Rated 4 out of 5 by HistorianInTheHouse Great location for conference attendees
This hotel is very well located for anyone attending a conference at Moscone Center. The Westin Saturday late stay program is awesome too. That gives customers the chance to see local attractions they may want to see after a week of conference meetings. The Jewish Museum deli next door has chocolate babka too! Many great restaurants can be found in this area such as Amber India and newly opened Trou Normand. The staff at this hotel are very helpful and attentive to customers!
April 9, 2014
Rated 4 out of 5 by ban48 Employees
Ms. Captin at the preferred guest station was a great help to us. She was able to give us the information we needed as well as solving a few problems that we had encountered.
April 18, 2014
Rated 4 out of 5 by lynne17 Great Location
Staff is wonderful. Location is convenient for taking public transportation and walking. We have stayed before and would stay again.
April 15, 2014
Rated 5 out of 5 by candz great staff
always nice to be welcomed by friendly, efficient and helpful staff, that recognizes your spg status.
April 14, 2014
Rated 2 out of 5 by JMSF Parking troubles
Had a wonderful experience with the hotel overall with the exception that gettting my car from valet was troublesome. So I called down twenty minutes before I went down for my car. It was not there, gave the guy my ticket and waited another 20 mintues and still no car coming up. Four people came out, gave their ticket to valet and within minutes their car was brought up. So, I called the manager and they didn't know what the problem was. Yet waited another 10 mins, guess what, finally got my car and now I am 45 minutes late for brunch. Manager Jonathan said that the valet apologies for the snapfoo and that the charges for the parking would be rembursed, 2 weeks later, I have not see my CC credited. Time for a letter and a phone. Plzz do I really need to go through this? Yea, at $54.72 a day and 4 days, Yep, that's alot of money for parking. PS... I had this happen to me twice while I was there!!
March 22, 2014
Rated 3 out of 5 by Michelle462014 It's the little things...
This was our first visit to the Westin on Market Street. We chose to stay at this location as we were running in the S.F. Rock N Roll 1/2 Marathon and this hotel was recommended. I had a couple of questions that none of the staff seemed to be able to answer (they referred me to someone else, who didn't know the answer either), which was fine; I can handle that and let it go. However, a couple of other things occurred that bothered me as I expect more for this level of hotel. First, the drain in our shower was broken and did not drain properly. That to me is unacceptable as Housekeeping has to be aware of this if they are cleaning the shower each time a guest leaves. My second frustration was when I got home and reviewed our bill - we were charged for two items from the mini bar that we absolutely did not eat/drink. When I tried calling the hotel to discuss the charges, my call was disconnected two times. So, what started out as a pleasant enough visit with the minor inconveniences in the beginning ended up enough of a bother that I don't need to return to that hotel.
April 7, 2014
Rated 3 out of 5 by Rj66 Service needs improvement
Good location, staff was not ver attentive to details, such as welcome gift, no one answering the front desk after 25 rings, sat down in the bar lobby and after 15 minutes of being ignored, I left without a drink.
April 7, 2014
Rated 4 out of 5 by Rodolfosanson Good location
As a gold SPG member I am very disappointed that I had to contact the front desk 3 times after I left, who transfered me to accounts services, to request:
1) my expenses statement or folio, which was needs sent by email
2) complain about wrong charges of the internet fees that were given for me as a gratuity during check inn process
3) to complain about a forth daily rate charged uncorrectly on my credit card, when my reservation was for only 3 nights
Additionally, and saddly, most of the times when I had to use the services of the hotel, I met unpolity or "people unprepared to deal with customers":
- That happened with the guy that handled my the luggage during check inn (but not for the guy who delivered my packages), the woman working at the Maso restaurants, and for more than 3 times, when I pressed the button on the telephone on my room for guests services, such as to print a document, to hear the message blinking on the telephone or to know anything.
THIS HOTEL IS SIMPLY THE WORST IN SERVICE , IN WHICH I EVER BEEN IN, with SPG GROUP
April 5, 2014