Rated 5 out of 5 by Rohish Good customer service
I always like staying here because the customer service is so wonderful. Everyone we see walking through the property asks us how we are and if we need any help. It makes us feel very welcome. The rooms are very nice with great view of the city!
January 22, 2015
Rated 4 out of 5 by Michael3615 GREAT value
Located on Market. Walking distance to so very many things. Rooms are good and of course the Heavenly bed helps. Would definitely stay here a gain. We paid only $159.00 and since we are GOLD got upgraded to a great room with a view.
January 21, 2015
Rated 1 out of 5 by holiday417 Terrible service, atttidude and hotel
Except for the central location, there is nothing positive about this hotel. The staff are rude, arrogant and apathetic to guests. The rooms are extremely small with low ceiling and the bathroom is so small it is difficult to take shower or a bath. The beds are old and sagging. The breakfast was very limited and poor quality. It is hard to understand why this hotel received wonderful review since there is nothing positive about this hotel except for its location.
January 10, 2015
Rated 5 out of 5 by 2014Disappointed2014 Great Facility in an Urban Area
A wonderful retreat in the midst of an active, urban area. One cannot beat the location for either business or pleasure while in San Francisco. I would certainly stay here again.
January 5, 2015
Rated 5 out of 5 by RufusInHI DEFINITELY WOULD RECOMMEND THIS EXCEPTIONAL HOTEL; KUDOs to the STAFF and MANAGEMENT
Everything about The Westin San Francisco Market Street is EXCEPTIONAL. We spent Thanksgiving Weekend with our family in three rooms. The Front Desk Staff was very friendly and provided excellent service. The rooms are large, confortable, and clean. The Front Desk Staff recognizes your SPG membership and consistently thank you for your patronage and loyalty. Early Check-in and late check out was provided without any haggling or guilt. Having stayed at several SPG properties in San Francisco, this was by far the best. Props and Kudos to the caring and gracious STAFF and Management whom made our Thanksgiving Holiday full of memories!
December 5, 2012
Rated 5 out of 5 by Mattdycr Location. View. Professional.
One of the most pleasant experiences I''ve had at a Starwood hotel. The lady at the front desk was so welcoming, friendly and seemed genuinely interested in making my stay a great one. I was given a corner room on the 26th floor, (deluxe I presume). The views were breathtaking, and when the sun begins to set, the bay looks stunning. The one problem I have with this hotel is that it was unavailable for my next stay. Definitely recommend.
April 3, 2012
Rated 1 out of 5 by hdpetersen So you know how to MAKE a Reservation, you just don't know how to HOLD a reservation
So after a 4 hour delayed flight out of Atlanta arriving at 2AM and a horrific day of travel, I was just wanting to go to sleep. Upon arriving, I was told since I was late, my room was given up and the hotel was booked solid with no rooms available for us. After arguing with the manager for an HOUR, he finally found us a room...now 3 am in a lower quality room than I paid for. Whatever, I needed sleep! The next day after several meetings, I went to the day manager, Zeke, who was very kind and gave us a free drink ticket. Albeit that this was not a solution, at least he made me feel better about being rejected the night prior. Hotel is usually great and I stay here often...this was just one bad experience.
April 18, 2014
Rated 2 out of 5 by RWood Poor Billing Procedures
I was charged twice for my room - and the hotel staff blamed me for giving them my credit card upon check-in, which as far as I know, has always been standard procedure. Upon check out they provided me with the wrong bill, and only when I found out I was charged twice did I receive the "real bill" as evidence of their appropriate actions. Totally unhelpful.
The restaurant kept odd hours and was not serving food due to "events" which I thought was weird.
Other than that, it's a typical Westin.
Advice, watch your credit card statement and require the real bill upon checkout.
April 23, 2014