Rated 5 out of 5 by Kathryn15 Wonderful stay!
The Edina Galleria Westin is one of our favorite hotels to visit in the twin cities. It is consistently clean, comfortable and convenient, providing plenty of choices for good food, shopping, and Entertainment. The staff is attentive and kind. We have come to expect a high level of service at this hotel and it never fails to deliver.
August 29, 2016
Rated 1 out of 5 by DaveyBoysju Ho Hum... not much really here
So I made a reservation here since it was convenient for a meeting the next day even though the price was about $70 more than other hotels nearby. I am shocked that this hotel gets away with charging these excessive prices because it is not worth it. Even though it advertises free WIFI to SPG members, it is only if you reserve online via SPG website. Most of us who travel are required to use Concur or other corporate travel agencies...When I inquired, I was told I need to pay for WIFI. The restaurant attached to the hotel is McCormick & Schmicks which is good. But the food otherwise is poor. Don't waste your dollars here and go explore the area. No refrigerator but there is an stocked refrigerator with alcohol. Not sure how you access it since I was not offered the key needed to open it. SPG Number - They looked up my number on my behalf and guess what, when I went to double check, it was wrong. It was an old account that has been deactivated over 4 years ago. When I investigated further, I found that SPG doesn't have a history of my past 2015 stays. I guess that my old account keeps getting pulled up and nothing is credited. I guess I can go back to staying at other places
August 17, 2016
Rated 2 out of 5 by vai123 Internet Connectivity
This is an excellent hotel with all the comfort facilities. It is clean and has very good and helpful staff.
Just incase you wish to work (using their high speed internet facility) and end up in a room that has poor internet connectivity, you are screwed. I was, when I was allotted Room 203. I had project calls starting late evening and had to work using the internet, but the connectivity was very poor. I ended up working late still could not complete my deliverables.
Next time before checking-in, I will make sure that I get a room that has good network connectivity.
June 24, 2016
Rated 4 out of 5 by Anil17 Good hotel great staff
Comfy rooms and great staff and Good location as well. A couple of issues..1. Club lounge doesn't have much in terms of a breakfast spread.. Just fruits and bread based items. 2. Bedside lamps were not working 3. Got charged for Internet even though am SPG gold, but staff was nice enough to address it quickly.
June 2, 2016
Rated 5 out of 5 by Cheryl27 Beautiful Hotel!
I would highly recommend spending a little extra to stay in this centrally located hotel. Our stay was amazing and the staff was really friendly.
May 9, 2016
Rated 1 out of 5 by Joy2016 This hotel disappointed me
I absolutely hated this hotel - there is no internet connectivity, my room has no cell signal. the club lounge floor works perfectly fine but they close at 10 pm - which was weird because i have not seen lounges close in other hotels that i have stayed at - what if u run out of water at 11 or need a coffee at 12?
I called customer service to provide feedback - the guest service supervisor emailed me the apologies and I emailed him back my thoughts and that was the end of the conversation - No resolution to my problems - I have never been treated this way - especially at a Westin. This hotel totally disappointed me from a service perspective and i would never suggest anyone to stay here or probably stay here again myself. Infact i did cancel my next reservation into Westin just yesterday.
May 5, 2016
Rated 5 out of 5 by LLLAustin The front desk staff is exceptional.
We've stayed here twice. The front desk staff is exceptional, the rooms are comfortable, and the club is staffed and supplied great.
March 13, 2016
Rated 5 out of 5 by Imarose Perfect Location
We always stay at this hotel and thoroughly enjoy the location and the hotel. Two empty water bottles under the bed. Mold, mildew and calcium build up on the bottom of the shower door. Those two items will not keep us from staying at the hotel on our future business trips.
January 13, 2016