Rated 5 out of 5 by Khophe Great hotel in Beijing
One of the best hotels I ever visited. Amazing rooms, fantastic staff, excellent breakfast, big gym, fast Internet (as much as it can be behind Great Firewall of China). This is definitely my new go-to location in Beijing.
Check-in/out & concierge:
Fast and efficient check-in. Platinum status acknowledged and I was given a great upgrade and access to the Executive Lounge.
Large, well equipped and maintained room, with great view, featuring large king-bed and an absolutely amazing bathroom. Everything looked brand new and sleep quality was top notch.
Huge selection of Asian and European food. Staff is super-efficient, cook to order as well. Food is fresh, well stocked and rapidly replaced. It is easy one of the best breakfast experiences in the SPG world.
Very professional and courteous staff. Good English skills, eager to help. All in all, great experience.
Amazing gym, great set of equipment, fresh. Don’t miss it.
March 6, 2015
Rated 2 out of 5 by sadcat improvement in communications
some areas i think the hotel can improve in:
1. offering some chairs at the lobby, a feature available in most hotels, especially when i need to wait for a friend who is late
2. the hotel offered exercise attire rental which i called to book - only to be told 30 min later that the attire wasnt available. It would be better if they have told me 5min later that they are trying to locate the attire, to manage my expectations.
3. I would say the gym facilities in this hotel seems great. But i couldnt enjoy it due to #2.
January 20, 2015
Rated 5 out of 5 by weifengsky Very enjoy the happy hour service.
I enjoyed the happy hour service in Westin. I want to thank Sally and Cc, very nice girl and very customer oriented service, they can remember my name and they can remember what i like to eat, they can help me to solve problems,they are my good friends. I have strong homely feeling.Thanks a lot.
November 21, 2014
Rated 1 out of 5 by Behc Did not live up to westin name
Upon arrive in the hotel did not even have anyone at the door attending on the cab or luggage. Reach the check in counter did not samply have any label saying the counter. When over to the first counter ask me to go to the 2nd counter upon arrive at the second request me to go to third counter. Question the stuff how many counter i need to go to before can check in stuff very unplease in helpping me check in. Did not even have a free internet service when alot of major brand having free internet in Beijing. When check out, there is no stuff at counter until i look for a bell boy go to office to look for the stuff... JUST BAD SERVICE
October 7, 2014
Rated 2 out of 5 by GuestK General manager Mr. D. N.
I stayed at this hotel because it's close to the airport. During my last stay, I have experienced something I have NEVER thought I would experience in any SPG hotels. I left my room for breakfast downstairs while "DO NOT DISTURB" sign was on. Then I noticed someone came into my room touched my belongings and left big plastic bags. I immediately called for security and demanded to check the video footage. All the explanation I got from the staff and the general manager Mr. D. N. was that they assumed I requested the plastic bag, which I did NOT, but they barged into the room anyways, even while the "DO NOT DISTURB" sign was on.
September 30, 2014
Rated 3 out of 5 by Noels Needs improvement in Customer service
Facilities were lovely but breakfast over 5 days always cold!! Eg bacon , eggs not covered and cold. One chef cooking omelettes for 6 people waiting. Stayed 3 days prior with Viking. Manager at reception didn't apologise when our room keys for 3 couples failed to work after Viking tour needed and we stayed extra days. A lot of confusion re additional nights and had to attend reception 3 times to get it sorted. The outside paths from hotel to metro is a dangerous disgrace and needs rectify straight away!
September 18, 2014
Rated 5 out of 5 by Libras Best hotel at east of BJ
Best location, easy to arrive central, airport
Best service, care about SPG member very much
Best memory, best sleep and best enjoying at executive club lounge
September 12, 2014
Rated 4 out of 5 by navykid Compotoble
When i came to to Beijing on business trip I always choice this hotel. It seems to be like a home.
August 30, 2014