Rated 5 out of 5 by LL0709 Not prepared
I love how pet friendly and welcoming the staff is here. It is an excellent hotel. On this trip when I made my reservation I had quite a lengthy conversation about the dogs I would have with me. When I checked in, it wasn't until they handed me my key that I realized they didn't put me on the pet floor, so we needed to start the process all over. When I got to the room, I was disappointed to see the room wasn't ready for pets (dog bowls, etc) , nor for the 3 humans (one bathrobe and not enough towels). I still love The Westin, just missed the amenities that make it special.
August 11, 2014
Rated 5 out of 5 by Cannons Family Vacation
Family and I had 2 rooms and stayed for 7 nights. It was very clean, Comfortable, and the Staff were outstanding. Kellie Bartender/Server took very good care of us, Extremely friendly made us feel like we were home. Front Desk staff Hunter, Shantae, very friendly, courteous great all around service. All the amenities were outstanding, we will defintely be back. Thanks for everything.
August 14, 2014
Rated 5 out of 5 by NannaC Wonderful staff
I love this hotel. It is beautiful, clean and in a good location. The real plus though is the staff. I had a problem with my room that had me somewhat disappointed and I started to rethink my opinion of the hotel. But I went to the front desk and the staff nearly bent over backwards "to make things right" . Needless to say, I was a happy camper. Yes mistakes do happen, but if the response is right, mistakes can be overlooked. I did not speak to anyone in management , but they must be doing something right to have such a professional, responsive, friendly staff. I want to name one person in particular...Shonta. She is a keeper!
August 5, 2014
Rated 5 out of 5 by Canonjohn3 Serenity Perfected
The staff at Westin Richmond made my stay an oasis amid the challenges I was encountering on my trip. My room was spacious and the bed was very comfortable. The morning latte was expertly prepared by an attentive Barista. I needed rest after my meetings and they responded generously by pushing back my checkout l I return to the staff. You can have a wonderful facility but if the staff is not warm and welcoming forgetaboutit. The team at Westin Richmond was excellent.
August 11, 2014
Rated 5 out of 5 by Biker57 Hotel
We are never disappointed with westins. We own in spg and have used them a lot. Never a bad nights sleep on a heavenly bed.
August 5, 2014
Rated 4 out of 5 by cfo100MM richmond trip
Hotel was average, location was good for my needs price was above average for this area
August 4, 2014
Rated 5 out of 5 by Ratzy Wonderful stay!
Beautiful hotel, amazing staff, delicious food! Best hotel I've ever stayed in!!!
July 31, 2014
Rated 4 out of 5 by ombuddy Nice location, great staff
stayed for 4 nights. The linens and room were very nice. My clock did not work and it took 2 calls to get someone up to fix it. The repairman was very nice and fixed it immediately. The refrigerator was one of the old snack machines and did not keep my water chilled. It needs to be replaced with a real refrigerator. Staff were very friendly and nice. Loved the coffee and the fruit. I will definitely stay again.
July 28, 2014