Rated 5 out of 5 Brief Layover
I found myself in need of a hotel for two nights between business meetings in Palm Springs and Modesto. My room was not ready upon arrival (it was only 9am so no fault of the hotels), but the staff was very welcoming and able to check my luggage providing me with a phone call when my room was ready and a plethora of suggestions of things to do and see while I waited. There was a room service tray that sat outside my room that first day and the next, which seemed a bit neglectful, but overall that was my only complain by a fairly particular guest. The room offerred nice views, the bed/toiletries/amenities were all as to be expected from a Westin and I was very impressed by the size and variety provided in the fitness center as well as the breakfast buffet in the restaurant. I would definitely stay here again and would recommend it to a friend or colleague as well.
July 7, 2014
Rated 5 out of 5 by HotRods Nice for a Relaxing Getaway
My husband & I thoroughly enjoyed an overnight "Staycation" at the Westin SF @ Market Street -- a refreshing getaway that exceeded our expectations. As Bay Area locals, we took this opportunity to relax like tourists -- enjoying the hotel's amenities, dining out, attending a Jazz concert, shopping & strolling leisurely around Downtown/Union Sq. area. Great fun!
Westin @ Mkt St is a modern, well-appointed property with "heavenly" beds & great all-around service -- an urban Oasis.
July 5, 2014
Rated 5 out of 5 by KThing Great Location
I stayed there last summer and that's the reason I stayed there again.
July 7, 2014
Rated 5 out of 5 by JHHV Great stay!
I live in the East Bay and came to the city to celebrate a friend's birthday. I had never stayed in this part of town, but was pleasantly surprised. I was greeted with a warm smile and felt truly welcomed by the staff. The accommodations were spacious and very comfortable. The proximity of the hotel to hip night life and venues is unmatched. I will definitely return for another stay. Thank you!
July 5, 2014
Rated 5 out of 5 by CindyC58 Great location, great rooms
Went to San Francisco for the Fourth of July. They gave us a room on the top floor. We were able to see all the fireworks from the comfort of our room.
July 6, 2014
Rated 5 out of 5 by Angels27 Great Hotel
This was a great hotel with a great staff. We had a great room with a great view of the city. We walked to the Giants baseball game and ate at the hotels resturant Maso, very good food and great service. The GM is great guy, and will go out of his way to help you.
July 4, 2014
Rated 5 out of 5 by nonickname22 Nice
All the employees were very pleasant and helpful. The room was roomy and comfortable. The workout room was very good.
June 23, 2014
Rated 3 out of 5 by Fredrik0343 A little disappointing
The hotel room needs improvement in terms of service and room amenities. Connecting rooms, the doors are not sound proof at all. very disturbing with the noise throughout the day.
Staff at the front desk have an average service nothing stood out. staff responsiveness is very poor, especially bell service. I am not sure what is the point of having bell service if they just stand at the counter and look at guests walking pass them with luggages in hand. From the second you get off the car till the second you go to your room. There will not be a single person helping you out with any luggages, not even front desk staff offer for any additional help. If i am a gold member and are being treated like this, how about the others who are travelling with no additional title to their reservation? Very disappointing.
Apart from that, I have to point out Richard from the concierge. Also Christopher from Laundry/ HSKP department who came to my room to collect the laundry. Excellent service and attitude from these two staff. Effortless service and a well orientated staff in all aspects. Definitely an asset to have in the hotel.
July 2, 2014