Rated 5 out of 5 by Doc53 Great location!
I haven't been to San Francisco in 5 years, because I was tired of the panhandlers everywhere and a less than friendly attitude of the city inhabitants toward visitors. I know of what I speak because my father's side of the family attrived here in 1896, and I have spent a great deal in San Francisco during my life.
Times have changed - for the better! The more youthful demographic had brought a vibrancy, openess and friendliness to San Francisco. The location of the hotel is great. I rented a car, and used it, but you don't have to. Great restuarants, shopping and site are within walking distance. I will definitely stay here on my next trip.
April 22, 2013
Rated 1 out of 5 by UnionBob Before I even got to the room...
I had the worst customer service experience while trying to check in. I waited for 10 minutes at the Preferred counter - while the other clerks waited on several other guests w/o acknowledging my presence. Then when I finally moved over to an open clerk, she told me to back away from the desk because she wasn't ready for me - but didn't even bother to look up from her computer. Then while I was talking, she took a phone call w/o even asking me to hold on! Because the room was not ready yet, I went into the lobby restroom. It was the incredibly dirty and had feces and urine on the walls and floor. I will never, ever stay at this hotel again!!!
March 12, 2012
Rated 4 out of 5 by WineAdvisoryGroup Good Choice, Nice Location
I like this place. Nice Westin style, good service, good location. Rooms are good, standard hotel size, Westin touches, bed. Location is the stand out feature.
April 7, 2013
Rated 5 out of 5 by Bries Excellent value, wonderful staff!
The room was large with a wonderful view and the staff was fantastic. I've stayed at other many hotels in the city were the rooms were much smaller and out of date.
June 4, 2012
Rated 5 out of 5 by Wlad The best hotel downtown
Perfect location with exceptional rooms. It is much better than the St Francis with much better weekend rates. I always stay here when in the area.
October 22, 2011
Rated 5 out of 5 by DelToro2434 Excellent Stay
Great staff and facilities. We are very picky about where we stay; would like to have paid about $50 less but overall, no complaints.
June 25, 2012
Rated 5 out of 5 by AnnieCA Excellent service
Entire staff was very professional and attentive. Excellent service, especially from Carmen at the Lobby Desk.
December 19, 2011
Rated 5 out of 5 by Ken13 Xmas getaway
We stayed in this hotel during our weekend getaway to see the Nutcracker performance. The hotel was very conveniently located for the next day shopping.
We got a room with a very nice view. It was very clean. Although the lobby was full I could hear no noise from other rooms. Unfortunately we were closest room to the elevator and that was harder not to hear. Nevertheless, it was a great stay.
December 23, 2013
Rated 1 out of 5 by ROYV Way below SPG standards
This is the first, and hopefully last time I will take to write a review, but I depended on them to choose this hotel. Unfortunately, there is no reason to ever set foot in this hotel. Upon checking in, and preferred guests, we were given a handicapped room for my wife and children??? The beds were extremely hard and the pillows rolled up in balls. Later told there was nothing else available. Great start.
Since the restaurant is virtually non-existent ( needless to say we walked out of the breakfast ) we asked the concierge to suggest a place. She sent us, with small children, to a homeless infested neighborhood called the "tenderloin" where my kids were scared to death and to boot, the place was closed. Now what?
Arrived back late and tried the restaurant for dinner, which is basically in the dated lobby, and they were out of 2 of the 6 items on the menu. Walked out and the concierge sent us to a pizza place 5 blocks away that was also closed when we got there. How could this be?
To many more incidents to list. When we checked out, the clerk merely said sorry and just write a review. Imagine that?
I am sorry to say this but our experience in San Francisco was ruined by the experiences at The Westin.
April 5, 2013
Rated 4 out of 5 by Scooter54444 Green Hotel?
We typically have good stays at Westin projects but they too have some quirks.
Just a heads up; they pitch to you that if you don't want the towels changed daily it helps the environment and they offer you points to forego the changing. Well not only don't they change the towels but they don't make the bed or remove the trash. They don't even come into the room. But the real kicker was when I requested one extra tiny bottle of shampoo from the maid that was cleaning the adjacent room. She said no I cannot have shampoo since I had the "green" tag on the door and I would need to go downstairs and purchase one.
Don't choose green here!
September 6, 2013
Rated 4 out of 5 by Rosey What happened to the Heavenly Beds?
We recently stayed at this hotel for a wedding and loved the convenient location. Everything we needed or places we wanted to see were only a short walk. The staff was very friendly. When it came to a good night sleep we were extremely disappointed. We are Starwood members and love staying at the Westin's due to the Heavenly beds but the beds we had on this stay were anything but Heavenly. They were extremely hard. I have arthritis and I mentioned something to the front desk Saturday morning and the woman was very nice and called someone to look into the situation she said would let us know the outcome. We never heard anything. We did have someone add something to the bed Saturday evening but it didn't help. I woke up during the second night in pain biut didn't want to wake our daughter by having someone come to the room during the night, On another note I contacted the concierge desk before arriving to see if the hotel has airport transportation from the hotel and they said taxi's are available or Super Shuttle but when we left the hotel Monday morning we were greeted by a doorman who asked if we needed airport transporation with the Lincoln Towncar which we accepted. It was only $2.00 more than the taxi we took to the hotel. Why didn't the concierge let us know this service was available?
January 11, 2012
Rated 4 out of 5 by thehof Did not recognize platinum status during stay
I recently completed the platinum status challenge during my stay (on the 1st night) yet did not receive any recognition for it. I talked to the front desk about it and they said to call in to customer support, I talked to customer support and they said it takes a week after my stay to process the status, and I should talk to the hotel staff about it. I think this is poor customer service, achieving this status is/was a great opportunity to further build customer loyalty when someone achieves such a milestone, and to let it pass as if nothing happened was very disappointing. Not only did I achieve this milestone, it's still not being recognized during my stay, frustrating to say the least.
November 13, 2013
Rated 5 out of 5 by xlioilx Excellent Service
The location of the hotel is great as it's located really close to Union Square for shopping and food. We were able to walk everywhere we wanted to go during our stay since everything was so close to the hotel.
The staff were excellent as well. Our stay was to celebrate our anniversary which we mentioned to the staff while checking in. They sent up a small bottle of champagne and one of the most delicious chocolate cakes I have ever had. They also wrote a congrats note onto a thin chocolate crisp.
December 12, 2013
Rated 4 out of 5 by Adam Another Great Stay
I've stayed at the Westin San Francisco market place on multiple occasions. On the last two occasions, I stayed with my family.
The hotel is well kept. The staff is courteous and responsive. The hotel is in a great location just off of Market Street.
If you are fortunate enough to get a room on one of the high floors, you will have a spectacular view of the city.
The check in process is easy and the decor is well done. The rooms are sizable and the house keeping staff does a great job.
If you want to be in "the thick of it", this is a good place to stay. They clearly care about the guests and they make this apparent in everything that they do.
March 11, 2012
Rated 5 out of 5 by Mark765 December at the Westin
Our stay on the 21st floor was very quiet and peaceful. The room was clean and very comfortable and the view was nice. All of the facilities were clean and in pristine condition. One of the nicest hotel stays yet!!!
December 26, 2013
Rated 4 out of 5 by same2 Nice stay
All went very well....the only negative was the billing.....I was charged for 6 mini bar drinks and used none.....The hotel was very promp to correct
December 27, 2013
Rated 3 out of 5 by Rodney543 This hotel is in a great shopping area
The location was close enough to walk to Union Square.
December 28, 2013
Rated 5 out of 5 by Sandra Unexpected courtesy!!
I made a mistake and prepaid for our room on line but requested the wrong night. Needless to say I was very upset with myself when we went to check in and realized this. We were already there and needed a place to stay so I was ready to pay for another night. The desk clerk (I'm sorry I forgot her name) was very understanding and talked to management who refunded us for the previous night and just charged us for the night we stayed, PLUS with an upgrade! I never expected this kind of courtesy especially since I was the one who made the mistake. We only used the room and didn't have a chance to experience the rest of the hotel but it was very lovely!
April 1, 2013
Rated 4 out of 5 by acfc room for improvement
The Bell Boy who assisted with our luggage definitely had an attitude, not friendly and was eagerly waiting for a tip. Given his attitude, we decided to keep the tip in our pocket and not even give it to him. The concierge was not helpful when we had our car waiting on the driveway and he couldn't keep straight the fact that I gave him my luggage claim ticket. Waited a while before we could retrieve our stored luggage due to attitude and couldn't careless mentality.
There was no hotel information in our room, e.g. I couldn't even find out about the fitness facilities in the hotel.
Valet was very friendly and helpful.
October 14, 2013
Rated 3 out of 5 by AlbertK Unhappy Start of a Happy Hour
I am an SPG Gold member and have stayed at this hotel during the AGU Fall Meetings consecutively for the last three years. I was drawn back to this hotel because of its outstanding services that I experienced in the past but I was quite disappointed during my last stay in December 2011.
At the check-in, there was no clear demarcation between the lines of regular guests and Starwood preferred guests (SPG). I was waiting in front of the supposedly SPG counter (a Starwood Preferred Guest sign was displayed on the counter), but when I thought it was my turn the representative at the counter actually waved forward the person who was in front of the line for the regular guests! To avoid being thought of cutting in line, I had to get behind the line for the regular guests. Later I noticed that the Starwood Preferred Guest sign was entirely missing from the counter. Also, I wasn't assigned a SPG floor this time until I requested specifically.
One evening I took three friends of mine to the hotel restaurant/bar for happy hour. The bartender was rather rude. I waited until he finished serving a drink to a guest already there before requesting his attention. He simply raised his index finger, gestured me to wait, and said that he needed to serve some other guests first.
In the case of the separate waiting lines, I have no problem waiting with the regular guests, if SPG did not advertise separate check-in lines for SPG members. I have no problem with waiting at the bar and would gladly wait for the bartender to serve guests who came before us, if he had asked us more courteously.
December 25, 2011
Rated 2 out of 5 by advertisingexecutive51 Needs Improvement
Was in and out for a quick client meeting. RIght off the bat upon checking in as an SPG member I was disappointed. The room the I booked and locked in the rate for was not the room that I got. I would have booked at another hotel if they were unable to accommodate my request. Front desk was not accommodating. Strike One. Then, the morning of my departure flight, i schedule a wake up call that never comes. Good thing i set my phone as a back up. Front desk could care less when I told them upon checking out. Strike two. I am not even giving these guys a chance for Strike 3. Next time I am in town I am staying somewhere else, possibly outside of Starwood.
February 6, 2013
Rated 5 out of 5 by beevee Great location, great views
Central and convenient location, yet avoiding the hustle and bustle of Union Square. Walking distance to shopping and the waterfront. Wonderful views of the city from the rooms.
December 25, 2013
Rated 5 out of 5 by textime Expected OK but hotel was great
I wasn't there long - got in late and left early. But staff was great and room was excellent. I like the sheets, the towels and the free water. I hate it when a hotel wants to charge me for bottled water in the room. First class accomodations for a reasonable price.
December 22, 2013
Rated 5 out of 5 by Bigkahunachills Great Location, Better View
My wife and I stayed at the Westin Market Street for a 4 night stay. We came to watch SF 49ers vs NY Giants football game.
The location was great because of the mass transit available to us to use. The BART, cable cars, and street cars were all within a very short walking distance. Since we wanted to see everything within SF we didn't need to rent a car at all and yet got to see all of the attractions.
We got a corner room on the 35th floor. It was small but since we didn't plan on staying in the room much it wasn't an issue. In fact, we'd take the great view over the smaller quarters every time. I would highly recommend this hotel for the above reasons.
November 16, 2011
Rated 2 out of 5 by definitelyNotHappy This room negatively impacted my well being
I was next to the elevators. At first it seemed bearable but over time it drove me nuts and impacted my sleep. It was like being next to a train yard. But I was too busy with my meeting and too entrenched to move.
At checkout the receptionist kindly gave me a refund of one night. She also said that many customers had a problem with that. So, why was I put there in the first place???
December 17, 2013
Rated 5 out of 5 by KC9977 I was treated well.
When I arrived I was dressed in casual clothing since I took a flight from across the country. I was in S.F on business however, when I reached the front desk I was treated like a professional. The front desk acknowledged me and I was quickly given a room on one of the top floors with a king size bed. It made me feel good knowing I was being taken care of. I also had forgot to pack shaving cream and when I called to ask for directions to a pharmacy, I was surprised when the front desk said they would bring an emergency shaving kit to my room! That was great! I was also given wake up calls every morning and the concierge was really helpful with directions around town.
August 18, 2013
Rated 4 out of 5 by Redbirdma Great Hotel Terrible Restaurant Service
This beautiful hotel in the SOMA district of San Francisco is in a great location with stunning views of the city and bay from the upper floors. The lobby area is inviting and spotless and the rooms are among the best in the Westin chain. Unfortunately the service in the restaurant is probably the worst I have ever experienced. My wife and I needed to get away quickly to the airport in the morning so we ate from the ample buffet. Unfortunately the staff was much more interested in chatting with one another than attending to our needs. On three different occasions I had to get up to pour coffee for the two of us -- and no one ever noticed. No up to SPG standards.
November 26, 2011
Rated 5 out of 5 by Maggie55 Large & very comfortable rooms.
Upon arrival staff was quite helpful and very friendly. Room was excellent with everything we needed. Although we didn't make use of the spa or fitness areas it was nice to know they were available. Near Union Square shopping and restaurants and cable cars the Westin on Market was perfectly located. We realize the hotel was going through renovations however, we waited almost 30 mins in line to ask the Concierge a simple question about the hotel shuttle to SFO. Neither the doormen or registration desk had any answers for us. It was a Saturday afternoon with only one person working the Concierge desk.
October 13, 2013
Rated 3 out of 5 by travelerit Nice hotel, when humming
I like the location of the hotel. My room had a great view of the clock across from 3rd. Unfortunately, I ended up near an elevator. But I was only staying the night.
This hotel is near many SF landmarks and restaurants. Great for visiting the city.
December 16, 2013
Rated 3 out of 5 by RoadWarrior45 Great location BUT poor service
I've stayed at this hotel many times and I've seen a gradual decline in the quality of service. I waited 10 minutes to be greeted by the valet. Only one person working at 8:00 p.m. on a Tuesday. The front desk staff was rude and unhelpful. After checking in I went to the bar and waited 15 minutes to get a drink from the server who was too busy having a private conversation with the bartender. Once I got my drink I realized it wasn't even what I ordered. My suggestion to you road warriors is to stay at the other Weston in town. This one acts like they don't need your business and if you travel as much as IO do then you deserve the most professional and courteous staff.
February 25, 2012