Rated 5 out of 5 by Raoul1 Great Hotel and Amazing Staff
Hotel was up to date very friendly Staff ,great service all around .Want to thank the Valet Staff and there amazing service they gave us. but big thanks to Angelica she was awesome from Valet . Thanks also to Front desk cant remember her name but she was great.
July 19, 2014
Rated 3 out of 5 by mrsOh Beautiful location, but disappointing
I was very disappointed at the service we received at the Westin Colonnade. The location was beautiful and there was ample space in the room, however, the service was lackluster, and there was horribly loud noise from construction somewhere in the building (it sounded like it was right on top of us) on a Saturday morning of our stay before 9 a.m.! For all that we payed for a room, parking, etc., I would have hoped for friendly, helpful customer service. For the noise, we barely got an apology, a credit for parking and no real resolution to the problem. When requesting to be moved closer to the wedding group, I was spoken to as if my call was a bother and the request required mountains to be moved. Additionally, the room smelled like B.O. upon our arrival, but after such a disappointing conversation about potentially moving rooms, I didn't even bother to call again.
July 14, 2014
Rated 5 out of 5 by Littlebitofall Great stay!
I enjoyed my stay at the Westin. The bed was comfortable. It was quiet there also. The staff were very professional. It was nice to have coffee every morning and the happy hour on Tuesday was really a nice treat!
July 15, 2014
Rated 5 out of 5 by Exterminator1 Pet Friendly and attention to detail!
Our stay was absolutely wonderful. We have recommended you to all our FB friends and your staff was friendly and attentive. Champagne in the afternoons, chilled water all day. And, special recogntion of Lucky Boy & Lucy Marie in the entrance board. Thank you...
Exterminator Explorers :)
July 15, 2014
Rated 4 out of 5 by Whgille Great Location in Coral Gables, BUT.......
The Westin Colonnade, Coral Gables is definitely one of the best hotels I have been to. The rooms are very comfortable and the hotel is within walking distance to everything in downtown Coral Gables. Once you park your car, you really do not need it again. There are many shops, restaurants, and nightlife spots all just a short walk away. I have only two issues that I encountered at the hotel. The first the hotel really has no control over. The hotel hosted weddings the weekend my wife and I stayed there and the guests from the weddings when they were heading back to their rooms at night (the individuals were probably drunk) were very load and noisy. The hotel does try to curb this with signs right outside the elevators asking for quiet. Nevertheless, some people just do not care for anybody but themselves. The second issue the hotel can very easily solve when I check in. Being a Platinum member of their loyalty program, I expect them to inform me of SPG events on site for their SPG members. At this location, there is a nightly get-together with drinks and appetizers. I should have been informed of this and of the location for every night I was there. However, I never knew about this until I read a sign as I was walking out of the hotel to go home. I fully expect the hotel staff to change this behavior before I return next time. Because the perfection of the location of this hotel ensures that I will return again.
July 14, 2014
Rated 4 out of 5 by Cocoliche Nice and comfortable
The Westin Colonnade, Coral Gables is a combination of old style with modern comfort. The rooms are spacious with good bathrooms, minibar, air conditioning, good beds, etc. The Staff excels in amiability and very good empathy with the guests. The only "minus points" in my opinion is the lack of proper parking facilities and maybe too many elevators. All in all, it is an excellent hotel which I recommend.
July 1, 2014
Rated 5 out of 5 by LL64 Great Stay
We love staying in this hotel. The staff is very warm and friendly and really goes out of their way to be helpful. The rooms are old fashioned, but very well appointed and the beds are extremely comfortable. There are many good food and shopping options nearby and it is only a short drive to the university. The only issue I have is that there are often multiple weddings going on throughout the hotel and that can lead to loud/screaming guests walking through the halls at various hours. We were woken up briefly (only once) but thanks to the heavenly bed, had no trouble falling back asleep.
June 23, 2014
Rated 5 out of 5 by Debbie7 This Hotel Is Fabulous
Our experience at the Westin Colonnade in Coral Gables, FL. was just fabulous!!!! The beds are so comfortable, our room was bigger than normal size and it was so quiet in our room, yet the hotel was packed with people since there was a wedding that weekend. We had a beautiful room that faced the white outdoor furniture. Room 234. You felt like you were at some Caribbean Resort on the beach. Beyond that a gorgeous view of the city. To the left a very inviting pool. Humberto, one of the concierge told us about a great restaurant called Ladorada within walking distance and it was probably one of the best restaurants we've ever been to.
April 3, 2012