Rated 3 out of 5 by Carol37 Good location
I was expecting better service than we received. Bedside light never worked from the time we arrived to when we left, we left both lights on daily hoping housekeeping would notice but they didnt. When we went down to breakfast nobody explained there was a buffet breakfast. On the first day I went to breakfast I asked for wholegrain toast & the waiter did not speak English so could not understand what I was asking for so I show him on the menu & he told me "we dont have it". I was very surprised that the hotel did not have the PBS channel, I did ask & they said they did but it was not channel 7 as they told me (my friends & I wanted to have room service & watch Downton Abbey)
February 25, 2014
Rated 5 out of 5 by Margarita17 Exceptional from the moment we arrived!
We recently stayed at the Westin -- San Francisco Market for an extended Valentine's Day weekend.
From the moment we pulled into the valet and were greeted by "Paul" we started a fabulous, unforgettable stay.
The Front Desk, Bellmen, In room service, and all employees were welcoming, accommodating and extremely pleasant. All requests for assistance, directions, and even in room amenities were quickly fulfilled and always with a smile.
We will definitely recommend this hotel to others and will be back very soon!
February 21, 2014
Rated 5 out of 5 by jon202 A very nice experience
The lobby is well organized including lots of small corners to sit and talk with friends. A nice feature is the ability to print boarding passes right at the concierge desk. The elevators were fast but access was slow during "rush hour" periods.
The restaurant and bar were first class. It is very nice that the Airport access via a close BART is available.
February 22, 2014
Rated 5 out of 5 by Kwong Staff are super friendly and responsive to questions
The staff really made my stay extra special!
February 23, 2014
Rated 5 out of 5 by BCC1994U Outstanding Service & Amenities
The staff was pleasant,courteous,and professional this includes the door man who is the first to greet you on in and make you feel welcomed !
I have to tip my hat to Alison at the front desk who was a good listener and attentive to our needs during the stay the floor she put us on was perfect....Thank you
This hotel was convenient and close to everything I definitely plan to stay here again and so should you!
February 18, 2014
Rated 3 out of 5 by Curt My Mistake
I chose this hotel and it's premium price because I am an SPG Platinum. My reward, 2bottles of water, internet and a split of wine, did not and does not justify the expense and effort I put into achieving and maintaining Plat status. Loyalty programs are a two way street. I do not believe that rm 2523 was the best available room upon check in. Premier rooms start on the 27th floor so my base expectation was not met.
$269 for a room with no benefits other than water, internet and a small bottle of wine? I would expect that just walking in off the street.
I reached out to Simone during my stay but she did not answer either my email or voice mail.
January 19, 2014
Rated 5 out of 5 by sleighto Amazing hotel!
This is our second stay at this Westin and it was just as great this time as the first time. Our room had an amazing view with floor to ceiling windows overlooking the City and on to the ocean. The location absolutely can't be beat for shopping, museums, travel options (trolley cars, car rental, etc.), dining, pretty much anything you'd want is right there. The staff is unbelievably friendly and accommodating. Our flight was cancelled due to snow and they got us booked for an extra night in the same room. A beautiful, friendly stay!
February 15, 2014
Rated 2 out of 5 by Chuck262 This hotel has gone downhill
The hotel has patrons with pit bull dogs in the lobby, which has turned it into a gangster-like atmosphere.
I won't return.
The room was in need of an update with non-functioning appliances, and worn fixtures, etc.
February 19, 2014