Rated 1 out of 5 by hdpetersen So you know how to MAKE a Reservation, you just don't know how to HOLD a reservation
So after a 4 hour delayed flight out of Atlanta arriving at 2AM and a horrific day of travel, I was just wanting to go to sleep. Upon arriving, I was told since I was late, my room was given up and the hotel was booked solid with no rooms available for us. After arguing with the manager for an HOUR, he finally found us a room...now 3 am in a lower quality room than I paid for. Whatever, I needed sleep! The next day after several meetings, I went to the day manager, Zeke, who was very kind and gave us a free drink ticket. Albeit that this was not a solution, at least he made me feel better about being rejected the night prior. Hotel is usually great and I stay here often...this was just one bad experience.
April 18, 2014
Rated 4 out of 5 by HistorianInTheHouse Great location for conference attendees
This hotel is very well located for anyone attending a conference at Moscone Center. The Westin Saturday late stay program is awesome too. That gives customers the chance to see local attractions they may want to see after a week of conference meetings. The Jewish Museum deli next door has chocolate babka too! Many great restaurants can be found in this area such as Amber India and newly opened Trou Normand. The staff at this hotel are very helpful and attentive to customers!
April 9, 2014
Rated 5 out of 5 by CityTraveler Great Travel Experience
This hotel is conveniently located in SF city near Union Square. The room was clean and well maintained. The bed and linens were heavenly for getting a good night's sleep. Check-in and check-out were efficient. Good value for the SF area and amenities.
April 21, 2014
Rated 2 out of 5 by BKA1 Dirty Room
Upon arriving in my room, the sheets on my bed had not been changed (woman's hair on in the sheets and a Starburst smashed on the top sheet). I asked and the hotel staff did change the sheets.
My room was not cleaned after the first night. I asked for it to be cleaned and, this time, it never was.
The front desk was apologetic but not helpful.
April 18, 2014
Rated 4 out of 5 by ban48 Employees
Ms. Captin at the preferred guest station was a great help to us. She was able to give us the information we needed as well as solving a few problems that we had encountered.
April 18, 2014
Rated 4 out of 5 by lynne17 Great Location
Staff is wonderful. Location is convenient for taking public transportation and walking. We have stayed before and would stay again.
April 15, 2014
Rated 5 out of 5 by candz great staff
always nice to be welcomed by friendly, efficient and helpful staff, that recognizes your spg status.
April 14, 2014
Rated 2 out of 5 by JMSF Parking troubles
Had a wonderful experience with the hotel overall with the exception that gettting my car from valet was troublesome. So I called down twenty minutes before I went down for my car. It was not there, gave the guy my ticket and waited another 20 mintues and still no car coming up. Four people came out, gave their ticket to valet and within minutes their car was brought up. So, I called the manager and they didn't know what the problem was. Yet waited another 10 mins, guess what, finally got my car and now I am 45 minutes late for brunch. Manager Jonathan said that the valet apologies for the snapfoo and that the charges for the parking would be rembursed, 2 weeks later, I have not see my CC credited. Time for a letter and a phone. Plzz do I really need to go through this? Yea, at $54.72 a day and 4 days, Yep, that's alot of money for parking. PS... I had this happen to me twice while I was there!!
March 22, 2014