Rated 4 out of 5 by oriss Needs improvement
Overall the room was sizeable and comfortable but the pillows were too soft and I got a bit of backache sleeping on the bed. The bedsheets and the covers were so firmly tucked in that it was very difficult to full them and cover myself. The air-conditioning is difficult to control – it is unresponsive and difficult to operate. I was very upset that I was told that satay that accompanied my nasi goreng dish was chicken but instead they sent me beef. Beef is forbidden in religion. I asked them several times and they confirmed it was chicken. This may sound trivial but big problems do arise from trivial matters sometimes. The bathroom is nice and I like the fact the toilet and the bath areas are separate. They have a good selection of movie and news channels.
July 5, 2014
Rated 3 out of 5 by jrhjwh111 noticeable decline of quality
I stayed one night at Westin Chaoyang this week before flying home for its closer location to airport. I felt that the over-all quality I used to enjoy wasn't there anymore.
The lobby was over crowded, front desk un-intentive. The room was visibly worn out. Rust spots were seen on metal surfaces.
I highly doubt I will return to this place.
July 5, 2014
Rated 4 out of 5 by Longing4Asia Beijing Westin
Very nice hotel. Staff was excellent. I met the GM, accidentally, when I had a concern about flooding that I may have created. Anyways, he had the shower resealed and no more issues other than what is normal seepage under the shower door. A/C controls were changed the second day. It didn't function properly. But, one call to Service Express and they sent a tech to fix it. Only had breakfast once in the Exec Lounge. Staff was very attentive. Check-in at the front desk and check-out at the Exec Lounge was very smooth and handled very efficently.
June 29, 2014
Rated 5 out of 5 by BBTravelBB Outstanding experience
The Westin Beijing Chaoyang has left an everlasting impression. Amazing facilities well taken care of, a very comfortable stay, and flawless service. I would definitely return.
June 30, 2014
Rated 5 out of 5 by Anura Great hotel great location
This hotel is clean and room is comfortable. Further more conveniently located. The subway is not even 5 mins walk from the hotel. Closer to bar street and restaurants. Staff is efficient and speaks English. Highly recommended.
June 29, 2014
Rated 4 out of 5 by DavidP25 Good For Business Travel
Good service, diligence in terms of following up on travel arrangements and requests, good dining options with breakfast included were additional positives.
June 23, 2014
Rated 1 out of 5 by AHappyGuest Regret Staying in This Hotel
I regret choosing this hotel to stay!
I am NOT A HAPPY GUEST which is the default nickname of my review here which I coudn't change the nickname
I think the hotel is popular enough so maybe they provide below average service and yet they will still have good business.
I just checked into this hotel about 2 hours ago and i already regret during the check in process. Another regret I have is: I convinced my colleague to come staying here instead of our usual hotel.
During the check in process, the staff had no eye contact with me, busy with his own process (which for some reason, took a long time), ignored what i said (i told him to put the bill of my colleague's room to my bill, but he just ignored it then asked for my colleague's credit card), didn't ask me if i have any question/request (eg: didn't ask me which Platinum amenity i wanted to choose), and most importantly, he was displaying the body language that my colleague and i felt we were not that welcomed here. When i asked which floor is the executive lounge, his responded immediately saying: you can't enjoy the Platinum amenity when booking through another thrid party webpage. I replied saying i booked via offcial Starwood webpage, then only he told me the info i wanted. When signing the check-in paper, i noticed the "free internet" was not ticked for my colleague's room but the room rate i booked included free internet. So i asked the same check in staff again and he told me, no only my room is free because I am Platinum member but my colleague's room will need to pay for internet. I then told him to check again the rates, he didn't even ask me to hold on and just walked into another room, checked and came out and continue his process. Only when i asked what did he find out, then only he told me the internet is free for my colleague too. People always said the hotel check in process tells you about how the hotel is run. So my conclusion of this hotel is: i won't enjoy it. A simple check in process took so long and i feel like i was begging them for a room.
When i was in the room, i realize there is no welcome fruit basket (which is normally a norm for Platinum members, but apparantly not for this hotel) so again i think i am not welcomed to this hotel. But honestly, that is fine. Of course, there is no room upgrade too, which is fine too since this is a short 3 days 2 nights business trip. But I realized the noise from the next room can be heard (there is a door connecting to the next room and the tv volume is just normal i think). Also, the air conditioning is very strong and cold when i turn it to 23C, but when i turned to 24C, there is no air blowing out at all. So now, i am turning to 23C and enduring the cold - so i guess i will suffer the whole night tonight.
In short, I will have to keep apologizing to my colleague tomorrow. Right now, I just can't wait to check out and never come back here again.
June 22, 2014
Rated 5 out of 5 by potti0922 experience
Food is good, But sometims shao-mai is not provided. The facitility is wonderful as well as the service.
June 16, 2014