Rated 5 out of 5 by santri1969 Wonderful downtown property
Excellent location, SPG recognition, very busy hotel though - highly recommened for touristy stuff. Not good for business travellers.
November 17, 2014
Rated 5 out of 5 by Rexer House Keeper and other staff members
Over-all, we are very satisfied with our stay here at the Westin Market Street. The room was clean upon arrival and had spectacular view from our corner room!!
A minor side: twice in a row, the house keeper forgot to leave a bath mat and restock water. It was not such a big deal as she was still available on the same floor. I am not sure if she is not a fluent in English, but she never greeted you either, during our whole stay.
Even when I asked for those missing items in the hallway saying "excuse me,,,,", here initial response was "what?" Despite that, the way she cleaned the room was impeccable! It'd be much more pleasant see her smile and greets the guests.
Speaking of pleasant, the staffs who brought up beds and bowls for for our dogs and mini fridge were all so courteous and pleasant. The same can be said for all those valet parking attendants. The especially nice staff was this asian bell boy by the door: he would greet you every time, open the door and remembered the reasons why we were there in San Francisco and asked how it went. They were all very special people.
Compared to those people, the staffs at checking-in counter need to improve a little bit as well.
November 12, 2014
Rated 5 out of 5 by Denco Outstanding
We booked this Westin for a 60th birthday getaway. The staff was very responsive to us from the time we arrived. The room met all of our requests. It was very clean, comfortable, and quiet. They even sent a birthday gift to the room. What a thoughtful bunch. I will stay here again and would highly recommend this Westin Hotel.
November 9, 2014
Rated 5 out of 5 by Lill53 The Hotel Staff very Friendly
Staff at this hotel is very helpful and friendly.
November 3, 2014
Rated 4 out of 5 by SF2boondoggle Not what we expected from Westin
At check-in I specifically asked for a quiet room (typically means away from elevators & ice machines). We were at the end of the hall, which was very nice, but in a room on the 6th floor with a wall of windows facing an alley where trucks were coming/going at all hours with the backup alarms blaring. Police sirens on 3rd street were shockingly loud enough to wake you up.
The way the bed was made was irritating. Sheets would constantly come un-tucked and one of us would end up tangled in one. A good night sleep was out of the question.
The bathroom belonged at a Motel 6. If you wanted to close the bathroom door, you either had to straddle the toilet or step into the bathtub. The room was big and had plenty of space, so I'm not sure why the bathroom was so short changed. It also happened to be in line of sight down the hall, so if you didn't straddle the toilet or hop into the tub before sitting, you could easily say hello to your neighbors if your "other" opened the door at the wrong time.
The staff in the lounge were nice, as was the setting & vibe, but food choices were surprisingly boring and unimaginative. Certainly did not entice one to eat at the hotel even after a long day on the go.
Sorry Westin. Not thrilled with this trip.
November 2, 2014
Rated 5 out of 5 by Kaeb55 Happy Coincidence
I was here for business the night the Giants won the World Series....party in the streets!
A little noisy but the celebration was energizing...despite the noise until 2 AM.
As always, the location is great, the staff wonderful. The room I had this time was the best yet!
October 31, 2014
Rated 5 out of 5 by RachelNY Excellent service
It was a pleasure staying at the Westin. Hosipitality as it should be. Well trained staff, clean room, comfortable beds in a great location..
October 30, 2014
Rated 3 out of 5 by FreqStarwoodTraveler22 Great hotel, but a bit noisy
I stayed at this hotel twice within one month, and both times, the street noise disturbed my sleep. I was on the higher floors each time, but it did not seem to help. Perhaps I should ask for the non-street side of the hotel.
The hotel was comfortable and the staff was friendly. I really don't have anything to complain except for the noise.
October 27, 2014