Rated 5 out of 5 by NannaC Beautiful hotel
First visit and it was wonderful.
March 25, 2014
Rated 4 out of 5 by AdamF Great hotel for Elite Members
I stayed here with my family on the way home from visiting family as a good stopover point. I generally like the Westin brand and prefer it during my business travel.
The hotel lobby was gorgeous, with citrus water available for guests. Upon check-in, my SPG status was recognized and I was provided a room upgrade. The room itself was extremely neat and clean, and the temperature controls worked well, which is not always the case in hotels.
i did not take advantage of the hotel restaurant during this stay, but would very likely do so the next time around. I plan to return the next time I head to see family.
January 2, 2012
Rated 5 out of 5 by VABusiness Business Traveler
The staff is extremely polite and always thinking about how best to meet your needs. The executive lounge staff was most attentive, friendly, and helpful. A gentlemen from the Lobby gave me water bottles when he saw me dressed for the gym. I love this place and compare all the places that I stay...to this one. I can't wait to stay here again.
March 22, 2014
Rated 5 out of 5 by Joan great stay
I stayed one night at the Westin when I was down in Richmond for my son's wrestling tournament at nearby St. Christopher's School. It was a great stay! The front desk staff was lovely, the room service was fast, and the pool was warm. The room was spotless and very comfortable. This is very convenient, also, to U. of Richmond. It would be a great place to stay if you were visiting the university.
December 13, 2011
Rated 5 out of 5 by ajm33 a winner each and every time
my favorite place to stay whenever i am in the richmond area - staff is extremely professional and very personable - they seem to be more akin to friends than an unknown face in a strange city. fitness facility was first rate and not some forgotten room hidden in some obscure corner with equipment from the dark ages.
February 2, 2012
Rated 5 out of 5 by Rusty Excellent!
Wonderful, attentive and genuinely caring folks -thank you! Always a clean room with a great bed -it's really hard to get out of bed. The concierge and hospitality were most enjoyable and appreciated. And, the price is a really great value. Again, thank you.
January 5, 2012
Rated 5 out of 5 by CN45 My Favorite Westin
I have stayed at lots of Westin's. This one is my favorite. The staff went way beyond the call of duty to make my entire family feel welcome.
December 30, 2011
Rated 5 out of 5 by Zuly5 The best hotel we have ever stayed in...
As a military family we have stayed in our share of hotels but The Westin was by far the best hotel we've stayed at. Everything from the customer services, the facilities, the room, cleanliness, comfort, available services like New Balance work out clothes to rent for $5 making your stay even more convenient. Out of all these qualities the best 2 things I liked most was the government rate available for our family and what I call the safety feature in place in the hotel where even if someone walked into the hotel and tried to go up to the rooms they couldn't because the only way the elevator goes up is if you insert your room key first. So needless to say we loved our stay.
February 18, 2013
Rated 5 out of 5 by Edward14020 excellent stay
The facility is top notch, but it was the staff that really amazed and pleased us.
March 14, 2014
Rated 3 out of 5 by jechho Good, but...
All in all a nice hotel with good service.
Some issues, however:
- there was a strange, thumping noise coming every tenth second or so from above (we were on the top floor, so not sure what is was). It drove me crazy through out the night. A phone to front desk did not help much: "We well send someone from maintance to check it out". Not sure if they did, noone came to our room and the noise did not go away.
- the hotel is pet friendly, and there were long, white (dog?-) hairs on the carpet in our suite. Maybe we should have asked for a pet-free room at check in? But we thought that was obvious as long as we did not bring a pet ourselves.
- more chairs/tables in the lounge is needed. Had to stand during breakfast.
- Dirty trays from finished roomservice next door were standing in the hall for at least 8 hours.
- the hotel is quite a long drive to the city center of Richmond. Could be a plus, but as the highway is just outside your window, the area is not particularly secluded.
As the hotel is pretty expensive, we were expecting more.
November 13, 2011
Rated 5 out of 5 by Jlis Great hotel
Excellent hotel. Right off the highway, staff very courteous and friendly. Very nice restaurant in the lobby and room was spacious and clean. I would definitely recommend and stay in this hotel again.
February 29, 2012
Rated 5 out of 5 by kramer007 Excellent Service!
Top notch from start to finish. Front desk was well run, food was great, the room was clean and comfortable. I will stay again!
February 23, 2012
Rated 5 out of 5 by JUR2 This hotel has great staff and pretty good accomodations
Staff was great, accomodating all special requests treating us with kind courtesy and considerations. Upgrading to lounge level was worth it and lounge staff was very helpful. Room was a standard king accommodation but very clean and confortable. When I asked for early ck in because I was on business and my wife traveled with me since it was our 35th anniversary, we were orrignally told no gurantee but when she asked upon arrival, was quickly ck in and accomodated even with a small token of appreciation for our anniversay. I'm greatly impressed by the level of service provided.
February 27, 2014
Rated 5 out of 5 by cupcake812 This hotel makes you feel like Royalty!
This is my second time staying at the Westin in Richmond. I thought I had a wonderful experience the first time, but this time was even greater! From the moment I drove up to the minute I drove away, I was taken carry of. Nothing was a hassle and my every need was met. I will be bringing my Mom to relax once she has her surgery.
March 10, 2014
Rated 5 out of 5 by Joanie10 Hotel has great features
Hotel staff is very friendly. Room was very clean. Excellent choice for business travel.
March 12, 2014
Rated 5 out of 5 by Elizadee123 A New Favorite
Cleanliness is important to me. This facility was beautiful; everything I would expect from a Westin and more. The staff was superb, from the front desk night and day staff, the building engineer who let my daughter swim a few extra minutes after a large crowd left, the manager who checked on us, the wait staff in the restaurant, even housekeeping. Over our two-night stay everyone we met was professional, friendly, and very helpful. As I wrote on another travel review site, my daughter didn't want to leave! Thank you for a wonderful stay.
March 19, 2012
Rated 2 out of 5 by Queen65 This hotel missed the mark this time.
The food and food staff for our conference were awful this trip. The room was fine and the desk people wonderful, but after that wall was not well.
March 10, 2014
Rated 2 out of 5 by chisel3232 missing refrigerator
checked into this hotel and we did not take the key for the mini bar. big mistake we get to the room the frig is locked due to the liquor being inside. me being a recovering alcoholic cannot take that. we make other arragements for cooling our complimentary bottled water like retrieving ice that was free. in the room description they due mention refrigator in room but this is not true. as far as the complimentary water you have to read the fine print that tells you that the second bottle is four dollars plus tax. get home to find that they charged me and additional 6 dollars for a energy drink that was locked in the frig that we did not get the key to
August 10, 2012
Rated 4 out of 5 by Vickie77 Very nice
The room including the bath was larger than expected (could have used a few more towels). Everything was new & very clean; staff was very friendly . We stayed on the executive floor - there is difinitely a thumping noise, from the roof, off & on all night; luckily I brought my white noise maker. The executive room food in the evening & morning was rather old - not worth the extra $25 - a muffin I tried was hard and very dry, etc. We will stay again, but not on the top floor.
December 28, 2011
Rated 5 out of 5 by RicoSuave This is why I always stay at the Richmond Westin
Whenever I visit Richmond (6 - 8 times per year) this is the place I like to call "home." The staff is always friendly and ready to help, the building is always clean and I love the simple pleasure of a cool glass of water waiting for all guests just outside the lobby elevator. Somethings. its the simple things that can make all the difference.
March 3, 2014
Rated 2 out of 5 by Christine46 This hotel needs improvement
I stay at the Westin every chances I get. I usually am happy with the atmosphere and always impressed with the staff service. Richmond however, didn't meet my expectations. The hallway on the 7th floor has a bad smell. It smells like moldy carpet. The Westin always has a clean lovely smell, but this time I was disappointed. The servieice in the restaurant was terrible and the food was not good. I would not recommend this hotel.
January 13, 2014
Rated 5 out of 5 by Greg0612 As others say - Great hotel
We spent the weekend at the Westin Richmond and found the service both competent and accommodating and the rooms and public spaces to be very well maintained. Great job!
March 3, 2014
Rated 5 out of 5 by alw72 the BEST staff!
I had an extended stay with the SPG group and I cannot reiterate enough that the staff made me feel welcome and at home. This is a first class hotel - please try some of the weekend getaways via SPG rewards. Some of the deals will revitalize you and leave your wallet unscathed!
July 6, 2012
Rated 5 out of 5 by CJ71 Wonderful
This hotel was perfect for our overnight stay with our dog. The staff absolutely loved him. Will stay here everytime in Richmond.
May 30, 2012
Rated 5 out of 5 by TOMH thx for everything
I just want to thank the staff & entire team for the incredible service ...we were there for 8 nights dealing with medical issue & the staff there is second to none. I have stayed all over @ starwood properties & this place has the best service.
February 28, 2014
Rated 5 out of 5 by LouSper Great Staff
We arrived after twelve hours of driving... My wife, dog and I. We were waiting to be checked in and from behind came a Front Desk associate. Was extremely excited to see our dog and then walked us to the counter and proceeded to check us in. Extremely friendly and welcoming, it was exactly what we needed when we arrived. I believe her name was Nicole. Both girls at the front desk were extremely polite, professional and gave warm greetings. We were only at your hotel for a short time but we are very happy we picked it as a stop on our road trip. Thank You Nicole!
August 20, 2013
Rated 5 out of 5 by KarenK This hotel is beautiful inside and out!
Our family loves to go on vacation. This Spring Break 2012, we decided to visit with friends down in Richmond, VA. We stayed at the Westin Hotel. What a beautiful hotel inside and out. We are a family of 5 and the room was very comfortable. The rollaway bed was a full sized mattress unlike those fold up cots, or pull out beds, which are very uncomfortable. The bathroom was spacious and clean with a 2 headed shower. My kids were so impressed that mom and dad splurged for this beautiful hotel. We will most definately stay here again, if in the area..
April 10, 2012
Rated 5 out of 5 by NeilinVA Professional and ingratiating service
From our arrival and Richard's (the bellman) greeting to our departure this hotel staff was professional and ingratiating.
An unexpected delay in our day caused us to cancel dinner reservations. We decided for expediency to dine at the hotel. This was no pedestrian hotel dinner. Our waiter Alex was spot on with his wine suggestion (he had access to a very good cellar) and dinner recommendation. Our food was expertly prepared, presented, and served. Alex was assisted by Omer. I cannot speak highly enough about this dining experience, it was superb.
January 21, 2013
Rated 5 out of 5 by Swiss59 Excellent Hotel
The Westin Richmond again met our expectations. The front desk staff was outstanding and recognized us as SPG members upon arrival (which was very late -- 2am) and they were very helpful with getting the type of room we needed. The room was very clean and well stocked with all the essentials. The concierge level meals for both breakfast and evening were well laid out with an abundant variety of foods. Both hot and cold items were offered for each meal. The concierge level staff members were very professional and attended to our every need, making sure our coffee was always warm at breakfast to offering to warm the desserts after the evening meal (warm chocolate chip cookies!).
We will definitely stay at this hotel again when we are in Richmond.
July 17, 2012
Rated 5 out of 5 by Cooper2013 The hotel was very clean and the staff very accommodating and friendly
Affordable, clean, always beautiful and great treatment
February 22, 2014