of furniture with room that should have included a fridge. I just wanted somewhere to put my soda and a bottle of water to keep it cold.
There were towels in my room. I've never seen a hotel with three towels. Usually therefore, not offputting but just seemed odd. There's also only one robe in the room.
When we arrived, our room wasn't ready so they gave us two drink tickets in the bar. That place was really great. And the front desk person who did that was very polite. The second person that was there when we came back told us that our bags will be brought straight to our room. We had to when we arrived, our room wasn't ready so they gave us two drink tickets in the bar. That place was really great. And the front desk person who did that was very polite. The second person that was there when we came back told us that our bags will be brought straight to our room. We had to call back downstairs to get our bags. The Bellman wasn't very helpful when I asked about the fridge nor did he seem like he wanted to tell us maybe if there was an ice machine. He basically just dropped our bags and ran out of the room. Generally the bellman would give you an overview of the area and any tips about the room. I'm generally a good tipper, but the guy ran out of the room so fast I didn't even get to tip him.
The parking was $24 a night. I had to leave and come back one evening so that day was $36.
The facilities in the hotel are very nice the ballroom is pretty the room was very well air-conditioned. Which is sometimes a problem in Miami with getting warm hotel rooms. So I was very pleased with all of that. Overall it's a nice facility and a nice hotel, it just doesn't seem to live up to the Westin name. The facilities in the hotel are very nice the ballroom is pretty. The room was very well air-conditioned, which is sometimes a problem in Miami with getting warm hotel rooms. So I was very pleased with all of that. Overall it's a nice facility and a nice hotel, it just doesn't seem to live up to the Westin name. I'll definitely use caution and read the tripadvisor reviews more carefully when booking with any future Westin properties again. I've been to two others and they were amazing.
Also they emailed me a form for comments about our stay and the survey link is broken.
Nice hotel but there are others that I'll try next time
I'm in the area.
June 1, 2015
Rated 1 out of 5 by Rey35 Wedding night disappointment
The room was a totall disappointment and I did not receive the champagne and chocolate covered strawberries I was promised. The room only had one bathrobe, I had to call for another and it was ripped at the collar. Very substandard unacceptable, and way bellow my expectations for this hotel and the location. In a city with as many choices in hotels I feel like I made a very bad choice for a very special night, my wedding night.
My very good friends are getting married at this hotel next month, and I'll be sure to let them know what we went through and wish them luck with their selection of your hotel.
April 16, 2015
Rated 4 out of 5 by Olek Good Location
Great place to stay in Coral Gables. Good for families and business.
March 20, 2015
Rated 5 out of 5 by Fryguy Excellent Business Hotel
I stayed here for a business trip a few weeks ago and it served it purpose well. The bed was comfortable, the hotel conveniently located to a walkable street with lots of stores and restaurants to choose from, and the staff was great. My only negative was that noisy A/C unit. Every time that unit turned on it woke me up. Simply turning it off fixed the problem but then it got a little warm in my room. Ultimately it did not bother me that much and I still enjoyed my stay.
March 17, 2015
Rated 5 out of 5 by Lis959 Centrally located retreat
We visit family in Miami and the Westin Colonnade is our hotel of choice for our visits. We need a place to relax after our marathon visits. It is a place you can go to be alone, to get away from it all, but in walking and easy driving distance to anything you need. We go often enough that the staff always remembers us, which makes us feel like we are returning home. Only downside is that there are always weddings and events at this hotel and the hallways can be loud at night sometimes at the end of events.
February 23, 2015
Rated 5 out of 5 by robocane Another GREAT Stay !!
My wife and I and our extended family stayed at the Westin Colonnade and once again enjoyed our visit! We have stayed here MANY times in the past and were again in Coral Gables for a UM event on Saturday and Sunday. The Colonnade is convenient to campus and located directly on Miracle Mile with many great resturants and shopping and overall a wonderful hotel. We are especially grateful for Joaquin Pastora the head Concierge. Each time we see him he treats us so wonderfully ! I have never seen anyone better at his job than Joaquin and he is a real asset to this hotel. Also impressed with Umberto who was also a great help to our family during our visit. We will definitely be back to the Colonnade!
February 10, 2015
Rated 3 out of 5 by manto99 Its OK
It an OK property. Definitely not worth the average nightly rate. SPG members are not as recognized or acknowledged as other properties. Breakfast cafe is good and so is the service.
January 11, 2015
Rated 4 out of 5 by FrequentTraveler007 Comfortable and well located but a bit noisy and dated
I had a two-level unit overlooking the pool. The room itself was comfortable, and staff was quite responsive to requests. The bathroom was a bit cramped, and facilities a bit dated. The room faced Miracle Mile, and I could hear road noise inside the room, likely because of inadequate sound proofing. I also could hear music from the street. I had not encountered these issues on a previous stay in the same hotel (but a different room). All in all, I'll probably stay at the hotel again, but ask for a room that does not face Miracle Mile.
December 19, 2014