Rated 5 out of 5 by 4jsda Relaxing Family Weekend
My family (including our dogs ) and I enjoyed a wonderful weekend here. We had a wonderful view of the mountains, eagle river, and the pool area.
*The staff was very helpful and prompt with anything we requested.
*I love that this is a pet friendly facility and they offered pet pillows and bowls :)
* they have luxury facilities
* clean rooms
* 1st class service
Thank you for a relaxing weekend :)
June 21, 2012
Rated 5 out of 5 by Mom21953 One of the best resorts in Colorado
The Westin in Avon is a fantastic property with everything you could ever ask for in a location. The riverfront location on a walking path is great, especially if you have a dog with you. The food is wonderful, the staff is very attentive and responsive. It is a great spot to stay in the winter to ski Vail and Beaver Creek as well as the summer to take advantage of all that Colorado has to offer.
May 14, 2013
Rated 4 out of 5 by IzzysMom Great hotel with awesome workout facilities!
Overall this hotel was fantastic! My husband and I came for a 4 day getaway and it was exactly what we needed! The spa and gym staff were extremely courteous and the Pilates classes were amazing! The hotel was doing construction on their restaurant but we never heard any construction noise! We were disappointed with the valet staff overall but Neil was always helpful. We would gladly stay again!
May 5, 2013
Rated 5 out of 5 by Bacchus Top notch everything
We cannot say enough good things about this Westin. We have stayed at this property over 20 times and it seems to just get better with each visit. The staff and the Hotel are always helpful and positive. My wife and I consider it a second home. Just great!!!! Keep up the good work. Thanks to all the staff from Veronica in reservations to housekeeping for the good times and great memories!!!!!
February 25, 2013
Rated 5 out of 5 by Whodat Beautiful Hotel
We love everything about this hotel. I have stayed there twice and loved it both times. The staff was extremely friendly and helpful. The room is great. The bed is comfortable, love the dual shower head in the shower, the mini kitchen is great. My only criticism of the room is that there are no jets in the tub. The best part however is the slope side access via the gondola. We will be back!
March 7, 2012
Rated 5 out of 5 by Jhancock Great summer mountain retreat
This is the second time we have stayed at the Westin Riverfront and it actually moved up on my rating of favorite hotels after this trip. The staff is amazing and super responsive to any of our needs. I loved that they supplied dog beds for my two golden retrievers. And my dogs loved those beds!! The setting is absolutely lovely! Can't wait to come back!
June 23, 2014
Rated 5 out of 5 by JohnJudy Great property
The hotel property lives up to its Westin standards. Staff is definitely friendly and attentive. The new Lift restaurant is well done and very appropriate for breakfast and lunch. Maya food was good, but staff training and supervision seemed below the quality we usually see in Sandoval restaurants. This is a noisy room in a quiet hotel.
July 9, 2014
Rated 5 out of 5 by GPTP2014 Great SPG Recognition
The entire staff was very friendly and personable. We were recognized as SPG Platinum members and received a very nice room upgrade. We were celebrating our anniversary and received a welcome gift of Champagne & snacks sent to our room. We stayed in a 1 bedroom suite which had a full kitchen which would be very nice for a longer stay!
July 5, 2014
Rated 5 out of 5 by monkey22 Classy great hotel
We always enjoy staying at the Riverfront Westin. The pool, spa and gym are incredible, as are the front desk staff, valets, restaurant staff, bell hops, and concierges. It's our favorite place to stay in the mountains- close to Vail Ford Theatre, Vilar Center, outstanding restaurants and hiking/biking.
July 22, 2014
Rated 4 out of 5 by NPR68 Staffing variances
Valet/Bell Hop Team (Eugene, Clint, Doug, Matt) all solid as ever. Same group as during ski season that we have gotten to know since we love skiing Beaver Creek. They are all very professional.
Some of the pool staff was less than impressive. Summer help I assume.
Front desk was fine. Push-back for initial request for a late check-out was unnecessary.
New restaurant Maya was good.
July 29, 2013
Rated 5 out of 5 by lalawoo Amazing Experience!!
Always amazing whenever I stay here. Kudos for having one of the best hotel staffs I have encountered. So helpful, friendly and happy! Makes my stay so much more enjoyable!
August 19, 2014
Rated 5 out of 5 by JoeV66 Wedding
The Riverfront Resort & Spa is completely breathtaking....Only been there before in the winter snow....this summer stay was beautiful. Will be back in the summer again....
August 18, 2014
Rated 3 out of 5 by ellevin out of season? new staff?
restaurant closed for TRIMBLE. very indifferent service in lobby. i had to get the menus, alert the staff i was there and then alert them to pick up food.
wife very pleased with salon. pool and spa excellent.
August 8, 2014
Rated 4 out of 5 by Torch2013 Best place to stay in Avon
Great location, friendly and great staff for most part. Hotel should notify all occupants that they are dog friendly" and have as many dogs as people on busy weekends. Also pool needs more chairs and more overseeing of area- not up to Westin standards. Rest of hotel.
Overall very good and excellent location. Needs to be better appointed to fine details!
July 6, 2013
Rated 4 out of 5 by fg01 takes 20 minutes to get to mountain
far from actual skiing
the hotel has very nice features
cookies at 4pm
nice staff help out a lot
also many mix ups with ski valet
also store had issues, put wanted to buy something we saw in morning on way to slopes asked to put aside with our name on it, which they said they did.
guess what. item was not available at end of day when we returned
December 25, 2012
Rated 5 out of 5 by SPG0207 Wonderful beds and great staff!!
Everyone from the moment I got out of my car was friendly and accommodating. They made me feel as if I had been here many times before....although it was my first time. I would definitely recommend this hotel. And, so would Luke, my pooch!!
July 25, 2014
Rated 4 out of 5 by Jazzy Dog friendly
This is our safe choice when needing to get away for a few days. They allow dogs, it's centrally located and has great amenities. This past visit though was not the top notch service we normally receive. The restaurant was closed without our knowledge. To upgrade our room was challenging in itself and the concierge service were not as friendly.
June 2, 2013
Rated 4 out of 5 by Caliber308 Beautiful view and hotel
Great hotel and location. Staff support was excellent. Had issues with the TV that was ongoing for 3 nights but was never totally corrected which was a drawback. The bed wasn't the most comfortable however everything else a excellent 5+.
July 25, 2014
Rated 5 out of 5 by car222 Great getaway
I've been both during winter and spring. This resort is great anytime of the year. It is somewhat removed from other resort towns but is pretty self sufficient resort. It has a great pool area, workout area, spa and restaurant. A small shopping center is close by and if you need to want, other resorts are fairly close by by car.
September 10, 2012
Rated 5 out of 5 by mark2den This hotel is amazing
Everything about this hotel is superb. The staff is consistently friendly and helpful. Our room was very comfortable and extremely clean. even when a minor complication arose the Guest service Manager Lucas did an amazing job of taking care of us. I would definitely recommend this hotel as one of the best I have ever stayed at.
September 10, 2012
Rated 5 out of 5 by EES1980 Amazing property!
Everything was exceptional!! The staff was amazing- attentive, warm and welcoming. Room was beautiful, spacious and very comfortable! Really could not have had a better experience! A 10+ on a scale of 1 to 10!
Also, Betsy at the front desk was superb! As well as Tony and Mike in valet and Ryan in SE! Best staff all around!
November 10, 2012
Rated 5 out of 5 by SpartansRoseBowl Great weekend get away
My wife and I visited for our anniversary weekend. We were extremely pleased with our visit.
The hotel was maintained very nicely and has excellent views facing Beaver Creek which were really nice to wake up to.
The food at both The Lift and Maya was very good, plus Maya has a really good happy hour that we took advantage of upon arrival.
The staff was very pleasant and welcoming the whole time. They were also very helpful with any requests. Contrary to other reviews I read, there was immediate recognition of being an SPG Gold member (upgraded room, free drink, etc). The facilities such as the workout room, pool and hot tubs were all really nice, in fact some of the best I have experienced at any hotel.
My only complaint, which is rather small, is the bed seemed a little worn out. I personally prefer a stiffer mattress and I felt like i sunk into the mattress and was stuck there. Rolling over was even difficult.
Overall, we enjoyed the stay and look forward to coming back for another long weekend getaway.
June 18, 2014
Rated 5 out of 5 by PrincessK8 AWESOME!
This was the MOST comfortable Westin we have ever stayed in. The sleep we got was phenomenal. The food was unique and delicious. The staff was extremely helpful, especially Julia at the Concierge desk. We don't ski, but we will definitely be back to visit this great property in a superb location for a ski vacation.
December 9, 2012
Rated 5 out of 5 by Cam0310 Outstanding guest relations
My wife and I had just finished a stay on the Villa side of the resort and were going to finish our stay on the hotel side that morning. Hayley and Alyse at the front desk were able to find us an available room for immediate check-in that morning. This made for a seamless move and a relaxing day. Thank you!
July 15, 2013
Rated 3 out of 5 by srj2000 Good trip--awful breakfust service and conflicting amenities
Loved room and suite. Thank you so much. Still do not understand why resort fee does not cover parking. Seems to be "multi level and layerd" Billing. This being said, there was variable daily issue with my Platinum amenity with front desk andThe Liftt for breakfast with variable interactions and what we were told of what would be covered from Front Desk and their interaction with restaurant. One day it was one amount of 15 pp , and another the second day. of only $ 20 total. The front desk affirmed the amount of $15pp but second day at Lift they would not acknowlege and changed rate on their own. They said front office staff "ignorant" and should not have done rate. We asked that they contact front desk and they would not. Service in restaurant was awful first day as well with absolute ignoral of anyone requesting just something simple as water. Loss of Market Place without substitute just not acceptable.
To us, we just want consistency of amenity Did not feel appreciated with changing status and "fight" between front desk and restaurant. Should never happen.
July 6, 2014
Rated 5 out of 5 by Thumper Great Hotel and Resort
Stayed for 3 nights for a wedding. Got a one bedroom suite, phenomenal room. Has everything you'll need. You'll pay a significant amount above your room rate in mandatory resort fees, valet parking fees, etc.
Got recognition as a Gold Member, still not sure what the benefits for Platinum are, I asked, but they never got back to me. Cima Restaurant is Modern cuisine with a latin twist, you get a discount in the offseason. You can get to the mountain walking, shuttle or take the gondola.
Negatives- the gas fireplaces are nice, but they make banging noises quite often. Had a strong sulfure smell the first twenty four hours, but it went away after that. Spa gets booked up quickly, you may want to make a reservation before you get there. The air is very dry up in the mountains, but there IS a humidifier in the rooms. We didn't find ours till the last day.
Summary: Great resort hotel, and probably the best value for a resort in the area. Staff are great, very helpful. Very nice restaurant.
October 10, 2012
Rated 5 out of 5 by ME027 Beautiful Hotel
Number one were the VALETS This is your first encounter at the hotel. They were AMAZING! They made our stay fun.
The Cima restaurant and waitress were excellent.
The hotel is very beautiful. We especially loved the relaxing view from the pool area.
We and our two dogs Lola and Abby wish to thank you.
May 9, 2012
Rated 3 out of 5 by JKP27 I have had better stays here
Usually the service and accommodations exceed my expectations but there were some things that weren't great.
The room had a problem with the air conditioning and it rattled the entire stay. I did report at check out so it could be fixed. Our housekeeper did not replace bottled water each day.
I feel like as a platinum (my boyfriend is platinum and his name was on the reservation) that if you can't provide an upgrade, something else should be done to show recognition.
The pool required guests to wear wristbands for identification since local members can use the pool area. I feel like the locals should have to wear the wristbands, not the guests!
Since there are 3 hot tubs, I recommend that one be designated for adults only. Most hot tubs do not even allow for kids under a certain age to go in, but there were 3 year olds in and out all weekend.
I realize this was a holiday weekend, but when you are using premium points, and are at full occupancy, the service and experience should match.
July 8, 2013
Rated 4 out of 5 by ski3 A Fun Thanksgiving
We were happy to have some family time together and our stay here was great. Kids enjoyed the pool and we enjoyed the spa. Nice to have such a large space to feel at home and really appreciated to bring our dog who is truly a member of our family. Staff was friendly and we loved the Maya restaurant!
December 2, 2013
Rated 5 out of 5 by Skidud313 Everything is great except for the fees
This is a spectacular property. For not being in Beaver Creek proper, the resort feel that the design creates is fantastic. Rooms are laid out perfectly, very nice fixtures and amenities. But with the resort fee and very expensive parking (even at off-peak times), the fees add up quickly.
August 24, 2012