Rated 1 out of 5 by bmcclenning Facility Dated. Loud Pipes Banging in the Night Prohibited Sleeping..
My fiance and I just got home from a 4 night stay at the Westin in Aruba. What a disaster. We normally go out of our way to stay at a Starwood property. Not again. On the first night there, we went to bed and immediately noticed a very loud BOOM coming from the pipes (or AC units?) every 10-15minutes. It sounded as if someone was banging a pipe with a hammer. VERY LOUD. It kept us up the first night until 1am.. when we put our headphones in. The very next day we told the front desk about the noise, but they said they weren't sure what they could do for us. I asked if we could change rooms. They agreed, although it took 3 separate trips to the front desk before we got keys to the new room. We then packed up our stuff and moved it ourselves. Not a big deal.. we can handle one bad night... but unfortunately the loud banging noise was also happening in our new room! The noise started to happen on the second night we were in the new room. Out of the 3 nights there, we could not sleep for 3 of them. We were never offered anything for our inconvenience.
Unfortunately, Starwoods will be losing a loyal customer. Do not stay here!
December 19, 2013
Rated 5 out of 5 A 4-Star Property with a 5-Star Service
The Westin Resort & Casino, Aruba is a clean, modern but lacks the glitzy decor found in other Aruban resorts, beachside resort with prompt service, above average restaurants, a clean pool, and truly "Heavenly" beds. The Westin's proximity to various attractions, local restaurants & shoppes deserves recognition.
Issues with service at some of their restaurants was immediately dealt with by Management.
Special consideration to the following staff: Virginia (wait staff) and Ruel (chef) from the Terrace, Cornell (wait staff) from the pool bar, Raul (wait staff) from the Baci, and William & Erol (wait staff) from Pago Pago, Eric from the lobby, Rudy (Supervisor) & Rene (wait staff) from the Azull, Romeo (Luggage Attendant Supervisor). These people have gone above and beyond to provide my family and I, excellent service throughout our stay. Please take care of them as they are your greatest assets.
It is highly recommended and we will definitely be back again.
May 30, 2013
Rated 5 out of 5 by Slug Staff Are Great
We found most staff really cared about us and trying their best to ensure our expectations - especially Front Office and Housekeeping. I can't possibly understand how someone can say rooms are musty and soggy .. they were clearly at a different hotel than we were or perhaps in a different section. Our accommodations exceeded our expectations.
November 26, 2013
Rated 5 out of 5 by MrsKB Going back for the THIRD time!
This will be our 6th trip to Aruba. My husband and I are on our way back to the Aruba Westin Resort for our third stay. Needless to say, we have been very pleased with the accomodations and positive staff interactions. The staff are very nice, helpful, and friendly. The last time we arrived there, we were even greeted with a "welcome back!" We also met with the General Manager, Mr. Roy because we had a couple of issues that arose, and he took excellent care of us - which is why we are returning to them for a third stay. 5 more days until we arrive in Aruba...we are SO EXCITED! We will let you know how it went, upon our return...
November 25, 2012
Rated 5 out of 5 by Nprvl Another return visit to Westin Aruba
Our most recent stay was 9 - 15 March. We keep on returning to the Westin because we love the location, the view, the amenities, and the Westin service we are accustomed to as Starwood Platinum members. Rooms are comfortable, spacious, and very clean. Westin still pampers us with little touches like evening turn down service. And of course we look forward to sleeping in the Westin heavenly bed! Plenty of pool and ocean side palapa's to lounge under all day. Tons of international guests pretty much guarantee we will make a friend or two from somewhere new every visit. And the hotel location is about a 5 minute walk from the heart of the action in Palm Beach.
The building is not brand new, though it is very clean and very well maintained inside and out. Every return trip we notice improvements and upgrades.
Was our stay perfect? Pretty much! We did have one unfortunate, minor problem and what was important to us was not so much the problem, rather how staff handled it... and the staff bent over backwards even late on a Sunday to correct it for us immediately!
April 6, 2013
Rated 5 out of 5 by ellen THE CUSTOMER SERVICE SKILLS FAR FAR EXCEEDED EXPECTIONS
This hotel is incredible.
Everyone has far exceeded a 5 star expectation.
My room, all the services are fantastic?
I want to share an experience I had - so you will see what kind of property this is. One day my daughter and I went down to the beach. I had forgot something so I went back into my room. I went to the safe to retrieve something and I could not get the safe open. I was going to call and see what happened. I noticed the message light on the phone. The message left was that when the maid came to clean my room she fouund the safe open. Apparently it is hotel policy that the maid checks the safe first. If it is locked she can proceed to clean the room. If the safe is open she has to call security - who thens comes up and secures it . Only after security locks the safe - then she can clean. What an amazing policy. To stay at this resort knowing their security policy - I expect to tell all my acquaintances -
Besides all the fantastic accomodations and safety procedures - hands down - there is no better choice in Aruba than the Westin Aruba.
The best part of this I have one more day at this "FANTASTIC" property!
May 20, 2013
Rated 5 out of 5 by Patrick99 Amazing hotel on one happy island!
This was my first trip to Aruba. The staff was wonderful, the hotel was great, and I will return!
We checked in just after 4pm. Check-in did take a long time comparable to other Westin properties, but I quickly learned that things go on a very different pace in Aruba (as in the rest of the Caribbean as well). I recieved a platinum upgrade to an oceanfront suite on a very high floor. I had requested a mini-fridge in advance, and it was there. It was an amazing room (although the pullout sofa was not very comfortable).
I did find the drinks in the bars to be expensive, especially for the size of the drinks, but that is not uncommon in resorts. It also found the beach to be somewhat crowded (even in what is considered to be the low season) so I can imagine reserving chairs in advance in the higher seasons would be required.
Internet was VERY slow and unreliable. I was on vacation, but I needed to send in some video files for an event back home. Unfortunatly, even though I paid for the higher speeds, I was unable to do it. The service was slow and spoty. I was rarely able to get a connection in my room.
The valet parking is not really necessary as there was plenty of parking in the parking lot I saw, and I waited as long as 30 minutes for my car to be retrieved at times. At one time, I waited 20 minutes for the valet to come out to park my car, which caused some issues with others trying to get into and passed the front doors. There were some very upset taxi drivers.
The casino was great! Staff was fun and friendly, and Didi remembered my drinks for my entire stay, so as soon as I sat down at a table, she saw me and brought over my regular drink. That is service!
Upon checkout, I was emailed my final bill so I realized I was charged for internet, even though I should not have. When I stopped at the desk to check-out, it was quickly taken care of. I had comps from the Casino, but the desk agent the night before was not at her post in the Casino so I was unable to get my comp credit for checkout. The manager on duty at the front desk took my casino card, and promised to have it applied when the casino oppened and would apply it. He did, as when I got home I found an email with an updated bill with a $40 credit. That is what I call service.
Despite a few minor issues, it was an amazing location and the staff certainly made up for it and made every attempt to solve issues. I cannot wait to come back!
November 6, 2012
Rated 5 out of 5 by Pa50 Wonderful holiday
Our stay in Aruba was enhanced because we stayed at the Westin. The tone was set when we arrived and were greeted by Tony who put a smile on our face. Then off to the front desk where Dany took care of us and some of the particular request we had for our son who was getting engaged. Being platinum we were upgraded to a suite (the presidential suite ) Usually we are not fans of hotel food but this hotel's restaurants are excellent as is the service. The beach is well kept and lovely.
September 17, 2013