Rated 5 out of 5 by JP1228 Great hotel near SF's shopping district
Great hotel. The staff were nice. The valet were really fast getting the car. Perfect walk to market street and union square to go shopping. The service can be improved if they greeted those guests entering the hotel and or opening doors for them (even though) the revolving doors are preferred. I would recommend anyone to stay at this hotel. Corner room is amazing! Best view of the city.
January 6, 2014
Rated 5 out of 5 by Glenda18 Extras are wonderful
This hotel was great. I only stayed 1 night for a business trip but the "extra's" were a nice touch. I appreciate a hotel who gives free water bottles, coffee machine in the room, shower cap & nail files already provided in the room. The only issue I had was that the bed was a bit hard for me but I think that's a personal choice. The room I stayed in was fairly big so I appreciated that.
November 15, 2013
Rated 4 out of 5 by Pactime Great Staff and location
Upon Check-in, we were moved to a quieter room before we even went upstairs to our assigned room, Very thoughtful.
It was a double , double (rather small) but quiet! Appreciate the front desk!
August 20, 2014
Rated 3 out of 5 by JonnyJmp Pricey for Average
The room was costly, but really left much to be desired even with an upgraded "premium" room. There was rust or mold on the air vents. The AC was VERY loud when it kicked on. For the amount of money we spent I was disappointed. I usually love the Westin brand. Also the bell captain was horribly rude. If he hates his job let him go. If I had more time I would have spoken to the manager.
June 13, 2012
Rated 5 out of 5 by BCMarty Great Value and AWESOME Views
I have to say that the staff at the frontdesk were very professional and geared at making our visit a pleasant one. The room was a bit smaller than I had expected but the view made up for all of that and then some. I had lived in San Francisco for almost 12 years and had never seen sunch a great view from a hotel room before! I would definitely recommend (and stay at) this hotel again.
April 3, 2013
Rated 2 out of 5 by BrianAlex Worst Starwood experience ever
I stayed at the Westin San Francisco on Market/3rd this week and it was the worst Starwood/Westin experience I have ever had. I am a platinum member and have never had a bad review before, so this is a rare but unfortunate situation.
Here is a list of issues I had during my stay.
*I arrived on Sunday at 3pm and my room was not ready. At 5pm the room was finally ready and the front desk person said he would credit me 3000 points for the inconvenience. I am guessing he forgot this as I dont see it on my account.
*Mini bar had no snacks despite an exhaustive list of availabel snacks on the menu,
*A/C was not circulating cool air. I had to put the temp down to 63 to get it cool
*Concierge was supposed to make dinner reservation for me per our conversation and he never called me back nor did he make the reservation as he said he would
*No newspaper delivered to my room
*THE MOST IMPORTANT PROBLEM OF ALL WAS I NEVER GOT MY 4AM WAKE UP CALL ON THE DAY I DEPARTED. (THURSDAY)/. LUCKILY I HAD NO CONFIDENCE THAT I WOULD ACTUALLY GET THE WAKE UP CALL SO I SET MY PHONE ALARM TO WAKE ME UP.
This was the WORST experience and is inexcusable for a loyal Starwood platinum member.
August 28, 2014
Rated 5 out of 5 by EsAre A Solid Choice for Lodging in San Francisco
Your kids may not like it as it has no pool, but just about everything else is solid. Platinum recognition is 100% for me [perhaps 15 stays since rebranding]. Clean, spacious rooms, great views from upper floors. This property knows how to do it. I choose other parking options rather than go with the always costly SF hotel valet rates. Walking distance to about anything in central SF.
July 4, 2012
Rated 2 out of 5 by definitelyNotHappy This room negatively impacted my well being
I was next to the elevators. At first it seemed bearable but over time it drove me nuts and impacted my sleep. It was like being next to a train yard. But I was too busy with my meeting and too entrenched to move.
At checkout the receptionist kindly gave me a refund of one night. She also said that many customers had a problem with that. So, why was I put there in the first place???
December 17, 2013
Rated 4 out of 5 by GTSINC45 GOOD CHOICE IN SFO
Have stayed several times in past, last time was over St Patrick's Day w/e. Understandably, abit of a madhouse due to festivities, but, staff made up for it. Esp Jacob at check in and Carmen at check out provided such great customer service. Hotel is in a great location, with access to BART, MUNI, SAM TRANS, AC TRANSIT, CAL TRAINS to enjoy all SFO and surrounding areas has to offer.
March 26, 2012
Rated 5 out of 5 by TWPup Excellent!
We were well taken care of the moment we stepped out of our cab. Our SPG status was recognized immediately and we were given a corner room without even asking for an upgrade! Our room and view were incredible! This was our third stay and will obviously come back the next time we're in the area! This is a great location, easy walk to public transportation, great food, and shopping!
January 25, 2012
Rated 1 out of 5 by Scott1234 I love Wetins just not this one!
This is a very typical Westin property but the structure is the problem. All the rooms have no sound proofing. You can hear conversations withh all your neighbors including those across the hall. Guest and staff walking talking and cleaning sound like they are in the room with you.. Not the usual comfort expected by a Westin ( Starwood) property. Sleep deprived in San Francisco .
July 15, 2012
Rated 3 out of 5 by Bob75 Quiet Room, great view
Rm 2321 was very quiet, esp in the AM - and had a great full length window view. Downsides: The rug needs spotting; I got the free WiFi in the public area - for a couple of hours - then it wanted to charge me (no thanks); we had left overs and used the
refrigerator overnight - but it wanted to charge us for many items not used (an overkill system - why not leave a little space?)
December 31, 2012
Rated 3 out of 5 by syee005 Decent Hotel in Centrally Located Area
If you want to explore SF or do some shopping, this hotel is very centrally located.
Rooms are clean and standard decor for a Westin.
Check-in staff was friendly but the restaurant staff seemed a bit snooty or rude. Also, with SPG Platinum status, this is the first hotel where you have to pay $5USD extra for hot food at breakfast. Options for the cold food were pretty limited.
March 12, 2013
Rated 4 out of 5 by Buck69 Beautiful facility....odd wifi
The Westin Market is s a beautiful hotel in a perfect location. It has very helpful staff and above average accommodations. It does, however, seem odd to be asked to pay $15/night for wifi service. I don't expect to be "nickel and dimed" at this type of facility. When I stay at $100/night hotels, the wifi is universally free. Why should it be an add on at this type of facility?
October 15, 2012
Rated 3 out of 5 by Jacketfan14 Solid, but could improve
The room and amenities were as expected...but the wait staff at breakfast, all 3 mornings, was Waffle House caliber with out the speed. Not exactly acceptable when you are selling 2 eggs for 25 bucks. Couldn't get water, took forever (and they were not busy), goofed up order, and cooked the omelet to death one day.
Conversely, the bartender was personable, fast and attentive.
August 5, 2013
Rated 5 out of 5 by Fohfoh A well serviced experience
I've often heard great things about the Westin and definitely my expectations were exceeded during my stay even with the high expectations I had going in.
My sole gripe was that certain facilities were not available due to renovations during my stay. I presume this will be ameliorated within the next few months so I don't perceive it will be a big issue for future travelers.
July 16, 2013
Rated 5 out of 5 by JSAS Great location
Within walking distance to local attractions, restaurants and Moscone, this hotel is an excellent choice for tourists and business travelers. Exceptional service especially by Kam Lei who had birthday amenities delivered for my wife. Thank you!
August 5, 2014
Rated 1 out of 5 by veryFrequentTaveller terrble experience
As an SPG platinum level guest and also as a Starwoods Vacation Owner I expected the usual standard of service. Nothing could be further from the truth! From checkin on Friday 12th October things were not up to SPG standards. From not bring able to get to the elevators due to hundreds of young teenage girls waiting for a conference group checkin on Friday to the noise from the same teenager group (even on an SPG Preferred floor) to waiting 20 minutes to actually get to my room on 2 occasions over the weekend. Problems can and do happen but when management do not take responsibility and are rude to you when you respectfully and politely complain about things such as noise and issues with teenagers hijacking the elevators something is seriously wrong! Having stayed in 2 oher SPG hotels in the area in the last week I would advise you to think twice before staying here. I certainly will not be back to this property.
October 14, 2012
Rated 5 out of 5 by PAULNZ Winning hotel downtown San Francisco
I have been staying downtown San Francisco on and off for the past 12 years. My hotel of choice is The Westin San Francisco Market Street. Geraldine on the front desk is awesome. The hotel is modern, impeccably clean with great all round service and well positioned. They are currently upgrading the restaurant/bar area which will no doubt be a wonderful venue when complete.
March 9, 2013
Rated 2 out of 5 by Tahoe2013 I was disappointed
I was really looking forward to staying with you, having heard good things from friends and co-workers. I was very disappointed with the room I had, for the price I was charged. I was surprised that there was a large gap at the bottom of the door to my room. I heard every conversation in the hall, every neighboring door open and close, and every room service tray clinking as it was being removed. Additionally, upon taking advantage of the shower, it smelled strongly of mildew. The second day I was in the room, I returned to find the bath tub filled with three inches of water, after housekeeping had been in the room.
It would also have been nice to have been informed that your restaurant was under construction.
These are things I would not be surprised by at an average hotel, but I was shocked to have experienced them at the Westin. I am very influenced by first impressions, and my impression was very negative.
May 24, 2013
Rated 4 out of 5 by Peter247 Better than Westin Union Square
My Deluxe King (free SPG upgrade from the traditional King that I booked) was HUGE, with a great unobstructed view of YB Gardens/Metreon even from the 9th floor. Location is adjacent to FiDi, Embarcadero, SoMa, Chinatown, and Union Square - it can't be beat. Plus full gym, in-room Starbucks and complimentary fridge! Significant charge for internet was the only major minus.
June 9, 2013
Rated 5 out of 5 by Caryn3 Outstanding Service!
This beautiful hotel boasts a great location, comfort, and cleanliness. But what really sets them apart is the impecable service. They offered us a 4:00 check out, a roll away bed by the window, a higher floor, and fanatastic bell service that also served as a great city tour guide. They even offer fresh ice water and fruit in the lobby after a long day of sight seeing.
August 14, 2012
Rated 5 out of 5 by Bob5553 San Francisco Market Street - Ducca Restaurant
My wife and I had breakfast in the Ducca Restaurant on Thurs., Nov. 3. The service was TERRIBLE. I finally had to go to the hostess desk to ask if someone could wait on us. The waiter brought us BOTH the wrong order. We had to ask for coffee refills 3 times. I would not return to this restaurant. When I pay this much for breakfast, I expect a better level of service.
November 6, 2011
Rated 4 out of 5 by Kel34 Great service and location
Great location just a block from Market Street restaurants and shopping. Very nice staff and service. Recognized SPG Gold membership upon arrival and was upgraded to a Corner King Room. Very quiet room but slightly awkward layout. Bathroom is a bit tight as well. You have to close the door to use the toilet.
July 7, 2014
Rated 4 out of 5 by Kizmery Just a little note
Every thing in the hotel was what i expected and what we have become accustomed to being SPG member. However, the only thing i would recommend is for the valet to open the doors when a customer has his/her hand full and have a better welcoming attitude!
The registration staff is excellent. The house cleaning staff is also excellent. The rooms are clean and spacious!
March 26, 2013
Rated 5 out of 5 by Angela322 This hotel exceeded my expectations
The Westin San Francisco Market Street is a lovely hotel. The room was very clean and extremely comfortable. The conference facility was easily reached and the staff was very attentive and courteous. The hotel is close to shopping and many eateries and was easy to find. I will definitely stay at the Westin San Francisco Market Street when I am next in San Francisco.
December 12, 2012
Rated 5 out of 5 by Cali916 Great Impression for 1st Stay
It was my first time experience at The Westin and I loved it. Check in and out was easy. There was a wonderful view of the city from our room. Comfy and cozy bed. Nice and clean bathroom. And breakfast at the restaurant was awesome! My boyfriend said the Blueberry Granola pancakes were the best he has ever had! I'm looking forward to many more stays at The Westin,
December 5, 2013
Rated 3 out of 5 by Carl No Platinum recognition
As a Plat, no suite upgrade, no lounge, no drink coupons, no free breakfast. Check-in was pleasant and efficient. Decent view from my room, which I guess was an upgrade, but no compelling reason to stay here again. Concierge was very good however and the location is good for San Francisco, near the Bart and it has a bus stop for getting to other parts of the city.
October 22, 2011
Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014
Rated 4 out of 5 by SPGFlyGuy Never disappoints
The hotel always ranks is one of my favorites. Great location, modern design, gracious room size for San Fran, and attentive staff. The breakfast buffet is pricey, but well worth the money if you are up for a big meal. it's great for a weekend.
I come here a lot on biz and always make this my hotel choice. Just hope they can get a bigger Fitness Center some day.
June 12, 2012