Rated 3.7 out of 5 by 116
reviewers.
Rated 4 out of 5 by Zdmjack 地段好硬件好对白金会员不厚道
最近一次周末，商务兼休闲，从上海来北京会晤朋友，打了一场高尔夫，在金茂北京威斯汀订了两个房间，住了两晚。
酒店地理位置确实不错，机场过来也很方便，雄踞燕莎商圈，酒店紧挨着一家奢侈品商店，家属们来购物很方便。
平心而论酒店在硬件上是无可挑剔的，最新几年开的酒店，房间大，宽敞明亮，卫浴间也很奢华。前台与礼宾部服务都很好，对客人非常热情。
四楼的中国元素餐厅，中午的点心可口美味，就是上餐速度较慢。二楼自助餐每次去吃早饭都追着要付账签单，不知道是前台搞错还是餐厅搞错。第一次客气回答他们我是白金会员早餐是免单的，第二次就回答道，拿账单来我签单，然后找你们总总经理报销。开业五年的酒店对喜达屋规则如此不专业，还是没有培训好？但我在前天遇到一位法国与德国双重国籍的帅哥培训经理，与他聊得很愉快，发现他也很专业，但到了员工这里怎么就变样了？
酒店应该生意很好，但对忠诚喜达屋的白金会员不厚道。CI前就看到账户里酒店给升级了转角房，这可仅仅是金会员的待遇，心想可能酒店入住满了，无法升级更高级别房间，CI时与接待小姐也提示了一下，回答是没房可升级。但再查看喜达屋官网，明明有套房和行政房，打电话询问喜达屋预订中心，也回答有行政房与套房，但酒店就是不给白金会员升级，这比较过分。我是一位财经评论人，在SPG官网上也经常评论酒店的各项服务，还被喜达屋排名TOP25评论人，喜欢客观地评论酒店优缺点。
国内著名的飞客网站上对金茂北京威斯汀评论与我相同，经常不给白金会员好的待遇。
金茂北京威斯汀大饭店既然作为喜达屋旗下的酒店，就应该不折不扣执行喜达屋的礼遇，不能因为生意好，就傲慢起来。长此以往必将失去一大批客户。尽管这样我以后还会来体验还会来入住，还会一如既往的客观评论。
May 19, 2013
Rated 5 out of 5 by Vic20 Weston Beijing Cheoyang exceed my expectations - AGAIN!
Once again, the Westin makes me feel completely at home. They bend over backwards to meet my expectations - can't thank you enough!
May 9, 2013
Rated 3 out of 5 by Rich002 hard to benefit platinum upgrades
the hotel is relatively new nearby convenient location. hard to get spg platinum suite upgrades as always.
there is no club in the premises. kind of boring.. drinking french primium wine in the lounge or room. you order few thousand $ wines, spg points never gets recorded unless u call them and wait few weeks.
but hotel is new.. little noisy.. bad air in beijing next to the main road
May 4, 2013
Rated 3 out of 5 by Patrick99 OK hotel, but staff was very unhelpful
I stayed here for 3 nights, and was moved to this hotel as another was overbooked. I was pleased with the decor and the lobby, but check-in took forever, and despite giving them my SPG platinum number 3 times, they never gave me any benefits, upgrade, ammenity, points, free internet, etc. It took me 20 minutes to get this figured out at check-out and I was promised points, but they never showed up. I had to talk to corporate after my stay for them to have the hotel do something.
The breakfast was amazing, and one of the best I have seen in any hotel anywhere in the world. If they could get the staff trained and learn how to deal with SPG platinum guests, I would stay here just for the breakfast.
Although, due to the issues with the staff, check-in, check-out, and how they treated me as a platinum guest, I doubt I will be coming back to this hotel when I return to Beijing later this year.
May 2, 2013
Rated 5 out of 5 by aaaa 不错挺好
威斯汀里算很好的了，相比其他城市额来说。北京的不错
May 1, 2013
Rated 3 out of 5 by Dr0nc1t This Hotel falls below Expectations of a Westin
Possibly the worst checkin I've ever experienced didn't auger well for another visit to Beijing. Is an extended check-out time possible? Blunt and instant "No"! It took forever and a price couldn't be given for the Exec Lounge access, even after prompting. Staff totally focussed on advantages of breakfast there - not all the other benefits of Exec Lounge access I want. I gave up. And the problem went way beyond language. Other issues: no attempt to explain room functions, no instruction books especially A/C hence I endured at 28 degrees! Nothing is around the desk to tell you the hotel's phone number. The cupboard doors wouldn't stay shut, the electric iron is cheap and shoddy and spat dirty water all over some good shirts. Milk in fridge not replenished. TV didn't work . No news papers to room or at breakfast. And dining room staff fail to wipe tables 100% clean after each sitting. Some good aspects such as jazz bar and for once, an accurate bill (it was complex) and a thorough but slow checkout. good driveway and transfers. Poor value for money.
April 26, 2013
Rated 3 out of 5 by Olivero10 Extremly slow check in-check out
This is my second stay at the hotel, and again I am amazed of the extreme slow check in and check out process. This is not acceptable for me, and one of the reasons I will choose another hotel in Beijing next time. In addition, the price is too high compared to the overall standard.
April 24, 2013
Rated 5 out of 5 by Fanny Great hotel service
Excellent n great service and equipped wz awesome furniture!
April 25, 2013