Rated 4 out of 5 by GTKtax0 First 45 minutes at Westin? / Go with the flow this is the "greek way"
While I have stayed at this resort in the past, I find the need to write about the positives and possible improvements to this great property.
The resort on its own compares to few in Greece. its location, grounds and beautiful waters sparkle majestically.
It's the staff that can make a hotel shine to its glory. While the Front desk and bar staff were great its the behind the scenes that needs immediate repair.
Greater attention to the room preparation must be made by the hotel staff.
In my first 45 minutes; I requested my bags to be delivered on two occasions (once in receiving my keys and half hour later with a call to front desk) which I had checked in earlier prior to receiving my room keys.
Upon entering the room; I could not open the safe. Call to front desk; sent their security person up within 20 minutes.
Tried to work the TV in room; no power. Called and had the TV repairman in. Seems that the rooms power to the TV unit had been completely discharged from the plug.
Waited 45 minutes now for all this to rectify itself but still no bags. Finally went down to front desk and recovered my three bags myself and brought them to my room.
The next morning, one of the girls at the front desk apologized and insisted that she requested the bags to be brought up twice. It seems that the hotel expects a two man operation to handle the following;
(porters, baggage check-in; taxis departures/ arrival) This may be fine in November or February (off season) but it is lacking in service and expectations for the clientele and the busy summer season.
My suggestion to the GM; move waiters from your dining facility that are either delegating order to others or arguing in front of guests on who should deliver plates to a quality control team to your rooms. This was actually comically to watch as the Manager in this area would try to calm staff members, not to shout where guests would hear them.
A property of this magnitude should not have it's rooms delivered to a guest's hands until it is checked and reviewed. One would expect the maids to see that no lighting is available in the shower and report such to maintenance. Not a chance!
Hopefully, the GM will recognize these events and try to implement a system for internal procedures which are expected.
If he doesn't; he need have to worry too much. I will stay there again as I refuse to let staff that are not properly trained to provide "great customer attention" affect any part of my trip at the Westin.
Regrettably, this is the Greek standard.
My message to travellers here, go with the flow and you will enjoy yourself in this beautiful place. Go against the grain of the Greeks and you will truly miss the beauty of this resort and country and will no doubt be worrying about their negative attitudes towards guests and performing at a high level of service which is more than obtainable.
Staff Accountability can be the only way to enhance this resort.
If the hotel could run as 50% as efficiently as it's Japanese Sushi (Nobu) restaurent on the property. Now that would be something to be proud and excited about as a Greek visiting his homeland.
August 15, 2014
Rated 5 out of 5 by Vivi2014 Very nice place for holiday
Lovely place, good acomodation, nice stuff.
August 13, 2014
Rated 5 out of 5 by Peter65 Westin Athens Astir has great features
We loved the private beach and Taverna 37. Also, the breakfast and staff of Kymata was excellent.
August 6, 2014
Rated 3 out of 5 by Dimitrios44 Avoid weekends when weddings are hosted
Room cleaning needs improvement
Policy regarding inviting friends to come over seems crazy (charge of 25 euro per person) and customers shall be informed when making a booking and not when starting their stay at the hotel.
Very frustrated of not being able to find a sunbed on 10.00 am at the pool because sunbeds were reserved for quests of a wedding being hosted last night!!!
August 2, 2014
Rated 4 out of 5 by Ak747 Great time
Hotel always nice......I felt staff lacked just a little bit...eg beach towels... We had to wait for 1 person on duty to come and give us towels. We could not set up until he lifted our sun umbrella and brought us beach towels... Other hotels have towels available to collect upon arrival at the pool. I would suggest that all sun umbrellas go up in the morning and down at night..
Breakfast also lacked a bi in the hot food range. No table cloths on table like the last time we came. Food rices at hotel very expensive. Otherwise we had a great time...
July 27, 2014
Rated 2 out of 5 by katiana Very bad service and most of the stuff is rude
The reception staff was rude, the concierge -reception as well, in fact everybody was kind of rude apart from the night shift porter and receptionist. Also it must be the only place where they charge you this amount of money and don't provide complimentary water or coffee in the room, and i am a gold spg member ( they have the machine but not the coffee)!!
The location is excellent though.
July 5, 2012
Rated 3 out of 5 by Nanaki13 Location location
Situated on a peninsula in the Aegean sea, the hotel offers stunning vista´s over the blue waters, a lovely pool and a small private beach. Having said that, there are quite a few downsides: receptionists are almost rude in behaviour, certainly not welcoming, the rooms are simple for a five star hotel and the hallways definitely gloomy and the food and drinks are extremely expensive, which can be expected, but here it is not in balance with the quality offered. All in all o.k. for a few days of relaxation, but I would certainly not want to spend more than 2 or 3 days there.
July 19, 2014
Rated 2 out of 5 by CodayJM Honeymoon Nights
This hotel needs improvement. Our bathroom was not clean and as Platinum members we received 0% amenities. No points for the stay, we had to ask for water, and no internet in the room. While the views are nice the hotel staff left us underwhelmed. Once we had an upgrade confirmed it included a car to the airport. Upon asking to confirm this we had to show proof to the hotel as they did not believe us. When we checked out we had been charged for mini-bar items we didn't use. Of three SPG hotels we stayed at during our stay in Greece this was by far the one we would not return to.
July 21, 2012