Rated 5 out of 5 by Corky45 Five Star Staff
The room was above expectations, but the staff was excellent! Every encounter in four nights and three days was exceptional. Courteous, knowledgeable, prompt and friendly without exception.
November 10, 2014
Rated 5 out of 5 by AnonymousMN Excellent Hotel!
Overall, an excellent hotel! My wife and I have stayed here many times over the past few years. The rooms are always clean, and the pool area is very nice. The underground walkway to the Galleria (many dining options) is great during the cold Minnesota winter.
We will definitely stay again!
October 16, 2012
Rated 5 out of 5 by Dave5555 Fantastic Staff and Service
the hotel was fantastic which was what I expected for a Westin. The workout facilities were great and the room was very comfortable and spacious. What set our stay apart was the fantastic friendliness of the staff. Always saying hello, offering us water, We got locked out of our room a couple of times due to a faulty security latch but the response was quick and friendly and they even upgraded us to access to the executive club which was a nice touch. I would stay here again , for sure.
November 29, 2012
Rated 5 out of 5 by DRDK Room Keys
This is our go to Hotel in the Twin Cities but I do have to mention a couple things. The room keys do not work well in the first elevator. My wife and I had trouble and observed numerous other people who also could not get the key to work. While I am on the subject of keys. I was out to dinner with family and received a call from my wife. Her key would not work and the front desk person would not make her a new one, even though she showed proper ID. It seems as though they needed to have her name on the registration also. If she had not been able to get in touch with me I do not know what she would have done. This does bother me, as I have never had to list her as staying in my room before.
March 7, 2012
Rated 5 out of 5 by arborwood43 Pleasant stay
Friendly and efficient staff
October 28, 2014
Rated 4 out of 5 by Sturdaburns I Heart Westing
As always, a pleasant experience staying at a Westin property. Super friendly staff, and reliably clean and comfortable rooms.
December 7, 2012
Rated 5 out of 5 by Bill48 Superb Staff
I drove to the Twin Cities and parked at the hotel entrance. A friendly and extremely helpful doorman/bellman helped unload our car (and ultimately took us to our room). I had given him my keys since we had elected the valet parking service. A few minutes later he called to report that our car wouldn't start. I went down and ultimately got it started, but based on a previous problem that was supposed to have been solved by our dealer but clearly wasn't, I was concerned it might need to be towed. He arranged to keep it parked where it was accessible and, although we didn't need that tow, his willingness to be of service was incredible. He was also on duty when we checked out and again provided over-the-top service. And everyone else we met who worked at the hotel seemed equally friendly and attentive. Thank you!
March 11, 2013
Rated 5 out of 5 by anon everything was nice...but the pillows
the room was clean and the linens were crisp. the bathroom was beautifully tiled and it was very convenient to have a separate bath from shower. the overall décor was contemporary, and my boyfriend and i had a nice stay. everything was to our satisfaction except for the pillows on the bed. they were flat and offered little support—hopefully they aren't like that for the entire hotel.
March 5, 2013