Rated 4 out of 5 by wigstheome Solid Stay
Checked in on a Saturday afternoon. Check in was quick and simple. My Platinum status was acknowledged, although my preferences were not addressed and I was not offered an upgrade (a perk, not a privilege so no big deal). Unfortunately, the room I was given (725) suffered from significant elevator noise, including the sound of the cabs rising and falling and opening and closing. When I called the front desk, I was promptly relocated to another room (750), which was much quieter (and meet my Platinum preferences including a non-adjoining room). The new room was fine, and generally seemed clean, although there were cobwebs in two of the four corners of the bathroom. The concierge/attendant in the executive club was very gracious and helpful. Checkout was simple, and my bill was in order.
February 24, 2015
Rated 5 out of 5 by Debbie78 Best of Richmond!
This was my first stay---definitely not my last! Was wowed from the moment I entered the lobby. The concierge was fabulous! She handled my transportation needs and ALWAYS addressed me by name. The service on the club level was superb. The room was nicely appointed and had everything we needed to enjoy our stay. Ordered room service and the server was delightful. 5 star all the way!
February 19, 2015
Rated 5 out of 5 by Smith04 Perfect Getaway!
Room was great! Enjoyed the Westin Workout room. Convenient! Great staff! Always friendly and professional!
February 17, 2015
Rated 5 out of 5 by LN125 Great Richmond hotel!
Really beautiful space and comfortable room. Very pleased with the check-in process, etc.
February 2, 2015
Rated 5 out of 5 by Steve83 Great Hotel
A Westin with free parking and a club lounge, nice! Hotel is very clean and modern. Restaurant food was excellent and staff very professional. Room was quiet and comfortable. Will come back.
January 26, 2015
Rated 5 out of 5 by BJ47 Great Staff
Fantastic weekend! Thanks to Kevin Worthy who made arrangements and recommendations. The staff were all very friendly, especially staff in the Starwood executive club. Thanks.
November 12, 2014
Rated 4 out of 5 by ConnieS11 Restaurant was disappointing
The rooms and concierge/front desk service were excellent. The restaurant was terrible. Had 2 meals. Both were very disappointing. Lunch took forever to order and then arrive, and food was cold. Did not have time to send back because it took so long. (Had to get in to a conference.) Breakfast next morning was a disaster for entire table. Response of restaurant manager was not satisfactory. We had some kind of gross sludge in the coffee. Coffee getting cold due to wait time for creamer. My order came out of kitchen right but fellow diners (4) all had trouble with orders.
November 9, 2014
Rated 5 out of 5 by NewYorker19 great stay
friendly and knowledgeable staff. amazing attention to the furry friends. clean. no smell or spots in the dog floors which is amazing given the fact that they can have accidents. no extra fee for dogs. great place.
November 1, 2014