Rated 5 out of 5 by Cheryl27 Beautiful Hotel!
I would highly recommend spending a little extra to stay in this centrally located hotel. Our stay was amazing and the staff was really friendly.
May 9, 2016
Rated 1 out of 5 by Joy2016 This hotel disappointed me
I absolutely hated this hotel - there is no internet connectivity, my room has no cell signal. the club lounge floor works perfectly fine but they close at 10 pm - which was weird because i have not seen lounges close in other hotels that i have stayed at - what if u run out of water at 11 or need a coffee at 12?
I called customer service to provide feedback - the guest service supervisor emailed me the apologies and I emailed him back my thoughts and that was the end of the conversation - No resolution to my problems - I have never been treated this way - especially at a Westin. This hotel totally disappointed me from a service perspective and i would never suggest anyone to stay here or probably stay here again myself. Infact i did cancel my next reservation into Westin just yesterday.
May 5, 2016
Rated 5 out of 5 by LLLAustin The front desk staff is exceptional.
We've stayed here twice. The front desk staff is exceptional, the rooms are comfortable, and the club is staffed and supplied great.
March 13, 2016
Rated 5 out of 5 by Imarose Perfect Location
We always stay at this hotel and thoroughly enjoy the location and the hotel. Two empty water bottles under the bed. Mold, mildew and calcium build up on the bottom of the shower door. Those two items will not keep us from staying at the hotel on our future business trips.
January 13, 2016
Rated 5 out of 5 by FrequentTraveler13 A SYMBOL OF RELAXATION
LOCATION: Edina, Minnesota
LOBBY: Beautiful and has relaxing furniture
STAFF: Very pleasant and provide you with the BEST CUSTOMER SERVICE. Thank you JULIUS.
SPG RECOGNITION: Perfect. ANDREW thank you very much for reaching out to me before my stay and for always upgrading me to the best room.
ROOMS: Are very relaxing and the suites are beautiful. The showers in the rooms will rejuvenate you.
FOOD: Just amazing. McCormick's is connected to the Westin. Try the rainbow trout.
OVERALL: The best SPG hotel for relaxing with yourself or with family. The customer service is the one of the best I have seen across the US.
December 11, 2015
Rated 5 out of 5 by morgy44 Great Stay
My husband and I stayed for our anniversary over two weeks ago and still rave about our stay at this hotel! The staff was great, the room was clean and quiet, and the pool and gym were amazing. I would absolutely suggest this hotel.
October 22, 2015
Rated 4 out of 5 by Martha29 California Girl
The Westin came highly recommended so I had high expectations. When I checked in the evening of my arrival and opened the curtain, I was met with the red, brightly lit (national drugstore) sign and a view of the parking garage. I was so disappointed--I'm originally from Mpls. and wanted to take it all in. After contacting the front desk, I was given a room with a better view. My stay turned out to be wonderful--the service very good, the pool perfect and every one very cordial and professional.
October 5, 2015
Rated 5 out of 5 by crckfc Wonderful experience
Great location, loved the ability to go to the Galleria without having to go outside (avoiding the rain)! Staff was wonderfully attentive. Room was beautiful and QUIET!!
September 22, 2015