Rated 3 out of 5 by AntzGB Great location but fails to reach potential
This Westin property has the potential to be a fantastic resort, but the "hit & miss" service levels and sparse SPG recognition leave you with an under-whelming experience. The highlight in terms of service is the "Service Express" team, who could be relied upon to fix the mess left by the front desk. I had several front desk issues, and almost everytime they were not followed through properly. The rooms are lovely, but 4 times I needed to call to get my toilet unblocked properly. Early ski season shuttles & services are spartan, it seems that if you arrive before December 16th, you are out of luck. The hotel needs to "handle" this situation and provide services..... Overall, needs improvement in several different areas.
December 14, 2012
Rated 4 out of 5 by Garybsingapore Beautiful location beware reduced services in early season..
This was our second year early season stay at Westin Riverfront. This is a lovely location with very nice large well equipped rooms. Hawever you need to be clear that some services are lacking in early season. One eample is the Diner Shuttle from the Westin to Beaver Creek; it does not start until 16 Dec so if you want to get to BC Village for dinner you will have to take a sometimes very cold 10 minute walk to and from the Elk parking lot to get to the bus to BC Village. The hotel staff are very quick to point out that it is not their fault because Avon/BC control the bus schedule. Well, in my experience, a service oriented GM would make special arrangements to cover this shortfall creatively. While staff were generally very helpfull and friendly; the front desk needs some serious fixing. Virtually every thing they said they would take care of had to be redone or fixed by the Service Express staff (who by the way are outstanding). If you are a platinum member plan to be dissappointed as there is very little recognition of your status and what you get will most likely have to be fought for.... No Club Lounge, no welcome drinks and less..
December 12, 2012
Rated 5 out of 5 by PrincessK8 AWESOME!
This was the MOST comfortable Westin we have ever stayed in. The sleep we got was phenomenal. The food was unique and delicious. The staff was extremely helpful, especially Julia at the Concierge desk. We don't ski, but we will definitely be back to visit this great property in a superb location for a ski vacation.
December 9, 2012
Rated 5 out of 5 by Frostyone Great Hotel
Staff will go out of there way to help you!
November 30, 2012
Rated 5 out of 5 by jackal00 This hotel has an excellent spa
The good part of the hotel is the pool and the spa are among the best in this area. Also the view is incredible.
November 29, 2012
Rated 5 out of 5 by EES1980 Amazing property!
Everything was exceptional!! The staff was amazing- attentive, warm and welcoming. Room was beautiful, spacious and very comfortable! Really could not have had a better experience! A 10+ on a scale of 1 to 10!
Also, Betsy at the front desk was superb! As well as Tony and Mike in valet and Ryan in SE! Best staff all around!
November 10, 2012
Rated 5 out of 5 by mrobnett Perfect Stay
The staff was extremely curtious and friendly. We were treated very special. The hotel is beautiful and the room was quite comfortable and cozy with a beautiful view. The stay was perfect for me and my wife.
October 31, 2012
Rated 3 out of 5 by flyguy68 Love it except....
This hotel is a getaway from Denver my wife and I come to. This is probably our 10 visit in the last 2-3 years. I was disappointed this trip and think the management needs to tune things up a bit. First off, there is no self parking so your gonna pay $25 a night, even in slow season. We checked in and I asked for the upgrade due to my SPG status. The front desk said they upgraded my room to a high floor with a view. The view was of the front (valley). For a hotel that was pretty empty due to off season I felt being an SPG member with status did me no favors here. At minimum I should of had a mountain view. Most of the TV channels didn't work. We were headed to Vail for the day and advised the front desk. I left my "do not disturb" sign out and told her that, knowing the policy if it is up the staff won't enter. I said it was okay. We returned and there was a note stating we were unable to enter due to the "DND" sign on the door. (Bad communication).
Next, we were downstairs and one of the staff said the hot tubs closed at 11. After dinner and drinks we changed and headed down to the hot tubs to find doors locked and blocked by fitness equipment. It closed at 10. Not a huge deal but uninformed staff. Now some things that made me a bit angry having second thoughts about staying here. My wife and I were at the bar for happy hour and tried quite a few appetizers since they were 35% off (slow season) I was not impressed with the food. (Flat bread pizzas tasted bland, etc). When we got our bill gratuity was already added. ( There were two of us). I usually tip well so let that one go. The bartender told us about it when he brought the check. When we went for brunch (2 for 1 but overpriced for what you get) the food was really good. We got the bill and there was 18% gratuity built in. I NEVER give 18% for a meal I serve myself and they just fill my water glass. I asked about it and said that was their policy. The server was really good and took care of us the night before so I let it go. If it wasn't her I would have made an issue of it so beware.
Now we called in a week before to set up spa appointments. I told them there were 4 of us and we wanted to have pedicures at the same time. They said we could go an hour apart each with two of us could going at 11am and 12 pm then the others at 3 pm and 4 pm. That kinda ruins our day since our friends were with us and we would have been spread all over the place for the day. I asked if a different day would matter and the lady said no, we only have one person working that. I was a bit surprised since it is a full service salon. We wanted to go to dinner at a restaurant and asked if the courtesy car could take us over there.. The front desk said she can call a cab or take the bus and they didn't have a courtesy car. There was a big luxury SUV parked right out front with the name Westin on the door. I guess that was supposed to run errands for them. We ended up taking the bus. It was nice out so the walk to the bus stop wasn't bad (15 min) and the walk from the stop to the restaurant was about the same. I have been a SPG member for a long time with over a quarter million points. I love the hotel but was not impressed one bit this go around.
October 30, 2012
Rated 5 out of 5 by Riley84 Incredible hotel & staff!
This hotel is awesome, the staff incredible! I stayed here in early Oct & was shocked about being able to swim outside. The pool & hot tubs are wonderful! The workout room is to die for! If your looking for a relaxing time in Colorado this place rocks!
October 23, 2012
Rated 1 out of 5 by NH04 Not Happy
I reserved my room with one person who quoted me a rate, made a down payment that is required, and then after check out got a bill for over double what my downpayment was. No one would explain it to me and I was told the charges are explained in an email confirmation, which, by the way they are not.
October 17, 2012
Rated 5 out of 5 by Leep54 All needs fullfilled
Great hotel property meticulously maintained with excellent staff.
October 15, 2012
Rated 4 out of 5 by AnnFM Outstanding location
The view from our balcony was stupendous.
The colors of autumn on the mountain were delightful. Our room was VERY comfortable and well designed. The staff was pleasant and attentive.
My disappointment came when I made the mistake of leaving a few items in a drawer when I checked out. My scarf, shawl, shell and bag of pantyhose could not be found (despite the fact that no one had stayed in the room prior to my call asking if the items had been found! ) I was truly surprised to have this happen in such an upscale establishment. It was my error but I was certainly hoping to recover my items.
October 10, 2012
Rated 5 out of 5 by Thumper Great Hotel and Resort
Stayed for 3 nights for a wedding. Got a one bedroom suite, phenomenal room. Has everything you'll need. You'll pay a significant amount above your room rate in mandatory resort fees, valet parking fees, etc.
Got recognition as a Gold Member, still not sure what the benefits for Platinum are, I asked, but they never got back to me. Cima Restaurant is Modern cuisine with a latin twist, you get a discount in the offseason. You can get to the mountain walking, shuttle or take the gondola.
Negatives- the gas fireplaces are nice, but they make banging noises quite often. Had a strong sulfure smell the first twenty four hours, but it went away after that. Spa gets booked up quickly, you may want to make a reservation before you get there. The air is very dry up in the mountains, but there IS a humidifier in the rooms. We didn't find ours till the last day.
Summary: Great resort hotel, and probably the best value for a resort in the area. Staff are great, very helpful. Very nice restaurant.
October 10, 2012
Rated 5 out of 5 by Terry21 Great Place to stsy
This is top notch place to stay. The facility was great and the staff was so helpful. I would fully recommend staying here.
September 30, 2012
Rated 5 out of 5 by Jack56 This hotel has breathtaking views
Great location and terrific amenities, this Westin is one of the best in the brand's inventory.
September 29, 2012
Rated 5 out of 5 by REF28 Great Stay
We had a great stay. The room was spacious and perfect. The view of the mountains with the fall leaves in all their splendor was spectacular. The staff was always helpful and smiling. My spa appointments were special because the massage therapists actually listened to what I needed instead of cookie cutter massages.
We ate at the restaurant half of the nights we were there because the food was excellent.
I am coming back. Can't wait.
September 27, 2012
Rated 5 out of 5 by sue47 Beautiful Resort
This resort has everything you could possibly want. This is a beautiful location at the bottom of the Beaver Creek. If you are an outdoor enthusiast you can keep busy from dawn to dusk. The Athletic Club is top notch. The pilates and yoga classes are awesome. The pool and 3 infinity spas are top notch. The Cima restaurant is o.k. The rooms are very nice and have kitchenettes. The bathrooms are very large. The fan blowing over the sofa can be annoying. A top notch resort.
September 16, 2012
Rated 5 out of 5 by car222 Great getaway
I've been both during winter and spring. This resort is great anytime of the year. It is somewhat removed from other resort towns but is pretty self sufficient resort. It has a great pool area, workout area, spa and restaurant. A small shopping center is close by and if you need to want, other resorts are fairly close by by car.
September 10, 2012
Rated 5 out of 5 by mark2den This hotel is amazing
Everything about this hotel is superb. The staff is consistently friendly and helpful. Our room was very comfortable and extremely clean. even when a minor complication arose the Guest service Manager Lucas did an amazing job of taking care of us. I would definitely recommend this hotel as one of the best I have ever stayed at.
September 10, 2012
Rated 5 out of 5 by Aidan Great hotel
This Westin is the best of everything....food,staff, and a wonderful room!
September 7, 2012
Rated 2 out of 5 by Phone10 Lost and found needs to be revised
Unfortunately, no one ever plans on leaving something behind when staying at a resort but it happens from time to time. And this time it happened to me and it was a nightmare trying to talk to the right person, I must have told a dozen people over and over again, the room number, the date, and item I left behind. And in the end, I never got it back. When I first realized I had left an item behind...my first thought was, " this is a quality place and it should not be an issue to get it returned". Not the case, their procedure is," well if it gets logged in the book, than maybe you'll get it back but more often it will never get logged into the book so oh well....sucks to be you!!
September 5, 2012
Rated 3 out of 5 by JR09 not much to do
maybe it was because it was the summer and not winter but this hotel really did not meet my expectations. There is really nothing around it to do, the pool is nice but with the wind that comes around the building it is very cold when you get out. Our room was okay nothing spectacular, however one of the toilets in the room never worked from the moment we walked into the room it was clogged and you need to call someone to unclog it eaach time. There were 6 of us in this unit and with one toilet made it very troublesome.
September 5, 2012
Rated 5 out of 5 by GFM2012 Westin Avon
Great location, stuff is very helpful
September 3, 2012
Rated 3 out of 5 by kcjc August visit
Overall it was ok, we have stayed here before and I guess expected the same great service. We had issues with someone smoking a few rooms down so our room smelled of smoke and we had issues with our tv working and then not working. We told the gentleman that delivered our luggage and he said he would get it taken care of but no one ever showed. My husband also phoned the issue in but no one ever came after we were told they would.
September 1, 2012
Rated 2 out of 5 by Ken5920 Hotel has ideal location
Stayed here many times unforetunately have noticed a decline in service and maintenance of the rooms. Being so busy the rooms/suites are starting to show wear and tear, the phones in kitchen of suites never work, blinds and curtains didn't work last stay. The market is very disappointing, sold mildewed strawnerries when tried to replace them the rest were all old and stale and service/selection, open in mornings late, is below par for this type of hotel. Bell desk is very good, helpful and friendly.
Generally the staff and hotel give the impression that they need a vacation, lack enthusiasm and the quality that used to make this hotel outshine its competition has declined to average and now it doesn't outshine its competition as it did.
August 31, 2012
Rated 5 out of 5 by sunnyd Great stay especially as a dog owner
We had a fantastic and easy stay. The only hiccup is that when we checked in we did not get a welcome packet which tells you of the weeks' activities. It would have been helpful if we had known of activities upon check in, and not check out. The other hiccup is that they did not have us reserved for a dog room, which was half the reason we were staying there. It all worked out in the end, but just be forewarned to ask for the welcome packet. i would definitely stay here again...
August 27, 2012
Rated 5 out of 5 by SusieQ123 This hotel is amazing!
We absolutely loved this hotel. We stayed in a one bedroom suite and the rooms were amazing - 800 ft. of space, great decor and all the amenities you would want away from home. I would definitely stay here again and recommend this hotel to anyone. We will be back.
August 27, 2012
Rated 4 out of 5 by Kristen33 Great room, bar, spa - cold shower
This facility was beautiful and the rooms were well appointed. However, I did have to suffer through a cold shower due to issues with the boiler. I mentioned it to the front desk staff, who apologized, but there was no offer of recompense. Not the best way to start the day.
August 26, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 A striving heavenly Resort
Just returned from this Westin. Our second stay. We enjoyed the overall experience.
We were happy with the upgrade to a one bedroom suite. Spacious and elegant. The location is great, the views are beautiful, the fitness center is outstanding.
Service is generally good. Some people exceed expectations, other are lacking.
The pool area: the 3 infinity spas are awesome. The pool is ok, but it is not kids friendly.
The food options at the property are quite limited. Cima has good food. The breakfast offerrings are lacking. Needs improvement in this regard.
However, the area offers many eating venues.
This hotel is a great Westin that is striving to be heavenly.
August 26, 2012
Rated 5 out of 5 by Skidud313 Everything is great except for the fees
This is a spectacular property. For not being in Beaver Creek proper, the resort feel that the design creates is fantastic. Rooms are laid out perfectly, very nice fixtures and amenities. But with the resort fee and very expensive parking (even at off-peak times), the fees add up quickly.
August 24, 2012