Rated 2 out of 5 by SpgGoldMember Bad service & bad room using SPG pts.
This is in regards to the Westin San Francisco Market Street. I called the hotel directly and a nice woman helped me modify my reservation to add my friend's name because I came down with the flu and couldn't go. I told her that my friend would be checking in instead of me. The women told me that it would be a nice room! Well, when my friend went to check-in the front desk was very rude to her and insisted at first that she couldn't check in. Eventually, they did let her check in, but assigned her a terrible room across from the elevator. It was very noisy all night. I would have expected much better treatment than that for the number of SPG points I was charged! My friend and I both are Gold SPG members, some treatment!
May 20, 2013
Rated 5 out of 5 by vic60 lovely hotel, consider easier WiFi access
This is a lovely hotel with quick, courteous service and extremely comfortable rooms and beds. There is a little noise from Market street (construction late at night) but it did not interfere with sleep. At the meeting, it would have been great to have WiFi. I was told that it was prohibitively expensive; this seems silly and petty in this IT-dependent age. All in all I would strongly recommend this hotel
May 19, 2013
Rated 2 out of 5 by dailak The most disappointed stay ever
This is my 4th year staying at westin market street for my google io conference.
I picked this hotel every year because I like the location and the high quality service.
However, this year is very disappointed. First, the in room wifi is extremely unstable. Most of the time, I couldn't even connect to it. It completely affected my ability to work in my room.
There is zero room service, on both day, I noticed the beds had not been made after I came back from conference. I called the front desk the first day, and they sent a nice lady over to do the bed. It happened the second day too, but I just gave up in calling... why do I have to call for the basic hotel service?
There is no body wash in the room, I am amazingly surprise with this 5 stars hotel. Although I was able to get it from the front desk, but why? Is it that much expensive that you can't put one small bottle of body wash in the guest room?
The so called $5 coupon to be used on hotel food outlet was not usable at the snack bar. Okay, I don't understand again. If you don't really want to let me use the coupon, then just don't give it to me, if you want to please your customer by providing perks like this, then let us use it at all the hotel food outlet as marked in the coupon.
Anyway.. I don't know whether I will stay at your hotel again if the service has been degraded so much.. I would love to hear from someone who really will address these issues with me and gave me some explanation and compensation.
May 18, 2013
Rated 4 out of 5 by Gordon Nice Hotel, Good People; HORRIBLE FOOD!!!
Toby the concierge was excellent as were front desk folks. Hotel was good, clean, comfortable room. The food served at the luncheons was absolutely horrible. Chicken 2 days in a row was tasteless & tough-both days, desserts were served frozen. I travel regularly and this was absolutely the worst food served to a group in recent memory. Totally unacceptable.
May 15, 2013
Rated 5 out of 5 by RunnerGirl The Most Awesome Hotel to Stay
"We were greeted by laughter and smiles." I wish I could name all the wonderful people who helped us. Sweet Sara at the front desk upgraded us to the best suite ever. The bells man was there when we arrived and left and made sure we were taken care of. Great place, so relaxing, super location. Everyone did more than asked, very kind. :)
May 14, 2013
Rated 5 out of 5 by Alexander Excellent hotel!
This hotel is always on top of my mind, when I travel to SF.
Rooms are clean and comfortable, facilities and amenities are great, staff is very friendly.
SPG recognition is excellent too. They remember and fulfill my usual requests even months after I was staying there.
May 12, 2013
Rated 3 out of 5 by Lslo Expected a little more for the money...
Stayed for 2 nights for my daughter's birthday. I requested joining rooms for my daughters and myself when making a rsvp, but didn't get it when I checked in so we had to wait until 8pm to get the joining room. There was no paid movie available the night we planned to watch a movie. We valet our car but it had such a small entrance area that it was very crowded, besides being off a very busy street. I was also surprised that there was no bathroom in the lobby - had to go all the way up to my room. Otherwise, it was okay.
May 6, 2013
Rated 1 out of 5 by Patti Totally a bad experience
The first room they checked us into the toilet did not work and the carpet were not dried properly and the room smelled. They did move us, but charged me for the room, when it was a complimentary upgrade.
The bar service was horrilbe and the front desk staff was rude. We had a 4:00 pm checkout, and they locked us out of our room. I plan a lot of meetings with Starwood and I will never use this property.
April 22, 2013