Rated 5 out of 5 by DelToro2434 Excellent Stay
Great staff and facilities. We are very picky about where we stay; would like to have paid about $50 less but overall, no complaints.
June 25, 2012
Rated 5 out of 5 by MikeB19 Great Experience
Our stay at the Westin Market St in San Francisco was absolutely amazing! We flew in early, and asked for an early check in and they were very accommodating, and gave us a room with a view. It was our anniversary, and they sent up champagne and chocolates.
The hotel is beautiful, the food was excellent and the service was very good. The staff was very helpful in guiding us to our destinations.
September 13, 2014
Rated 5 out of 5 by AnnieCA Excellent service
Entire staff was very professional and attentive. Excellent service, especially from Carmen at the Lobby Desk.
December 19, 2011
Rated 1 out of 5 by ROYV Way below SPG standards
This is the first, and hopefully last time I will take to write a review, but I depended on them to choose this hotel. Unfortunately, there is no reason to ever set foot in this hotel. Upon checking in, and preferred guests, we were given a handicapped room for my wife and children??? The beds were extremely hard and the pillows rolled up in balls. Later told there was nothing else available. Great start.
Since the restaurant is virtually non-existent ( needless to say we walked out of the breakfast ) we asked the concierge to suggest a place. She sent us, with small children, to a homeless infested neighborhood called the "tenderloin" where my kids were scared to death and to boot, the place was closed. Now what?
Arrived back late and tried the restaurant for dinner, which is basically in the dated lobby, and they were out of 2 of the 6 items on the menu. Walked out and the concierge sent us to a pizza place 5 blocks away that was also closed when we got there. How could this be?
To many more incidents to list. When we checked out, the clerk merely said sorry and just write a review. Imagine that?
I am sorry to say this but our experience in San Francisco was ruined by the experiences at The Westin.
April 5, 2013
Rated 5 out of 5 by UltimateSPGFan Really amazing experience and great management
Gabe made our stay very special. I booked a night at the Westin because my best friend was going through a tough breakup and so I wanted to cheer her up, and I briefly mentioned that on the phone to Gabe. He ended up sending us a really thoughtful basket and gave us a nice upgrade. And guess what? My friend told me that she felt better just walking into the room and seeing the basket. It sounds silly, but in a way it showed her that there are people who cared about her. We had a really good time that night, made all the better by the excellent facilities and the amazing service by Westin. This made me fall in love with SPG just a little bit more.
August 31, 2013
Rated 5 out of 5 by Renee888 A fabulous hotel to stay out
I have stayed at many hotels however the Westin really proves to be a top notch place to stay in San Francisco. At check in the manager came out and introduced himself and welcomed me to the hotel. He asked how I was and if there was anything I needed while visiting the hotel. The housekeepers were terrific as were the front desk people. Super attentive and constantly trying to see if we needed anything. I definitely will be back to this hotel.
September 8, 2014
Rated 4 out of 5 by Rosey What happened to the Heavenly Beds?
We recently stayed at this hotel for a wedding and loved the convenient location. Everything we needed or places we wanted to see were only a short walk. The staff was very friendly. When it came to a good night sleep we were extremely disappointed. We are Starwood members and love staying at the Westin's due to the Heavenly beds but the beds we had on this stay were anything but Heavenly. They were extremely hard. I have arthritis and I mentioned something to the front desk Saturday morning and the woman was very nice and called someone to look into the situation she said would let us know the outcome. We never heard anything. We did have someone add something to the bed Saturday evening but it didn't help. I woke up during the second night in pain biut didn't want to wake our daughter by having someone come to the room during the night, On another note I contacted the concierge desk before arriving to see if the hotel has airport transportation from the hotel and they said taxi's are available or Super Shuttle but when we left the hotel Monday morning we were greeted by a doorman who asked if we needed airport transporation with the Lincoln Towncar which we accepted. It was only $2.00 more than the taxi we took to the hotel. Why didn't the concierge let us know this service was available?
January 11, 2012
Rated 3 out of 5 by Dave3417 Nice hotel but thin walls
Went for a meeting in San Francisco. Took my wife to get a little alone time away from the kids. Nice hotel in a good location off Union Square. Paid extra for a Premier King room on the 35th floor. View good although window a little small. . Bed great. Room a little on the small side but I was OK with that. The main issue was that the walls are paper thin. I heard every conversation, cough, and TV on either side of me. Was awaken each night by our neighbors who ended up being loud and staying up to all hours. I have never been in a hotel that had such poor noise reduction between rooms. Restaurant was OK but nothing to write home about.
October 28, 2013
Rated 4 out of 5 by Adam Another Great Stay
I've stayed at the Westin San Francisco market place on multiple occasions. On the last two occasions, I stayed with my family.
The hotel is well kept. The staff is courteous and responsive. The hotel is in a great location just off of Market Street.
If you are fortunate enough to get a room on one of the high floors, you will have a spectacular view of the city.
The check in process is easy and the decor is well done. The rooms are sizable and the house keeping staff does a great job.
If you want to be in "the thick of it", this is a good place to stay. They clearly care about the guests and they make this apparent in everything that they do.
March 11, 2012
Rated 5 out of 5 by Sandra Unexpected courtesy!!
I made a mistake and prepaid for our room on line but requested the wrong night. Needless to say I was very upset with myself when we went to check in and realized this. We were already there and needed a place to stay so I was ready to pay for another night. The desk clerk (I'm sorry I forgot her name) was very understanding and talked to management who refunded us for the previous night and just charged us for the night we stayed, PLUS with an upgrade! I never expected this kind of courtesy especially since I was the one who made the mistake. We only used the room and didn't have a chance to experience the rest of the hotel but it was very lovely!
April 1, 2013
Rated 5 out of 5 by MTK727 A consistently wonderful experience
I enjoy my weekly visits to the Westin San Francisco Market Street location as one of my "home away from home" hotels as I travel extensively for work. The staff at the SF Westin are spectacular and the guest rooms of exceptional comfort. I cherish the attenive service and the consistent level of focus the management staff of the hotel invest to ensure that each and every visit guarantees me the opportunity to relax and re-focus my energy after a long flight or an even longer day at the client location. The occasional room upgrade makes it even better ... I look forward to that perk with anticipation each time I arrive and appreciate greatly the occasions when the benefit is available - Thank you SF Westin Staff!
August 14, 2014
Rated 5 out of 5 by Brenda567 A perfect visit
We loved everything about this hotel-we had stayed in another hotel (non-Westin) for an event the previous two nights and our room was hot, the bed was uncomfortable, it was loud...not a good time. From the minute we pulled in to the drive at the Westin, it was perfect. The staff was wonderful. I mentioned at check-in that we were there for my birthday and later that evening, a lovely plate of fruit with a happy birthday note was delivered! We loved our room-great view, very comfortable, and of course the Westin bed never disappoints. We got a great night's sleep after exploring the city and a really good dinner at the restaurant in the lobby. We will definitely stay there again!
July 22, 2014
Rated 3 out of 5 by AlbertK Unhappy Start of a Happy Hour
I am an SPG Gold member and have stayed at this hotel during the AGU Fall Meetings consecutively for the last three years. I was drawn back to this hotel because of its outstanding services that I experienced in the past but I was quite disappointed during my last stay in December 2011.
At the check-in, there was no clear demarcation between the lines of regular guests and Starwood preferred guests (SPG). I was waiting in front of the supposedly SPG counter (a Starwood Preferred Guest sign was displayed on the counter), but when I thought it was my turn the representative at the counter actually waved forward the person who was in front of the line for the regular guests! To avoid being thought of cutting in line, I had to get behind the line for the regular guests. Later I noticed that the Starwood Preferred Guest sign was entirely missing from the counter. Also, I wasn't assigned a SPG floor this time until I requested specifically.
One evening I took three friends of mine to the hotel restaurant/bar for happy hour. The bartender was rather rude. I waited until he finished serving a drink to a guest already there before requesting his attention. He simply raised his index finger, gestured me to wait, and said that he needed to serve some other guests first.
In the case of the separate waiting lines, I have no problem waiting with the regular guests, if SPG did not advertise separate check-in lines for SPG members. I have no problem with waiting at the bar and would gladly wait for the bartender to serve guests who came before us, if he had asked us more courteously.
December 25, 2011
Rated 2 out of 5 by JY84 Room was excellent except...
I stayed in on the 36th floor, and had some amazing views of the city. However, room key did not work all of sudden at night and i had to make FOUR trips to the front desk to finally get it to work. Not a pleasant experience and there was no word from staff saying "Sorry" What's the point of having great room if the guests cannot get in?
September 11, 2014
Rated 4 out of 5 by Scooter54444 Green Hotel?
We typically have good stays at Westin projects but they too have some quirks.
Just a heads up; they pitch to you that if you don't want the towels changed daily it helps the environment and they offer you points to forego the changing. Well not only don't they change the towels but they don't make the bed or remove the trash. They don't even come into the room. But the real kicker was when I requested one extra tiny bottle of shampoo from the maid that was cleaning the adjacent room. She said no I cannot have shampoo since I had the "green" tag on the door and I would need to go downstairs and purchase one.
Don't choose green here!
September 6, 2013
Rated 2 out of 5 by advertisingexecutive51 Needs Improvement
Was in and out for a quick client meeting. RIght off the bat upon checking in as an SPG member I was disappointed. The room the I booked and locked in the rate for was not the room that I got. I would have booked at another hotel if they were unable to accommodate my request. Front desk was not accommodating. Strike One. Then, the morning of my departure flight, i schedule a wake up call that never comes. Good thing i set my phone as a back up. Front desk could care less when I told them upon checking out. Strike two. I am not even giving these guys a chance for Strike 3. Next time I am in town I am staying somewhere else, possibly outside of Starwood.
February 6, 2013
Rated 5 out of 5 by Bigkahunachills Great Location, Better View
My wife and I stayed at the Westin Market Street for a 4 night stay. We came to watch SF 49ers vs NY Giants football game.
The location was great because of the mass transit available to us to use. The BART, cable cars, and street cars were all within a very short walking distance. Since we wanted to see everything within SF we didn't need to rent a car at all and yet got to see all of the attractions.
We got a corner room on the 35th floor. It was small but since we didn't plan on staying in the room much it wasn't an issue. In fact, we'd take the great view over the smaller quarters every time. I would highly recommend this hotel for the above reasons.
November 16, 2011
Rated 5 out of 5 by Lynne2731 change for the better
I almost never write reviews, but a couple of years ago I wrote a really negative review about this hotel and started to have a bad opinion of Westin hotels in general. I came back to this hotel because it had the only Starwood room available in the city on a particular trip, and I was shocked by how wonderfully the hotel had changed in terms of staff attitude. So, I tried it again several more times, and each has been truly nice. The hotel is convenient to Moscone, the staff very attentive, and breakfast very nice. The only criticism I still have is the room service menu could be better. This is San Francisco after all, and there is no excuse for ordinary food here.
June 16, 2014
Rated 1 out of 5 by kvolk40 Great city, great hotel
I lived in SF in the 80's and was a little concerned about the south of Market area near Moscone. I was pleasantly surprised. This Westin is in a great location for attending a meeting at Moscone Convention Center. The staff was very helpful for the surrounding area and met our special freezer needs. Great bar and restaurant on site. Perfectly situated between Moscone Center and Union Square. Close to the cable cars turnaround and MUNI bus lines. We got the gold upgrade to a higher floor with a spectacular view of Yerba Beuna Gardens and South San Francisco. Excellent breakfast restaurants close by and felt very safe walking around at night in the hotel area.
January 17, 2014
Rated 4 out of 5 by Redbirdma Great Hotel Terrible Restaurant Service
This beautiful hotel in the SOMA district of San Francisco is in a great location with stunning views of the city and bay from the upper floors. The lobby area is inviting and spotless and the rooms are among the best in the Westin chain. Unfortunately the service in the restaurant is probably the worst I have ever experienced. My wife and I needed to get away quickly to the airport in the morning so we ate from the ample buffet. Unfortunately the staff was much more interested in chatting with one another than attending to our needs. On three different occasions I had to get up to pour coffee for the two of us -- and no one ever noticed. No up to SPG standards.
November 26, 2011
Rated 5 out of 5 by KC9977 I was treated well.
When I arrived I was dressed in casual clothing since I took a flight from across the country. I was in S.F on business however, when I reached the front desk I was treated like a professional. The front desk acknowledged me and I was quickly given a room on one of the top floors with a king size bed. It made me feel good knowing I was being taken care of. I also had forgot to pack shaving cream and when I called to ask for directions to a pharmacy, I was surprised when the front desk said they would bring an emergency shaving kit to my room! That was great! I was also given wake up calls every morning and the concierge was really helpful with directions around town.
August 18, 2013
Rated 5 out of 5 by EPER Concierge
All the concierge staff(I believe I talked to five of them) were EXCELLENT, especially when unreliable Super Shuttle did not show up at 5:45 A.M. on Monday. The "C:" staffer on duty was excellent and worked to get SS to refund my money and now hopefully pay my cab fare to the airport. and I did not ask them to do this. This is why I will return and highly recommend this hotel. Your doorman(bell hop) that morning was also great. I am extremely pleased with the hotel. Give all the "C" staff on my behalf a good treat. They are GREAT!! I also like your reservation manger
for going above and beyond also initially. Thanks!
December 31, 2013
Rated 4 out of 5 by acfc room for improvement
The Bell Boy who assisted with our luggage definitely had an attitude, not friendly and was eagerly waiting for a tip. Given his attitude, we decided to keep the tip in our pocket and not even give it to him. The concierge was not helpful when we had our car waiting on the driveway and he couldn't keep straight the fact that I gave him my luggage claim ticket. Waited a while before we could retrieve our stored luggage due to attitude and couldn't careless mentality.
There was no hotel information in our room, e.g. I couldn't even find out about the fitness facilities in the hotel.
Valet was very friendly and helpful.
October 14, 2013
Rated 3 out of 5 by RoadWarrior45 Great location BUT poor service
I've stayed at this hotel many times and I've seen a gradual decline in the quality of service. I waited 10 minutes to be greeted by the valet. Only one person working at 8:00 p.m. on a Tuesday. The front desk staff was rude and unhelpful. After checking in I went to the bar and waited 15 minutes to get a drink from the server who was too busy having a private conversation with the bartender. Once I got my drink I realized it wasn't even what I ordered. My suggestion to you road warriors is to stay at the other Weston in town. This one acts like they don't need your business and if you travel as much as IO do then you deserve the most professional and courteous staff.
February 25, 2012
Rated 2 out of 5 by Lynne2731 Service lacking
The hotel made me feel like I was at a Motel 6. At 10:40 one night I realized I hadn't had dinner and still had 4 hours of work to do, so I tried to order room service. Oops...nothing after 10:30 room service told me. I called the night manager who said, "Sorry, no food after 10:30." A cup of soup or something very simple would have been nice and certainly could have been arranged. But no one wanted to go the extra step. Very disappointing as a platinum member to see that they didn't care. The hotel also had no Perrier and made to effort to get any for me. In contrast, the Hilton Checkers in LA had Perrier waiting in my room when I arrived the next day after your hotel.
January 27, 2013
Rated 3 out of 5 by Carol37 Good location
I was expecting better service than we received. Bedside light never worked from the time we arrived to when we left, we left both lights on daily hoping housekeeping would notice but they didnt. When we went down to breakfast nobody explained there was a buffet breakfast. On the first day I went to breakfast I asked for wholegrain toast & the waiter did not speak English so could not understand what I was asking for so I show him on the menu & he told me "we dont have it". I was very surprised that the hotel did not have the PBS channel, I did ask & they said they did but it was not channel 7 as they told me (my friends & I wanted to have room service & watch Downton Abbey)
February 25, 2014
Rated 1 out of 5 by duhan32 Very bad experience
(I reserved in about $ 800
But about a $ 2,600 payment
Without my consent)and late feedback.
Due to no communication between staff ,
Not recommended this hotel.
September 3, 2014
Rated 4 out of 5 by Monetski Overall Good Experience
Great features include the location (within walking distance to stores, restaurants, Union Square); the hotel is very well maintained, clean, has the Westin scent; Staff is friendly; wished there was a pool & Jacuzzi or at least a Jacuzzi/spa; We dined at the Maso Restaurant & ordered a medium rare rib eye & received a medium well rib eye but we were so hungry & the server didn't check up on us early enough for us to show him that our steak was too done for our liking; when we mentioned it to him when he finally checked on us, he just shrugged his shoulders.
July 15, 2014
Rated 4 out of 5 by JoshMo1969 Friendly Staff/Great Location
Upon check-in, I was greeted with a friendly, smiling face that upgraded us to a room higher up with a view of Market Street down below.
My only complaint would be that there was a dirty coffee mug with old tea and teabag, and the ice bucket was full of melted ice water left over from the previous guest in our room which the maids should have cleaned or taken care of.
Love the bath soaps and lotions!!
The hotel is in a perfect location, centrally located to everything imaginable with tons of restaurants, shopping and transportation.
I found the hotel parking to be a bit pricey, and found there to be a couple parking garages across the street and around the corner for half the price.
April 15, 2013
Rated 4 out of 5 by BdayGetaway Inaccurate charge on my bill/Otherwise, hotel very nice
I've stayed at this hotel before, and I like the style and cleanliness of the hotel, and I really like the proximity to Union Square and the Financial District. Tried the bar/restaurant, this time, and the food was pretty good there, as well. Service seemed hit-or-miss (one extreme or the other). Either, the service was lacking, or the staff (sometimes, the same staff at a different time) was going above and beyond. As to my title, the hotel sent up a welcome tray to my room (was there for a birthday getaway), but there is no refrigerator and I had already eaten. I put the brie in the mini-bar, and as is often the case, the hotel charged for mini-bar items as though I'd actually consumed anything. I know this can happen, but I wish there were a better way. Leaves a bad taste in my mouth (no pun intended).
August 12, 2014