Rated 1 out of 5 by Moldy Our room was disgustingly full of dirt & black mold
We took pictures to sen d of the black mold on the air vents in the room. It stunk & I was concerned about whether the mold would cause some kind of illness in me. I sat out on the deck most of the night because the room was so gross.
March 13, 2014
Rated 5 out of 5 by Stephanie First class customer service
Your hotel should be the training ground of all Starwood Hotels. I received exceptional, personalized service from the curb at arrival, in checking in, room service, arranging taxis et al. Good work, Westin Colonnade!
March 9, 2014
Rated 3 out of 5 by AB01 Not exactly a true Westin experience
The price is based on location because it sure isn't the facilities driving the cost.
Numerous reports of unclean rooms from our group.
My AC was on 60 the entire trip and room never cooled.
Subtle odor throughout the hotel.
Little things like day old news papers in the elevator areas.
March 8, 2014
Rated 2 out of 5 by NYCTINA Hallways and rooms are ICE COLD with no heat.
Even though it was 80 degrees out, the rooms and hallways were approximately 60 degrees. After much experimentation and having the engineer up to my room, it turns out the thermostat is actually just decorative. The hallway carpets are badly stained and have a lot of wrinkles that are easy to trip on. The pool furniture is uncomfortable and they ran out of towels by 10 a.m. The staff, however, are pleasant and helpful.
March 3, 2014
Rated 1 out of 5 by VMR1 Very noisy; don't stay for leisure or business travel
My wife and I stayed here on two separate occasions and both times received the absolute worst nights of sleep we'd ever had in any hotel. Both nights other guests (part of wedding parties) were in the hallway nearly the entire night and very loud. One of the nights, in addition to this, the hotel (in preparation for a day after wedding brunch) began dragging tables and chairs around on the second floor common area roof deck around 6am. When I relayed these complaints to the manager during out first stay, she seemed to understand but I can tell that this is very common in the core of her response. I thought that given my level of brand loyalty, the response should have been more strongly supported. The second night I didn't bother relaying the poor experience with my personal understanding that it's just the nature of this hotel.
This is a wedding factory if you'd like to get married in an atrium sandwiched between a 'Morton's' and 'Sushi Samba'. Based on the way the other guests are treated, the hotel makes the vast majority of their money from events, so if you do not need to stay here and actually enjoy sleeping, definitely stay elsewhere. The priorities at this specific property clearly are the events; no other guests matter.
March 1, 2014
Rated 2 out of 5 by sarainny no clothes rack in hotel
my room had no useable clothes rack. i could not hang my clothes. also, my shower had nowhere to rest the soap or shampoo -- had to go on the floor. unbelievable
February 28, 2014
Rated 1 out of 5 by Seetee The room was disgusting
After arriving from a 4 hour flight with a long delay at customs, I was looking forward to relaxing when reaching the hotel. The reception said she gave me an upgraded room. But upon arrival to the room which was so far away from teh elevator, the room smelled horrible, the carpet was disgusting and the television had major issues. This room does not fall within the standards of a starwood property as far as i'm concerned. I will not be staying here ever again. Was definitely not worth the money.
February 24, 2014
Rated 5 out of 5 by Ted1984 Perfect
Great location, service and cool spot.
February 26, 2014