Rated 5 out of 5 by jer77019 great location in beijing
I like this location very much - right near all of the embassies, which has many restaurants and things to do, as well as being very pleasant to walk around...
August 14, 2014
Rated 4 out of 5 by HDH2012 New Ground Parking is Problematic
I stay at this hotel very frequently and have been pretty happy with it in the past. Recently, it puts in a new ground parking and has made it very incovinient to get in and out. Have discussed with the Hotel GM but have not received satisfactory solution yet.
August 2, 2014
Rated 5 out of 5 by Herti allways enjoyable
like allways, you step-in and you feel good. The lobby is so huge and has an international atmosphere
July 28, 2014
Rated 5 out of 5 by Sigi69 Inner-city oasis
If you don't need to leave your hotel on hot, humid and hazy summer weekends, Westin Chaoyang is the perfect location. The large swimming pool, the well-equipped fitness center, and last but not least the spacious and welcoming lounge in the 34th floor offer a stay with many choices. Rooms, especially suites, leave nothing to be desired. Thoughtful service staff is omnipresent without being pushy.
July 21, 2014
Rated 2 out of 5 by dissappointed1steve Mr
Degradation in quality over past few months
July 22, 2014
Rated 2 out of 5 by Bob18 Disappointed
I am a frequent guest to Beijing and stay 30+ night/ year in the area with Starwood. This was my first time at this hotel, and will be my last. The lobby was beautiful, but after that everything else was lacking. Front desk staff didn’t seem to know what SPG was or SPG Status, although I was perilously upgraded with the assistance of my ambassador. Once checked in I wondered around the lobby trying to find the elevators before finally finding them. First room I didn’t even make it in the door, as the smell of cigarette smoke poured out as soon as I opened the door. (Supposedly this was a non-smoking floor)
Second room smelled better, yet very dark and dingy and looked as though it was extremely worn out. Switch plates are a great example; they were black with dirt and worn through.
Lounge was large and only half of it seemed to be open, although I was directed to sit in the unopened part and then travel to the other side for a drink.
Breakfast was typical for any hotel in China, large space, lots of food, but the quality of food was not equal to the size of the space. Large space= poor quality of food.
Staff in spa and pool area did not seem to care if you were there. I took my colleague down to get a spa treatment and although we stood at the desk looking at the spa menu, not one of the 3 staff 5 feet away ever said a word to us. I have to assume they were intimidated to speak English, as it was what we were speaking to each other.
Something I have not experienced in a great deal of time at Starwood is, staff seemed to share the elevators. On one occasion we squeezed to the side to accommodate a cleaning cart, another to accommodate a massage bed, and another to stop at 4 different floors to let staff out.
Suggestions for hotel- update the worn out rooms, have staff use service elevator, train staff to at least acknowledge guests in English (even if that is all they can do), and decide what side of lounge is actually open.
This was my first trip to this hotel, and will be my last, best of luck,
June 2, 2012
Rated 5 out of 5 by StanleySiu Good location
SPG Recognition is definitely not enough, Did not prepare the Suite Room for me as a Platinum member, have to remind the reception staff to get it done.
Reception staff is quite COOL, no smiling at all
SPG hotel for me is more like a home, but Sheraton Chaoyang make me quite disappointed
July 16, 2014
Rated 2 out of 5 by Tony3429 Horrible dining experience
I went to this hotel to dine at its Seasonal Tastes restaurant featuring RMB348/per person +15% buffet. I was appalled at the quality and had to wait more than half an hour for a roast that stayed in the oven. Tofu with Sea Cucumber is filled with tofu whereas sea cucumber was never found. Sea Bass was definitely not Sea Bass. Local Chinese national verified that the tag in Chinese said it was a different fish. No one stood behind the icecream counter and people waited and waited for someone to serve us. This is the worst experience dining at a SPG property anywhere for me.
July 14, 2013