Rated 2 out of 5 by vai123 Internet Connectivity
This is an excellent hotel with all the comfort facilities. It is clean and has very good and helpful staff.
Just incase you wish to work (using their high speed internet facility) and end up in a room that has poor internet connectivity, you are screwed. I was, when I was allotted Room 203. I had project calls starting late evening and had to work using the internet, but the connectivity was very poor. I ended up working late still could not complete my deliverables.
Next time before checking-in, I will make sure that I get a room that has good network connectivity.
June 24, 2016
Rated 4 out of 5 by Anil17 Good hotel great staff
Comfy rooms and great staff and Good location as well. A couple of issues..1. Club lounge doesn't have much in terms of a breakfast spread.. Just fruits and bread based items. 2. Bedside lamps were not working 3. Got charged for Internet even though am SPG gold, but staff was nice enough to address it quickly.
June 2, 2016
Rated 5 out of 5 by Cheryl27 Beautiful Hotel!
I would highly recommend spending a little extra to stay in this centrally located hotel. Our stay was amazing and the staff was really friendly.
May 9, 2016
Rated 1 out of 5 by Joy2016 This hotel disappointed me
I absolutely hated this hotel - there is no internet connectivity, my room has no cell signal. the club lounge floor works perfectly fine but they close at 10 pm - which was weird because i have not seen lounges close in other hotels that i have stayed at - what if u run out of water at 11 or need a coffee at 12?
I called customer service to provide feedback - the guest service supervisor emailed me the apologies and I emailed him back my thoughts and that was the end of the conversation - No resolution to my problems - I have never been treated this way - especially at a Westin. This hotel totally disappointed me from a service perspective and i would never suggest anyone to stay here or probably stay here again myself. Infact i did cancel my next reservation into Westin just yesterday.
May 5, 2016
Rated 5 out of 5 by LLLAustin The front desk staff is exceptional.
We've stayed here twice. The front desk staff is exceptional, the rooms are comfortable, and the club is staffed and supplied great.
March 13, 2016
Rated 5 out of 5 by Imarose Perfect Location
We always stay at this hotel and thoroughly enjoy the location and the hotel. Two empty water bottles under the bed. Mold, mildew and calcium build up on the bottom of the shower door. Those two items will not keep us from staying at the hotel on our future business trips.
January 13, 2016
Rated 5 out of 5 by FrequentTraveler13 A SYMBOL OF RELAXATION
LOCATION: Edina, Minnesota
LOBBY: Beautiful and has relaxing furniture
STAFF: Very pleasant and provide you with the BEST CUSTOMER SERVICE. Thank you JULIUS.
SPG RECOGNITION: Perfect. ANDREW thank you very much for reaching out to me before my stay and for always upgrading me to the best room.
ROOMS: Are very relaxing and the suites are beautiful. The showers in the rooms will rejuvenate you.
FOOD: Just amazing. McCormick's is connected to the Westin. Try the rainbow trout.
OVERALL: The best SPG hotel for relaxing with yourself or with family. The customer service is the one of the best I have seen across the US.
December 11, 2015
Rated 5 out of 5 by morgy44 Great Stay
My husband and I stayed for our anniversary over two weeks ago and still rave about our stay at this hotel! The staff was great, the room was clean and quiet, and the pool and gym were amazing. I would absolutely suggest this hotel.
October 22, 2015