Rated 2 out of 5 by NIMMER This is a Hotel that doesn't have its act together
It is very rare that I write a negative review of a Westin Hotel, but this one doesn't make the grade:
1. The Hotel has a bandwidth problem with WiFi so that at 8am in the morning when everyone signs on it becomes unusable. Not a recent problem either as they knew they had this problem a year ago when I stayed there and they haven't fixed it.
2. There is no room service at lunchtime.
3. There was renovation and heavy drilling on the floor I was on.
4. The lady on "Service Express" was good on the Express part but didn't understand the service bit and was gratuitously rude on 2 occasions.
Given the rate was over US$500 per night, including tax, this is a Hotel to avoid.
July 11, 2014
Rated 5 out of 5 by Jenn143 Love this hotel!
I stayed twice this past month and both times were great. The staff is friendly, both front desk and housekeeping. I work in hospitality and the service here is great.
Shout outs to Zeke who made my boyfriend's bday stay special by sending up some champagne and strawberries to my room and the other front desk agent who checked me in during Gay Pride weekend who was very welcoming(I'm sorry I can't remember his name).
They were both absolutely wonderful.
The front desk team gave me a super late 3pm checkout after a night of partying, which I am sooooo grateful for. Great room, great views, clean hotel and sweet friendly staff. Kudos to all of you guys!
July 20, 2014
Rated 5 out of 5 by Brenda567 A perfect visit
We loved everything about this hotel-we had stayed in another hotel (non-Westin) for an event the previous two nights and our room was hot, the bed was uncomfortable, it was loud...not a good time. From the minute we pulled in to the drive at the Westin, it was perfect. The staff was wonderful. I mentioned at check-in that we were there for my birthday and later that evening, a lovely plate of fruit with a happy birthday note was delivered! We loved our room-great view, very comfortable, and of course the Westin bed never disappoints. We got a great night's sleep after exploring the city and a really good dinner at the restaurant in the lobby. We will definitely stay there again!
July 22, 2014
Rated 3 out of 5 by Idonotwantanickname Noise
Next time I'm in SF, if I stay at this hotel, I need to be in a room away from Third/Market. The traffic noise kept me awake and waking up all night. I didn't get much sleep. Very difficult to go on a business trip and not get much sleep. If I can't get a room away from the street next time, I can't stay at this hotel.
July 25, 2014
Rated 1 out of 5 by X987 Don't expect Westin standards!
If you have no other places to stay in SF, then at least stay away from room on floor 32 and 33 if not disabled!
Pros: Location was good and the public areas looks nice (no pool though), comf. bed
Cons: Dark and worn rooms, old bread at breaksfast, didn't credit right no. of points to account, below Westin standard service and rooms
July 22, 2014
Rated 5 out of 5 by GMack55 Perfect Location
I stayed at the Westin Market street with a friend for a weekend getaway and it was perfect for relaxing, eating-out and minimal sigh seeing. Everything was within walking distance from the hotel. We went for dinners out at Yerba Buena Center and explored the MOMA and Metreon during the day. We also had great fun back in the hotel bar! We loved being so close to everything, we never even needed a cab.
The room was super comfortable, updated and clean.
July 21, 2014
Rated 5 out of 5 by travelingpants30 The hotel
Amazing hotel from inside to out. Had an amazing view of the Yerba Buena Park.
July 23, 2014
Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014