Rated 4 out of 5 by CheesePlate Dont Order The Room Service
Had to deal with too many issues including the quality of the food and putting meat on items we specially asked for to be vegetarian. Otherwise another great Starwood stay.
December 5, 2014
Rated 5 out of 5 by santri1969 Wonderful downtown property
Excellent location, SPG recognition, very busy hotel though - highly recommened for touristy stuff. Not good for business travellers.
November 17, 2014
Rated 3 out of 5 by Frog123 Customer service needs improvement
I checked in on 26th no for two nights,even after checking in late the room was not ready. I was told they would call me when it is. After no response for more than an hour I went back and was told that the room was ready and sorry that they did not call.
Did not sleep well at all since the whole night felt like I was on a train station. The amount of noise from the elevator was horrible. My room was 2916...after I requested a quite room.
November 29, 2014
Rated 4 out of 5 by Jay1972 Good but disappointing
Did not feel the value of a gold member on this trip.
December 1, 2014
Rated 4 out of 5 by MJ8968752 Great Space on the 29th floor
I stayed in a lovely room on the 29th floor. The view was amazing and the amount of space was just right. The one thing that didn't match was the bathroom. I thought it wasn't as luxurious as the rest of the room and there was not enough light or water pressure in the shower. The floor was nice and quiet (no screaming kids or loud guests at night) which made for much needed quiet and relaxing nights during a business trip.
November 25, 2014
Rated 5 out of 5 by RufusInHI DEFINITELY WOULD RECOMMEND THIS EXCEPTIONAL HOTEL; KUDOs to the STAFF and MANAGEMENT
Everything about The Westin San Francisco Market Street is EXCEPTIONAL. We spent Thanksgiving Weekend with our family in three rooms. The Front Desk Staff was very friendly and provided excellent service. The rooms are large, confortable, and clean. The Front Desk Staff recognizes your SPG membership and consistently thank you for your patronage and loyalty. Early Check-in and late check out was provided without any haggling or guilt. Having stayed at several SPG properties in San Francisco, this was by far the best. Props and Kudos to the caring and gracious STAFF and Management whom made our Thanksgiving Holiday full of memories!
December 5, 2012
Rated 5 out of 5 by IRELANDSMAN EVER SO WELCOMING
It has been nearly 2 years since my last visit--too long.
What a pleasure it must be for the GM to have 2 such professional ladies as CARMEN-GERALDINE at front desk.
They have a natural ability to recall guests names which is so important for arriving guests.
My suite on the 26th floor was delightful with amazing views.
Breakfast was good and busy.
Hotel is just off Market Str and ideally located.
November 25, 2014
Rated 5 out of 5 by Mattdycr Location. View. Professional.
One of the most pleasant experiences I''ve had at a Starwood hotel. The lady at the front desk was so welcoming, friendly and seemed genuinely interested in making my stay a great one. I was given a corner room on the 26th floor, (deluxe I presume). The views were breathtaking, and when the sun begins to set, the bay looks stunning. The one problem I have with this hotel is that it was unavailable for my next stay. Definitely recommend.
April 3, 2012