Rated 2 out of 5 by RRTT Incompetent
Less than perfect. Perhaps the worst SPG hotel experience I have ever had. Wrong rooms assigned at check-in, despite the fact that I had confirmed two double beds in two rooms ahead of time. One room did not even have a shower. Sloppy work and forced to change rooms on the second day.
Also, service express should NOT call at 9:45 PM (yes, at night) to inquire what time we were checking out the next day. As a gold SPG member, I expect a lot better service than this.
June 3, 2013
Rated 4 out of 5 by Anonymous Some Problems encountered
The room was pleasant, with only some problems encountered over the stay, for instance no turn down service and no complimentary food or otherwise.
June 4, 2013
Rated 5 out of 5 by hohoho3 Wonderful!
Wonderful stays on the heart of Beijing!
May 28, 2013
Rated 4 out of 5 by Zdmjack 地段好硬件好对白金会员不厚道
May 19, 2013
Rated 2 out of 5 by tony service sucks
it took two times to fix a room card, and it took 5-10 mins for checkin even if there were2-3 staff standing behind the computer, and in the gym it feels like no aircon at all, and very bad air inside.
May 24, 2013
Rated 5 out of 5 by Vic20 Weston Beijing Cheoyang exceed my expectations - AGAIN!
Once again, the Westin makes me feel completely at home. They bend over backwards to meet my expectations - can't thank you enough!
May 9, 2013
Rated 3 out of 5 by Rich002 hard to benefit platinum upgrades
the hotel is relatively new nearby convenient location. hard to get spg platinum suite upgrades as always.
there is no club in the premises. kind of boring.. drinking french primium wine in the lounge or room. you order few thousand $ wines, spg points never gets recorded unless u call them and wait few weeks.
but hotel is new.. little noisy.. bad air in beijing next to the main road
May 4, 2013
Rated 3 out of 5 by Patrick99 OK hotel, but staff was very unhelpful
I stayed here for 3 nights, and was moved to this hotel as another was overbooked. I was pleased with the decor and the lobby, but check-in took forever, and despite giving them my SPG platinum number 3 times, they never gave me any benefits, upgrade, ammenity, points, free internet, etc. It took me 20 minutes to get this figured out at check-out and I was promised points, but they never showed up. I had to talk to corporate after my stay for them to have the hotel do something.
The breakfast was amazing, and one of the best I have seen in any hotel anywhere in the world. If they could get the staff trained and learn how to deal with SPG platinum guests, I would stay here just for the breakfast.
Although, due to the issues with the staff, check-in, check-out, and how they treated me as a platinum guest, I doubt I will be coming back to this hotel when I return to Beijing later this year.
May 2, 2013