Rated 5 out of 5 by Kapua123 Staff knows me by name
I love the fact that I can walk into the hotel lobby and the front desk associates call me by name.
They are very friendly and eager to help. Especially Ashley who went out of her way to get me something leaves positive lasting impressions.
May 29, 2012
Rated 5 out of 5 by Davis4103 Staff is exceptional
My family and I stay at this Westin property over a February weekend every year. The staff is exceptional, especially Richard the bellman. He has been there for many years, and is such a nice and helpful employee and person.
February 18, 2013
Rated 3 out of 5 by antgua OK
Room was very nice. Had to ask three times for more towels for room. Pool heater was broke and pool was 72 degrees (a little cold for us). Pool was inside and fumes from chemicals in pool were overwhelming.
July 17, 2012
Rated 5 out of 5 by Mj3444 Corporate Trainer
this hotel was excellent, a very clean, comfortable room that was very relaxing. The staff was extremely friendly and nice. I am looking forward to being able to stay at this facility in the future.
June 4, 2012
Rated 3 out of 5 by Dave1k INTERNET RIP OFF
One of my hotel required features is FREE Internet. I had to pay $18.00 for two days of iternet in my room and an additional $9.95 for my taketh in the conference room. Get with the times.
July 31, 2012
Rated 5 out of 5 by Tigerpal Comfort
Everything about our stay was perfect except no free WiFi service. We were told it was available in certain locations of the hotel (lounge, restaurant), but I was never able to access it.
January 22, 2013
Rated 5 out of 5 by Libra13 Pet Friendly
This hotel is definitely pet friendly. I was shocked to see water bowls in the lobby for pets. While I am not a pet lover, this was a definite sign that this is a pet friendly hotel.
March 5, 2013
Rated 5 out of 5 by honey67 The comfort of a room
My stay was very comfortable, the bed and bedding was tops, I wish I could have bought the bed home with me. Everything was to my expectations.
Free parking is a plus.
August 8, 2012
Rated 3 out of 5 by Tommytupper Westinrichmond
High end hotel and $$$'s to stay so would expect room condition to be better. Carpet in room was heavily stained in a number of areas. Should have been steam cleaned.
October 14, 2012
Rated 5 out of 5 by RAH1955 Well appointed hotel
This Westin Hotel was a pleasure to walk into. It was well appointed and comfortable to be in. The bar and restaurant area was nice and the staff very friendly.
January 21, 2013
Rated 5 out of 5 by FAC101 Excellent in Every Way!
The Richmond hotel staff provides world class service. Our stay is always exceptional and well above our expectations! Andy, Ashley, Francine, and Tracy always
July 26, 2012
Rated 2 out of 5 by Ketura Loud heat
The thermostat was so loud and kept starting again and again making it difficult to sleep
Also the restaurant service left a lot to be desired
December 14, 2013
Rated 5 out of 5 by WelcomedGuest Always Exceeds Expectations!
I stay here often and am never disappointed. The service is always exceptional. There is a very friendly atmosphere here among staff and guests.
June 28, 2013
Rated 5 out of 5 by rayb good choice
heading north from Savannah towards Canada this was a perfect location to break the trip with reasonable dinner/breakfast choices and cost
March 5, 2013
Rated 5 out of 5 by Captain90 Excellent Hotel
I recomend this hotel. I stayed here for 3 months and I have no complaints. The staff is great.
July 13, 2012
Rated 3 out of 5 by Liljetsetter83 Smells like gas
My boyfriend and I stayed at the Westin for a second time this past May. Our first time at the Westin was nice enough to return for a second stay......sadly this time it did not meet standards for a Starwood property. We checked in an immediately went to our room. As soon as we stepped off the elevator we were hit by a gas smell that penetrated the enter hall and into our room. When we got to our room we called the front desk and they said not to worry about it; that the smell isn't harmful. Apparently the ventilation system wasnt working properly and a neighboring building was pushing the smell to the Westin; hitting one side of the building worse than the other.
The next morning I spoke with the manager and asked what he could do. He said he had a room on a side of the building not effected by the gas and moved us there. That was great of him, but i ask why didn't the lady at the desk the evening before offer us the same?
Nonetheless, I don't care what the front desk lady said, inhaling gas that is being filtered out of another building is harmful.
Being a loyal Starwood member I expect better for the rate we paid to stay there.
I sadly will stay elsewhere when I travel back to Richmond.
June 11, 2012
Rated 2 out of 5 by Pool Kids unattended at pool area
I stayed at the westin about two times. This was my first time going to the pool area. The area was nice with hot tube and pool. When I came in and got into the pool it was children taking cups out of the trash can and filling them up with water out of the water cooler and pouring it into the pool and each other. It was a parent in their not paying any attention. So I called the front desk and told them what was going on no one showed up to see these children acting out. Those cups were in the pool also. I thought that's was the nasty thing ever. And the hotel did not come and see what was the problem. Anybody could have gotten sick or anything.
February 18, 2013
Rated 5 out of 5 by Chryssp Wonderful atmosphere
This hotel has a wonderful atmosphere.
August 15, 2012
Rated 5 out of 5 by NannaC Wonderful staff
I love this hotel. It is beautiful, clean and in a good location. The real plus though is the staff. I had a problem with my room that had me somewhat disappointed and I started to rethink my opinion of the hotel. But I went to the front desk and the staff nearly bent over backwards "to make things right" . Needless to say, I was a happy camper. Yes mistakes do happen, but if the response is right, mistakes can be overlooked. I did not speak to anyone in management , but they must be doing something right to have such a professional, responsive, friendly staff. I want to name one person in particular...Shonta. She is a keeper!
August 5, 2014
Rated 4 out of 5 by Slayer Time at Westin Richmond
The hotel is nice, albeit a bit dated and while the location is convenient just off the highway, there is not much right around the hotel area. The hotel is aging, but still classy and while it doesn't give a free breakfast, the free Starbucks brewed coffee (lattes, etc not free), and the free WIFI is great. The free citrus fruit infused water near the check-in and facial/hand freshen up wipes are also a nice touch. The bed was very comfortable and I love the fact that my room did not have one of those horribly noisy window air conditioning/heating units. All-in-all, I recommend it and would stay again despite the drive to get to nicer Richmond areas.
September 1, 2013
Rated 3 out of 5 by Yogamom Lack of breakfast ruined a pleasant stay
When I arrived I walked into a beautiful hotel lobby. I was immediately greeted and checked in to my room. I left for dinner with friends but later came back to have a drink in the hotel bar. There was a problem with fruit flies in the bar/near restaurant and I had 3 land in my wine glass that evening. Honestly that was a little pain but not that big of a deal.
I had a wonderful night sleep in the heavenly bed. My room was extremely clean yet very comfortable. I woke up early took my shower (yes, Heavenly shower is nice) then dressed/packed and proceeded down to the lobby for a nice breakfast knowing I had 30 mins before I needed to leave the hotel. I arrived to the restaurant and was not immediately greeted. I had to look for someone to seat me. I was seated at a booth and started to read the newspaper. After 8 minutes, no one had approached my table. Another couple was then seated at the table behind me. A waitress came over to greet them and offered them coffee 2-3 mins later. The waitress then was walking by my table when I stopped her and asked for a cup of coffee and indicated no one had been to my table. She poured me coffee and said she would look into this (instead of asking if I was ready to order). I then looked at my watch and realized that I had been there for 12 minutes with no one taking my breakfast order. I realized I had to leave without breakfast as I needed to leave the hotel in 16 minutes. There was no time to order breakfast/eat it within my 16 minute window. I walked out of the restaurant extremely mad and it literally ruined my impression of the hotel and the Westin experience. I checked out and drove to the nearest StarBucks where I was able to have a quick breakfast sandwich within my time constraints.
November 13, 2011
Rated 5 out of 5 by BJ47 Great Staff
Fantastic weekend! Thanks to Kevin Worthy who made arrangements and recommendations. The staff were all very friendly, especially staff in the Starwood executive club. Thanks.
November 12, 2014
Rated 5 out of 5 by Tim1609 One of my favorites
I've spent about 10 nights here this year on 5 separate trips and really enjoy every aspect of this property.
Bellmen, front desk, even room cleaners are very courteous, friendly, and smart.
Hotel feels brand new and it shows in layout and overall cleanliness.
The restaurant is good, the club lounge excellent, and the rooms are large and quiet.
My only request would be if you could swap locations with the other SPG hotel down the street as there isn't much within walking distance here.
Overall, a great place to stay not only for business but they also treated my kids and wife very well when they tagged along one trip.
November 19, 2013
Rated 4 out of 5 by Barb1204 Dinner Special & Menu and Bar Snacks
Dinner special each night has been lack-luster and at times frankly awful. There was one week about a month ago that each night they were wonderful. Also, I think the dinner menu can use some oomph as far as other offerings... Getting bored with ordering the same thing each night or every other night.
One additional item about the food/beverage item; I find the bar snacks too spicy and have heard this from other patrons. We all have told Christina and she has told whoever orders them but no change or option has been offered to us.
Other than those 2 comments I do enjoy staying at this property when I am in Richmond.
March 24, 2013
Rated 5 out of 5 by Julie61 A wonderfully friendly and helpful staff !
I would definitely recommend this hotel to friends and family ! The staff was always friendly, very courteous and helpful. The hotel was very clean. The hallways were quiet and the hotel room was very comfortable...I always got a good night sleep. I loved the shower ! The restaurant was wonderful ...the service, food, atmosphere...all great ! Location a plus too...easy to get to. I'll be back !
October 29, 2014
Rated 5 out of 5 by Jenski685 Wonderful Anniversary!
My husband and I had our wedding reception at The Westin last year and went back for our 1 year anniversary. We had an extraordinary time and were treated so wonderfully by the staff. We had a fabulous suite and were given champagne and chocolate strawberries. The treatment was so above and beyond. We are so grateful for our lovely stay at The Westin and thankful for the great staff, their kindness and loyalty to their customers!
October 23, 2014
Rated 1 out of 5 by LFTS Bad experience
I stayed at this Westin because it came highly recommended as a 4 diamond property. Nice enough, I was upgraded to a suite. However the suite was DIRTY. Someone else's bottled water in fridge, bathroom dirty, Cheerios under sofa bed. Disgusting. And I found a lot of this late at night while preparing for bed, so didn't want maid service then. Should have been done BEFORE I ARRIVED. Room service food - lukewarm at best, and order was screwed up once. Very disappointed. Will not stay again. I have stayed at other Westin properties and was blown away and so happy. But not here. I would rather pay for a nice, clean sanitary room, then get a bunch of discounts for subpar service.
March 1, 2013
Rated 5 out of 5 by strouja I loved the complimentary starbucks coffee
We stayed here for a soccer tournament. I was impressed on how nice the hotel was. I used to travel for work a lot and got used to the nicer hotels. This hotel is up there in terms of upper end hotels. Beds were very comfortable, lighting was fine in the rooms (I loved the LED night light in the bathroom), the curtains let you make the room dark for deep sleep, there was plenty of sound insulation as we did not hear the highway even though we were less than 100 yards from it. The free starbucks coffee was very nice too.
Staff were all knowledgeable and nice. The gym was decent too and the kids loved the pool
November 18, 2013
Rated 5 out of 5 by docG Start of our weekend
Quick over night stay due to bad weather and wanted to start the weekend rested. The hotel is just beautiful, front desk staff my husband dealt with, were wonderful. As a veteran we appreciate when someone recognizes us for our service- thank you for doing that. Nice bar and restaurant area, only neg the bartender did not know how to make some simple mixed drinks. A bit surprising at this level of hotel. He wanted to look up how to make the drinks, decided to just not order alcohol- not good for a bar. The room was restful and comfortable and loved the lounge on the top floor for evening drinks and breakfast.
October 13, 2013
Rated 5 out of 5 by alw72 already amazing Hotel improves!
I stayed here this time last year and this hotel was wonderful then. It has improved beyond my imagination!
For those travelers with pets This is the place to stay! Without disturbing other guests they have soundproofed all the rooms that are for the pet floor. to relax in luxury while having their animals close by Is a trend that has hit most states. This hotel is onto that trend very early for this area.
By pet friendly they mean 'friendly'
not just accepting. amazing staff As always!
The ambience of the lobby And outdoor patio with fire pits Invite every guest to enjoy themselves With a meal or a cocktail.
June 15, 2013