Rated 5 out of 5 by RunnerGirl The Most Awesome Hotel to Stay
"We were greeted by laughter and smiles." I wish I could name all the wonderful people who helped us. Sweet Sara at the front desk upgraded us to the best suite ever. The bells man was there when we arrived and left and made sure we were taken care of. Great place, so relaxing, super location. Everyone did more than asked, very kind. :)
May 14, 2013
Rated 1 out of 5 by Bird Beyond My Expectations
I attended a conference at the hotel. Despite having spent several months at the hotel last year on a business trip, the hotel totally exceeded my expectations for hosting a large conference. I was upgraded to a suite based on my Patinum status, the staff was amazing, the facilities wonderful and clean and the food was great.
October 8, 2013
Rated 5 out of 5 by kamizar First Rate Customer Service
This is my favorite hotel in SF - easy access (so close to Market), great views from the rooms, and above all, clean (rooms and lobby), nice spacious rooms, and most of all, amazing customer service. I have never been disappointed.
Thank you Angela S. for helping me out in a time of need - my business meetings went fantastically well.
April 25, 2013
Rated 5 out of 5 by Refreshing Refreshing stay! Thank you!
Nina the front desk agent was very warm and welcoming for a new trainee. She was personal and instinctive and really made me feel at ease. She was already a natural. Rooms had a fantastic view of downtown. The Westin Brand makes me really proud to work for our company and has made me a loyal customer as well as employee. Thank you!
April 8, 2013
Rated 5 out of 5 by Guest80 Good please fee suggestions for hotel
I stay here once a month for one weeks time. I have two suggestions when it comes to the bathroom. The door open in and the bathroom is small. I would suggest a wall sliding door or a door that opens out. I consistently bruise myself in the bathroom with the door. My other suggestion is put in some nice bathtubs in the nicer rooms.
January 19, 2013
Rated 4 out of 5 by sirilinnea Great Gym
Fantastic workout facilities on the 4th floor. Great equipment and they even have a ballet bar!
Water, towels, bathroom and plenty of weights and cardio equipment.
There is a lot of perfume used when making up the rooms, so if you're sensitive, you should let them know ahead of time to NOT fill your room with the flowery scent.
January 25, 2013
Rated 1 out of 5 by dxkiss Web site is misleading
On Westin website ordered a room with two queens (which appeared avail) and did not notice that it was switched to a King. Not what I wanted with 3 adults. Called and was told could not be changed as it was a non-refundable and non-changeable. Bait and switch is tacky! Does not allow for human error - didn't see it in time?????
June 26, 2013
Rated 5 out of 5 by RoxT Great Stay!
We are frequent guests at the Westin SF. We like the location and appreciate the improvements made to the hotel. This past weekend was our most memorable stay. Room had a great view. Staff, particularly Jennifer and Jonathan, at the front desk were exceptional in assisting us. The housekeepers are pleasant and helpful. Thanks.
June 18, 2013
Rated 2 out of 5 by Jasper123 Business Meeting November
Past stays at the Westin have been much better than this one. Initial problems with the reservation, different rates for different days, inability to print a detailed invoice for expense reimbursement and missed wakeup call making me late for a meeting; not a good overall experience for this stay
November 15, 2013
Rated 5 out of 5 by Cocoa916 Great Location
I live in Northen California and came to Dan Francisco for an overnight stay. Hotel was conveniently located near the Union Square and Chinatown area. Hotel room was clean and typical of Westin Hotels. I received great customer service from the front desk staff, Brendan and Zeke. I had a very enjoyable stay at the hotel.
August 27, 2013
Rated 3 out of 5 by EnvoyBoy Solid Stay
I visit SF often and about half the time I go to book this hotel, it's sold out. So, they're doing something right. But I still consider myself a regular guest. Checked-in Easter Sunday night. On the way from the airport, I checked the SPG app and they were selling rooms for $135. $135! Haven't seen it that low before--must have been a pretty quiet Easter night at the property. Imagine my disappointment when I was given their lowest category room on a semi-high floor with a connecting room. Is there anything less I could have been given? Very disappointing treatment of a returning guest, plat. That aside, it's a solid Westin in a great location. Appreciate that they stock their minibars and note my newspaper preference in my profile. Great location--can walk to everything! Bar/restaurant under renovation but you can always walk across the street to the W or the St. Regis. I'll return but still pretty disappointed in their SPG treatment. I'd've expected better.
April 7, 2013
Rated 4 out of 5 by sp4mendy The hotel overall is well located and offers good value.
The hotel is excellent. 3 issues:
1. I still have not received an email bill. I need it.
2. The toilets were designed for midgets. I realize that the hotel was originally a Meridien, but they fit my 2-year old grandson, not a normal adult.
3. The charge for Internet access is high. I urge you to offer free Internet access.
January 22, 2013
Rated 4 out of 5 by therunt Nice Location
Very nice location for the out of towner with immediate access to transportation to get you around town as well as shopping, restaurants, etc. Nice hotel but restaurant breakfast way over priced. Plenty of other options within a block in any direction. No pool and the workout area was out of commission during our stay.
July 21, 2013
Rated 5 out of 5 by alvin36 This hotel has a great location
Great hotel in a great location. The views from guess rooms are exceptional. Staff is very friendly and accommadating. Staff is very attentive to starwood members unlike some other hotels under the starwood umbrell.
January 1, 2014
Rated 5 out of 5 by roadtraveler good place and stay
I just will stay a pleasant hotel in a great location and the staff is very cheery.
I just ask that the bathroom lighting be made brighter. With older eyes it is hard to see when shaving.
Also would be nice to have a light over the tub/shower but overall the hotel is great.
Good for vacationers and road warriors.
August 24, 2013
Rated 3 out of 5 by travelerit Nice hotel, when humming
I like the location of the hotel. My room had a great view of the clock across from 3rd. Unfortunately, I ended up near an elevator. But I was only staying the night.
This hotel is near many SF landmarks and restaurants. Great for visiting the city.
December 16, 2013
Rated 4 out of 5 by SFWKEND SF weekend
Great, clean, comfortable, corner quiet room at end of hall. Front desk accommodating of my request for as quiet a room as possible. The Fitness Center was under renovation during my stay which was a disappointment. The Breakfast buffet food was also below expectations. But overall, a good hotel in a great location.
July 29, 2013
Rated 5 out of 5 by Pegala Customer service was top notch!
From the moment we drove onto the hotel property we were treated like honored guests. Every employee was so kind and gracious. We had problems with the AC in our room. The manager, Gabe went above and beyond to help resolve the problem. We had a wonderful stay and would highly recommend the Westin in San Francisco.
August 4, 2013
Rated 5 out of 5 by RichK Location | Staff
Typical Westin quality...great service, great location, helpful staff (thanks Freddie for helping me with the fax!), clean and comfortable. Walkable to clients in Financial District as well as restaurants down on the water -- museums next door and in the heart of the shopping district.
November 13, 2013
Rated 5 out of 5 by mo14 This hotel has a great staff.
We checked in early with Fred.I told him it was my husband's birthday and he put us in a beautiful room with a wonderful view.Our weekend was perfect.We could not ask for more.Plan on making a return trip.
January 1, 2014
Rated 5 out of 5 by BKK6282 Caring
All I can say is that the staff at this Westin is caring! They west above and beyond what one would expect...from dinner reservations to suggesting a limo versus a cab to the airport (as it was less expensive). The dining for breakfast and lunch was delicious. The service impeccable.
November 12, 2013
Rated 3 out of 5 by Brice Overall great...but...
Overall great but one of the front desk staff needs an attitude adjustment. It does not matter if you are having a bad day, if I'm checking out at least give me a hello, eye contact, and a smile. Everyone else was pleasant but this guy on check out. He was so cold! I had to bite my tongue so not to make a scene.
March 4, 2013
Rated 5 out of 5 by Tiphany35 Very Nice Stay! Well Situated! Friendly and Clean!
This is a well maintained facility with a helpful and friendly staff. I especially want to thank Lydia at the front desk and Toby in Concierge services, for making my sure that I was able to get the most from my short stay. I would definitely recommend this hotel and I plan to stay with you again when I return.
July 23, 2012
Rated 4 out of 5 by Szabocci Comfortable
I had stayed for seven days for a business trip and it felt like I was at home, very comfortable and not as noisy as I thought it would be. The room I stayed housekeepers had always been kept nice and clean. Bathroom is kind of small, but clean. Staffs are friendly. I would definitely recommend it to a friend.
August 26, 2012
Rated 5 out of 5 by Mark765 December at the Westin
Our stay on the 21st floor was very quiet and peaceful. The room was clean and very comfortable and the view was nice. All of the facilities were clean and in pristine condition. One of the nicest hotel stays yet!!!
December 26, 2013
Rated 5 out of 5 by RudyAdam Excellent location & services!
Great hotel. Our room had a wonderful view on San Francisco and the staff largely exceeded our expectations.
Our front desk agent, was extremely pleasant, smiling, and arranging throughout our stay.
We definitely recommend this hotel and will go back next time we are in San Francisco!
October 27, 2013
Rated 5 out of 5 by JoeandFamily Great Desk Agent
We were greeted with enthusiasm by the desk agent, Zeke Ramsell, who followed up on our every need. There were a couple of issues that he quickly resolved, and upon checking out, he credited our account on a couple of small matters. He's definitely a great representative for The Westin!
October 9, 2013
Rated 3 out of 5 by ShelleBelle Very clean room
I appreciated the cleanliness of our room but we found two problems in the bathroom. One was that the bathroom fan was on when we arrived and could not be turned off and secondly the bathtub stopper was broken and would not stay open. For the price of a nights stay I expected more from the Westin.
February 18, 2013
Rated 5 out of 5 by thisisit Fabulous Start to the New Year!
The Hotel accommodations and staff met all our needs and expectations. And, when the
guests in the adjacent room turned that room into a loud party on New Year's eve, the Security staff, at 2:30AM, responded to our call and made those guests cease their
noisy and rude behavior. We love this hotel!
January 3, 2013
Rated 4 out of 5 by Carl14 Nice hotel
Our stay was excellent and we enjoyed it very much. The hotel was clean and efficient. The only concern was the confusion with the green choice. It was difficult having to explain this on a daily basis whether we wanted housekeeping service or not. There needs to be a pool on site.
October 7, 2013