Rated 5 out of 5 by Sigi69 Inner-city oasis
If you don't need to leave your hotel on hot, humid and hazy summer weekends, Westin Chaoyang is the perfect location. The large swimming pool, the well-equipped fitness center, and last but not least the spacious and welcoming lounge in the 34th floor offer a stay with many choices. Rooms, especially suites, leave nothing to be desired. Thoughtful service staff is omnipresent without being pushy.
July 21, 2014
Rated 2 out of 5 by dissappointed1steve Mr
Degradation in quality over past few months
July 22, 2014
Rated 5 out of 5 by StanleySiu Good location
SPG Recognition is definitely not enough, Did not prepare the Suite Room for me as a Platinum member, have to remind the reception staff to get it done.
Reception staff is quite COOL, no smiling at all
SPG hotel for me is more like a home, but Sheraton Chaoyang make me quite disappointed
July 16, 2014
Rated 4 out of 5 by oriss Needs improvement
Overall the room was sizeable and comfortable but the pillows were too soft and I got a bit of backache sleeping on the bed. The bedsheets and the covers were so firmly tucked in that it was very difficult to full them and cover myself. The air-conditioning is difficult to control – it is unresponsive and difficult to operate. I was very upset that I was told that satay that accompanied my nasi goreng dish was chicken but instead they sent me beef. Beef is forbidden in religion. I asked them several times and they confirmed it was chicken. This may sound trivial but big problems do arise from trivial matters sometimes. The bathroom is nice and I like the fact the toilet and the bath areas are separate. They have a good selection of movie and news channels.
July 5, 2014
Rated 3 out of 5 by jrhjwh111 noticeable decline of quality
I stayed one night at Westin Chaoyang this week before flying home for its closer location to airport. I felt that the over-all quality I used to enjoy wasn't there anymore.
The lobby was over crowded, front desk un-intentive. The room was visibly worn out. Rust spots were seen on metal surfaces.
I highly doubt I will return to this place.
July 5, 2014
Rated 4 out of 5 by Longing4Asia Beijing Westin
Very nice hotel. Staff was excellent. I met the GM, accidentally, when I had a concern about flooding that I may have created. Anyways, he had the shower resealed and no more issues other than what is normal seepage under the shower door. A/C controls were changed the second day. It didn't function properly. But, one call to Service Express and they sent a tech to fix it. Only had breakfast once in the Exec Lounge. Staff was very attentive. Check-in at the front desk and check-out at the Exec Lounge was very smooth and handled very efficently.
June 29, 2014
Rated 5 out of 5 by BBTravelBB Outstanding experience
The Westin Beijing Chaoyang has left an everlasting impression. Amazing facilities well taken care of, a very comfortable stay, and flawless service. I would definitely return.
June 30, 2014
Rated 5 out of 5 by Anura Great hotel great location
This hotel is clean and room is comfortable. Further more conveniently located. The subway is not even 5 mins walk from the hotel. Closer to bar street and restaurants. Staff is efficient and speaks English. Highly recommended.
June 29, 2014