Rated 5 out of 5 by Rsa14 This is a definite 5 Star hotel
We really enjoyed our stay. Everyone was so friendly and helpful for any of our needs such as directions to somewhere and always greeted us by our name. Such a great experience! We would love to come back sometime and would highly recommend this hotel.
September 8, 2014
Rated 1 out of 5 by TamPi STOP STEALING FROM YOUR GUESTS!
Great facilities and room, very nice people, and decent food.
The hotel did, however, add a bogus mini-fridge charge to my invoice after I checked out. It got me in trouble with my company due to our expense policy. They admitted the 'mistake' as soon as I called (didn't even investigate it - I guess it happens so often) and promised to credit back the amount, but the damage had been done.
Yelp reviews mention several instances of outright stealing at this Westin location (from rooms, valet, and in my case, a post-checkout scam).
I'm recommending my company take this hotel off our list of priority properties.
August 22, 2014
Rated 5 out of 5 by Debbie7 This Hotel Is Fabulous
Our experience at the Westin Colonnade in Coral Gables, FL. was just fabulous!!!! The beds are so comfortable, our room was bigger than normal size and it was so quiet in our room, yet the hotel was packed with people since there was a wedding that weekend. We had a beautiful room that faced the white outdoor furniture. Room 234. You felt like you were at some Caribbean Resort on the beach. Beyond that a gorgeous view of the city. To the left a very inviting pool. Humberto, one of the concierge told us about a great restaurant called Ladorada within walking distance and it was probably one of the best restaurants we've ever been to.
April 3, 2012
Rated 5 out of 5 by Lucy Great Stay
We visit family in Florida & are so pleased to be able to have such a great place to call home for the week. We especially enjoy the pool in the evenings. The staff is always so friendly and helpful & remember us from year to year. Can't say enough good things.
August 30, 2014
Rated 2 out of 5 by Disappointedtravelers Only stay here if you do not want to sleep
We had low expectations for this hotel, and it even fell below that.
Between the constant noise from both within the hotel and early beeping from the street, we were robbed of any night's rest. In addition, maid service was inconsistent and didn't even come one day.
There are no SPG perks at this hotel, and it was insulting that as an SPG member we would be put in such a terrible spot in the hotel.
We will never stay at this hotel again and have even discussed canceling our SPG number due to our experience. This hotel could not even provide the basic amenities standard at any level hotel.
May 15, 2012
Rated 2 out of 5 by Kellylee Mediocrity in Miami
We were really disappointed in this Westin. Each night of our stay there were weddings in the hotel. To enter the hotel we had to step over/around cigarette butts and trash, which remained there, unswept throughout the entire weekend of our visit. On Friday night we had to step around vomit to get into the Sushi Samba restaurant located in the lobby of the hotel. The room itself was only moderately clean and had terrible ventilation, we were all coughing and clearing our throats all weekend, and the room smelled musty. This hotel was simply not worth the price we paid and certainly did not live up to what we have come to expect from Westin. I am a UM parent and frequently visit Coral Gables, I will definitely seek alternative accomodations next time.
November 18, 2013
Rated 5 out of 5 by SunnyFlorida EXCEPTIONAL
First time in Florida,Coral Gables and this hotel,wasnt sure what to expect...The hotel is gorgeous,clean and have a good location.From the Valet(s)- staff are very nice and prompt.Check-in Desk-(Mr Valdez) is courteous,friendly and very accomodating,made us feel welcome.Concierge-(JOAQUIN)was exceptionally helpful,friendly,professional and full of knowledge of the areas.Housekeeping did a fantastic job on all days of our stay.Restaurant staff are friendly & attentive.Everyone i encountered had some personal touch of service,definitely made my stay wonderful.I will definitely be back at your gorgeous property with a smile !!! Excellent hotel.
July 11, 2012
Rated 2 out of 5 by upnadam There are some issues here...
Staff paid zero attention to busy talking to themselves. Asked Concierge for a local place that has a Sunday brunch - he responded , "you need a bus", I said no brunch, he said "brunch" after this went on for a few minutes he finally wanted me to go to a place 8 miles away - that's local? then he said another place 3 miles away. I walked away. He failed to mention that the property has a Sunday Brunch. //The A/C did not cool the room, I called twice, no one ever came up....The pools area lacks shade...forget about geting something to drink at the pool....when I checked out I was not asked how my stay was, nor thanked for staying....poor hotel standards....
August 1, 2012