Rated 3.8 out of 5 by 164
Rated 4 out of 5 by Minyan Service level is not quite consistent
Some hotel stuff are warm and nice, but not all of them.
December 18, 2013
Rated 4 out of 5 by YunBacsa I am treated my soul when I stay This hotel.
I am treated my soul when I stay The Westin Chaoyang.
That's why I often visit This hotel even though I have lived in Beijing.
I am healing in Heavenly bed. and seeing nice city view, using fantastic facilities, especially pool. I love mood of swimming place.
FYI, This hotel is very easy to reach everywhere in Beijing and all hot spot is near there.
December 16, 2013
Rated 3 out of 5 by Daphne1975 need trainging your hotel staff.
your hotel have very very good location but unfortunetly almost all your staff need to be retrainging as a Westin staff.
December 16, 2013
Rated 4 out of 5 by Aloyalcustomer Excellent Business Hotel
Excellent location with Fantastic view and very comfortable room. Keep up the great genuine service. leo
December 11, 2013
Rated 5 out of 5 by Joe222 Club Lounge
Great service and very helpful in assisting with travel needs. They went above and beyond.
December 9, 2013
Rated 3 out of 5 by efficientserviceiswanted Counter service is bad
I've stayed in Westin Chaoyang just because it's next to my office building in Beijing. The check in and check out services are unsatisfactory. The staff is not well trained and there's no one to manage the line. 9 out of 10 times I would have experienced someone cutting in the line and do the check in/check out ahead of me. No one is taking care of that at all.
Another time on July 25, 2013, I paid for my colleague's room as well. I asked the staff to print me her room statement because simply the "fund transfer" in my bill may not be clear enough to our finance department. That gentleman showed me "impatient" face and didn't say "thank you" after he passed me the sheet.
And one more time, I'm asked to submit the form 5 times because the nickname cannot be duplicated but there's no tip or suggestion to customers what name is actually available. The review system itself is complex and not welcoming feedback!
December 5, 2013
Rated 4 out of 5 by LH13 Problems in Room 2720
In generell this is a really great Hotel. Probably one of the best Hotels in China.
But this time I had a problem with this specific room. The sealing of the window was somehow damaged and therefore it was noisy all night. I couldn't really sleep well!
December 4, 2013
Rated 5 out of 5 by Paolo2098 Super Westin among global network
Superb Hotel. Great facilities (Gym, Spa), superb Restaurants on site. Staff is superb at making one's stay most enjoyable; friendly, attentive and professional. Stay at Starwoods globally; this is one of the best anywhere. Will come back soon.
December 1, 2013