Rated 4 out of 5 by Zdmjack 地段好硬件好对白金会员不厚道
May 19, 2013
Rated 5 out of 5 by Vic20 Weston Beijing Cheoyang exceed my expectations - AGAIN!
Once again, the Westin makes me feel completely at home. They bend over backwards to meet my expectations - can't thank you enough!
May 9, 2013
Rated 3 out of 5 by Rich002 hard to benefit platinum upgrades
the hotel is relatively new nearby convenient location. hard to get spg platinum suite upgrades as always.
there is no club in the premises. kind of boring.. drinking french primium wine in the lounge or room. you order few thousand $ wines, spg points never gets recorded unless u call them and wait few weeks.
but hotel is new.. little noisy.. bad air in beijing next to the main road
May 4, 2013
Rated 3 out of 5 by Patrick99 OK hotel, but staff was very unhelpful
I stayed here for 3 nights, and was moved to this hotel as another was overbooked. I was pleased with the decor and the lobby, but check-in took forever, and despite giving them my SPG platinum number 3 times, they never gave me any benefits, upgrade, ammenity, points, free internet, etc. It took me 20 minutes to get this figured out at check-out and I was promised points, but they never showed up. I had to talk to corporate after my stay for them to have the hotel do something.
The breakfast was amazing, and one of the best I have seen in any hotel anywhere in the world. If they could get the staff trained and learn how to deal with SPG platinum guests, I would stay here just for the breakfast.
Although, due to the issues with the staff, check-in, check-out, and how they treated me as a platinum guest, I doubt I will be coming back to this hotel when I return to Beijing later this year.
May 2, 2013
Rated 5 out of 5 by aaaa 不错挺好
May 1, 2013
Rated 3 out of 5 by Dr0nc1t This Hotel falls below Expectations of a Westin
Possibly the worst checkin I've ever experienced didn't auger well for another visit to Beijing. Is an extended check-out time possible? Blunt and instant "No"! It took forever and a price couldn't be given for the Exec Lounge access, even after prompting. Staff totally focussed on advantages of breakfast there - not all the other benefits of Exec Lounge access I want. I gave up. And the problem went way beyond language. Other issues: no attempt to explain room functions, no instruction books especially A/C hence I endured at 28 degrees! Nothing is around the desk to tell you the hotel's phone number. The cupboard doors wouldn't stay shut, the electric iron is cheap and shoddy and spat dirty water all over some good shirts. Milk in fridge not replenished. TV didn't work . No news papers to room or at breakfast. And dining room staff fail to wipe tables 100% clean after each sitting. Some good aspects such as jazz bar and for once, an accurate bill (it was complex) and a thorough but slow checkout. good driveway and transfers. Poor value for money.
April 26, 2013
Rated 3 out of 5 by Olivero10 Extremly slow check in-check out
This is my second stay at the hotel, and again I am amazed of the extreme slow check in and check out process. This is not acceptable for me, and one of the reasons I will choose another hotel in Beijing next time. In addition, the price is too high compared to the overall standard.
April 24, 2013
Rated 5 out of 5 by Fanny Great hotel service
Excellent n great service and equipped wz awesome furniture!
April 25, 2013