Rated 3 out of 5 by Dhallum Not happy
I heard great things about this hotel prior to staying. When I arrived was greated and treated very kindly. Room looked nice on 35th floor. Great view. My complaints are that I was put very close to elevators and could not sleep because of noise from operation of elevators constantly through night. It was horrible. My only other complaint was having to pay 56 bucks to park my car in the hotels valet parking? Never heard of such a thing. And tipped attendants on top of it. 330 bucks for one night down the hole.
March 25, 2013
Rated 5 out of 5 by Maitrik Great view
I had amazing experience staying at westin market street. I appreciate frotn desk assistance. They are really helpful.
November 12, 2013
Rated 4 out of 5 by GrandmaOJ Excellent Front Desk Employee...Questionable Housekeeping Staff
The best thing about our stay was being greeted by name & remembered from previous visits by Solara at the front desk. Her warm, personal greeting was exceptional! She also made sure we had a room that met out needs.
Not sure what the problem was with housekeeping. Our room was not cleaned on 2 of the days & one day when we returned after being out all day, our door was left ajar. Had to call for clean towels on the days the room was not done. That should never happen in a hotel with such a high reputation.
December 31, 2012
Rated 4 out of 5 by JJJQ Room was very nice and great gym
Room was very nice and great gym
November 14, 2013
Rated 4 out of 5 by Eck79 Great stay except if you need internet access
Everything about the hotel was really good with the exception of two things. First, the wired internet didn't even work at all and the wireless network was very spotty. Connection and signal strength were solid and speed was decent but all of my devices would fail to reach the internet for minutes at a time very frequently. I ended up using my MiFi most of my stay. The other issue was with the shower drain which drained very slow due to a clog. I even pulled the drain out to expose the clog every day and every day it got shoved back into the drain.
The concierge was great and able to book reservations for me and make great recommendations. All other staff were very nice and accommodating as you would expect. Fix the two relatively minor issues (unless you depend on internet access) and this is a 10/10 for me.
August 30, 2013
Rated 5 out of 5 by gt13 Excellent Anniversary Stay
Hotel was fantastic. They upgraded us to a very nice suite. Staff went above and beyond - they read on my file that it was my anniversary and sent up complementary chocolate strawberries and champage. Concierge was super helpful and friendly. Overall excellent stay. I do wish they had staff outside to help hail taxis as it is extremely hard to get a cab in evenings. From what I saw all hotels in area have difficulty getting cabs so no just Westin issue. Overall highly recommended and excellent experience
August 27, 2012
Rated 5 out of 5 by Michellefromsb perfect
We had the best experience at this hotel. Everyone was so friendly. Bed was great, staff was amazing, breakfast and all meals delicious!
November 9, 2013
Rated 5 out of 5 by paterica1966 Top Notch Service
We were welcomed immediately and treated very well; the attendant checking us in was not able to provide a room upgrade, which worked out fine for us. While we were out shopping for dress clothes for our children, she sent up a little gift of snacks and fruit for all of us. She left a nice little note. It made our stay that much more enjoyable knowing that the service was exceptional. We will stay here for our annual holiday trip to the city!
September 23, 2013
Rated 4 out of 5 by mpmjpm Overall good hotel
We stay at this hotel periodically when going to the city for events. We like the location and the property. We give it an average rating for room comfort because the fan in the bathroom cannot be turned off. In some rooms it is less of a problem than others. It was particularly noisy in the room we had in our most recent stay and interfered with our getting a good night's sleep, even with earplugs.
October 9, 2013
Rated 2 out of 5 by Ocram Nightmare Reservatons System
We had nothing but problems when we booked 5 rooms for our family get together for a graduation event. We booked the first night using Starpoints, and booked the second night on a regular basis. The front desk did not link the two sets of reservations, which caused us to take 20 minutes at check in to clear up the confusion, and again another 20 minutes the next day when the linkage STILL wasn't done. We spoke to the hotel manager, who provided some accommodations, but we would never do this again.
May 28, 2013
Rated 5 out of 5 by joecuzy The Hotel Relaxing
The room was very clean and open. I was able to relax.
November 11, 2013
Rated 4 out of 5 by Fogie Great location
great business for business travel
November 11, 2013
Rated 2 out of 5 by Jtravel Westin San Francisco Market
Upon checking they couldn't find my reservation. Once located they wanted to charge my corporate card and not my personal card. Unacceptable.
Hotel was loud and our toilet ran all night.
November 4, 2013
Rated 5 out of 5 by RudyAdam Excellent location & services!
Great hotel. Our room had a wonderful view on San Francisco and the staff largely exceeded our expectations.
Our front desk agent, was extremely pleasant, smiling, and arranging throughout our stay.
We definitely recommend this hotel and will go back next time we are in San Francisco!
October 27, 2013
Rated 4 out of 5 by Goodeye440 Second room met expectations
My husband and I were in San Francisco for a one night and two days of city holiday shopping. While we know that every standard room in a hotel is not equal, it would have been nice if upon check-in we could have been given our second room first rather than the dark, office facing room originally assigned. The front desk happily gave us a more comfortable room across the hall with a lovely ambiance which made our trip memorable in a positive way as well as ensured us a return visit with Westin.
December 15, 2012
Rated 2 out of 5 by margiect very disappointing stay
This was our first trip to San Francisco and our hotel stay was quite disappointing. From the moment we checked in it was very crowded with long lines at reception and for the concierge. A few elevators were not working so after waiting 15 minutes or more we took the stairs. The entire hotel is under construction with large sections of the lobby blocked off. I felt a few of the concierges really had no idea of what they were talking about. Ivana was the exception, she was very helpful.
July 6, 2013
Rated 4 out of 5 by yabbi Perfect location in downtown SF
This hotel had the perfect location in SF downtown and our corner suite on the 33rd floor had the most spectacular view of the city. Our suite and bathroom were clean. Loved the Westin aroma in the lobby area near the entrance.
House keeping was a bit below par. With a family of 5 in the suite, 2 rollaway beds had bed sheets that were stained and returned and changed. A few bath towels had stains that were exchanged quickly. Shower curtain had slight stink which was promptly taken care of.
April 12, 2012
Rated 4 out of 5 by Dave993 Good hotel, but eat elsewhere
The hotel was great.....convenient location, nice view, clean, well laid-out room. But I had both a dinner and a breakfast at the restaurant in the hotel and both were terrible. The breakfast, in particular, was overpriced and of poor quality. The quiche in the buffet was served cold. The eggs were runny and tasteless. I mean really tasteless. In a city with good bagels everywhere, the bagels tasted like they were purchased at a supermarket in a plastic bag. Better food at a comfort inn.
December 17, 2012
Rated 5 out of 5 by Crazycanucks Flawless experience
Stayed three nights at the Westin Market and everything has been excellent.
The staff was available to help and guide us. We ate at the hotel restaurant and it was delightfull for a decent price. The rooms are very clean at up to date. The location is just perfect since it is a couple blocks away from union square and has a BART station, train and bus stop just at the corner that can lead you to every part of the city.
Thanks for this memorable stay!
August 28, 2013
Rated 3 out of 5 by MLTW Great location, but...
The good: great location. The bad: when we checked in we were told we had a low room by the elevator that people previously complained about noise. There was a queen bed room available on a higher floor which we took. She didn't say the queen bed was more like a double bed and the room was maybe 2/3 the size of a normal room. There wasn't enough room for 3 of us when a friend stopped in.
We caught cabs twice and had to flag them ourselves (no doorman in sight to whistle either time).
June 2, 2012
Rated 5 out of 5 by lynne17 great location
we had a great stay. everyone was very nice and helpful and we will definitely stay again.
November 4, 2013
Rated 5 out of 5 by Lance02 An Excellent Visit to the Westin!
My wife and I visited the Westin recently, and our experience with the staff and facilties couldn't have been better! What a great group of people working here!
We were visiting one night on the end of our trip to SF, and our weekend anniversary celebration. The wonderful hostess at the counter was so helpful in getting us into our room early - and providing a nice celebratory anniversary gift!
And the whole hotel is so nicely decorated, and the bed was amazingly comfortable.
April 2, 2012
Rated 3 out of 5 by PattyMarie Rude Front Desk, No Lounge Club
I was checked in Thursday 8/22 by a Chinese Trainee with the first name Mei. Her mastery of English was not strong. But what was worse is that (a) she was rude and abrupt (as if she had a plane to catch and I was holding her up) and (b) she did not seem to follow protocol (she did not ask me "points or a movie". This gal should first be taught better English (pronunciation as well as typical polite phrases used in the hospitality industry.
August 24, 2013
Rated 5 out of 5 by Anniemi Great Long Weekend
Our stay this past weekend was amazing!
You are running a great hotel because.....
Your front desk staff are extremely nice
our request for a rollaway one nite of our stay was made no problem.
Your doormen and car valet efficient and friendly.
Special kudos tothe doorman on
Sun. nite who reccommended "The
Saloon " for great Blues in Northbeach
October 8, 2013
Rated 5 out of 5 by Rayfield1 Front Desk
The front desk attendant was exceptional and unfortunately I do not recall her name exactly (my apologies) but Mitshi seems close. She went beyond her way to make our stay special.
October 28, 2013
Rated 2 out of 5 by Carsyd Disapointed
First, my room was void of the basics like soap, shampoo, etc. Second, I didn't have a bathrobe in the my room. I was later informed that I had to request a robe if I wanted one. Third, beginning at 1am, a loud alarm like noice started. I first thought it was a fire alarm. After looking in the hallway and around my room, I realized the noice was coming from the toilet. Hotel management gave me another room but nothing for my inconvenience.
August 20, 2013
Rated 2 out of 5 by mpkunkel44 so close but unfortunate
The room was close, staff great, upgrade being part of SPF beautiful... the only issue was waking up to and realizing there was what appeared to be blood on the sheet of the bed. Neither my wife or I had any cuts or scrapes so were quite disgusted. That said, no follow up needed. We just suggest more thorough review of quality from this perspective. Again, all else was great and highly recommend the hotel as we have stayed there on many occasions in the past.
February 11, 2013
Rated 5 out of 5 by vanariesboy Great location for seeing the city
We stayed here four nights at the beginning of a California vacation in July 2013. As an SPG Platinum member, the hotel upgraded us to a nice corner room on the 34th floor with a great view of downtown, the Golden Gate Bridge, the Bay Bridge, and Alcatraz.
Our first impression of the room wasn’t great: there was a used coffee condiment package on the desk, presumably left over from the previous guest. Otherwise, the room was clean and up to the usual Westin standards. The ‘Heavenly Bed’ was a bit firmer than others I’ve experienced, which was just fine with me.
The biggest problem was the bathroom. Both the shower and skink had temperature control issues, which often led to brushing teeth with hot water and showers that fluctuated wildly between scalding and frigid water. We called for service after the first night, but the problem persisted throughout our stay.
Several parts of the hotel were under renovation when we arrived, including both lobby bars/lounges as well as the fitness centre. However, the hotel had made arrangements with another Starwood hotel -- just a block away -- for use of their fitness centre. This was very agreeable to us, because the other hotel also had a pool and hot tub!
Breakfast is served in the hotel’s restaurant, “Maso.” SPG Platinum members are given coupons for the continental breakfast buffet for each day; an upgrade to the hot buffet is available for $5. However, the coupon is only good for one person: when I called and asked about this, I was told only the Platinum member, and not their spouse staying in the same room, is entitled to breakfast – but that as a special goodwill gesture they would give us a second set of coupons. This is contrary to the SPG terms and conditions which clearly state that breakfast is for the Platinum member and one other adult registered in the same room.
The buffet itself had a good variety of options, including smoked salmon and a nice cheese plate. Fried chicken is even served a couple of times a week!
The room and bed were very comfortable and we had a great view towards Union Square and Nob Hill from the floor-to-ceiling windows.
Tip: you can walk virtually anywhere you’d want to go from this hotel, and the BART and MUNI are only a block away.
November 17, 2013
Rated 3 out of 5 by Chris34 Good Hotel - Great Concierge
I rated the hotel as average as it meets the minimum requirements - a comfortable room in a convenient downtown location. I also recommend checking your bill as mine contained additional charges that should have been complimentary.
If I was rating Toby the Concierge, he would get 5 stars. Very helpful and went above an beyond. Toby knows the area and how to get you event tickets. Great service.
September 19, 2013
Rated 3 out of 5 by Elizabeth81 Slow service, less attention
Normally very happy with Westin and SPG. This was an exception. On day 1, bathtub was very slick, and I fell backwards out to the floor, pulling down the shower curtain. Called to report need for repair of curtain and request to not have tub so slick - experience little regard for whether I was okay and no attempt at service recovery.
Had no room service menu - called desk and requested one. Took one hour, three phone calls, and two trips to my room to get me a menu. Then, when I ordered food, it was cold and did not taste good.
Requested help from concierge (in person), and she treated me like I had come from the country and had no idea about restaurant selection - when, in fact, I am a foodie and seek out good restaurants. She was in a hurry and did not want to take the time to hear what I was interested in finding.
November 11, 2012