Rated 5 out of 5 by Chels12 First Stay
I love this hotel! The staff was excellent and the room was beautiful and the food was to die for! The only downfall would be the view but the hotel itself made up for its location.
December 19, 2012
Rated 5 out of 5 by Trinigirl36 Outstanding Hotel
I only stayed one night, but it was the best hotel I've stayed so far. The staff was very friendly and very helpful when it came to finding stores in the area. Enjoyed my stay!!!!!
November 29, 2012
Rated 5 out of 5 by skippy13 Redhats & more
everyone was so nice & helpful. We NEVER ran short of food at anytime. The food was always good. The wait staff were very attentive trying to take care of 200 hungrey redhatters.
March 4, 2013
Rated 5 out of 5 by Kevin53 No place like home unless you stay at The Westin its better
Usually I have trouble sleeping when I travel, but I awoke fully rested at the Westin, and have to say that it has changed my idea on how I will travel from now on. Thank you!!
October 22, 2012
Rated 5 out of 5 by JO59 wonderful stay at this hotel
My stay at this hotel was wonderful. Everyone was so kind, helpful, and friendly, always trying to help me in any way they could. I would highly recommend this to my friends.
April 13, 2013
Rated 5 out of 5 by EagleEye The room was really comfortable.
I enjoyed my stay at Westin. The facility was very well kept, the room was comfortable and I had everything I needed for a pleasant stay without having to ask for anything.
October 16, 2012
Rated 5 out of 5 by RjBa Impressive Hotel
As usual, the Westin delivered a very comfortable and clean room. The Heavenly Bed & bathroom made our one (1) nite stay well worth the stop.
December 4, 2013
Rated 5 out of 5 by Wart Great for event and evening away from home!
Couldn't have been better! Great room, great service, great overall. Relaxing atmosphere, clean smelling, loved our stay. This was our fourth or fifth time staying.
September 26, 2013
Rated 5 out of 5 by Darby1 The hotel was wonderful
Only thing I would change after eating so many meals in the restaurant and room service, was the menu, add new items to choose from. We ate in the hotel for over a month
December 20, 2012
Rated 5 out of 5 by Kate61 Don't miss out...
The Westin was comfortable, clean ,very quiet. I had the best night 's rest ever! The staff was polite and accommodating....our son lives in Richmond..we'll be back...
April 5, 2013
Rated 5 out of 5 by Cyndi317 Hotel is a great location
This hotel is right off the highway, and convenient to shopping, restaurants and entertainment. My family enjoyed the stay and will definitely be back!
November 5, 2013
Rated 5 out of 5 by Saleswoman2012 This property is clean and smells wonderful evefrywhere you go inside
I stayed here one night while passing through on business. The Club Level is fantastic. Also the jacuzzi/hot tub was a nice touch at the end of the day. Great staff.
December 18, 2012
Rated 5 out of 5 by Maxi great service!
We have stayed here often but this was the first time we brought our dog. The hotel brought him a dog bed and a set of bowls on a mat. The dog and we were relaxed!
March 10, 2013
Rated 4 out of 5 by JayUPT Great hotel
I enjoyed my stay at the Westin in Richmond. I checked in really late but, you couldn't tell by the service I received, it was like it was the middle of the day.
August 4, 2013
Rated 5 out of 5 by AF680 Nice Westin
Very nice hotel. i enjoyed my stay. i am a frequent business traveler and have stayed in many hotels this hotel is great. It seems brand new. The staff was great.
May 11, 2013
Rated 5 out of 5 by chatham1 Perfect Westin
The hotel is well appointed with great large rooms that are well kept. The lobby, lounge and restaurant were good as well and the staff very friendly and helpful.
April 5, 2013
Rated 4 out of 5 by sclub SPG Gold has no value at this hotel
The hotel is new, beautiful, and comfortable. The staff is very friendly. However, I was very disappointed that on the Platinum members had access to club lounge.
March 6, 2013
Rated 4 out of 5 by Michelle Love the Hotel, Just don't eat in the restaurant !
The front desk staff as well as the other staff is amazing ! Warm and welcoming. Loves the amenities in the lobby., the water as well as the water station for the pets ! With regard to the restaurant though, we had a horrible experience. I ordered an egg white omlet & was very specific about what I DID NOT want on it....no cheese, etc. I said it 3 times. I also ordered an english muffin with "Strawberry Jam ". The omlet came out swimming in cheese. The waiter said her would take it back. My friend with me said, well dont throw it away, I will take it. We got the bill and see we are charged for 2 Omlets, my friend went to clear it up & actually heard the staff in the kitchen area talking about her & arguing about who rang it up ! The restaurant manager comes out & is quite rude to my friend, and says her refuses to remove one omlet from the bill and proceeds to argue with her. At that point my friend suggests that instead of aruging , he should comp the bill, he says no. My friend refused to pay the bill. When we left I could see how upset she was. She also says that we should not ever stay her again.! That ruined the trip.
May 31, 2013
Rated 5 out of 5 by Samuel887 Great service and amenities
Customer service desk was quick and staffed by kind people.
Provided free upgrade because room was available.
Room comfort was superb.
November 18, 2013
Rated 5 out of 5 by rpj707jr The only place to stay!!!
I never felt so welcomed than at the Westin Richmond, VA. The staff was excellent and attentive. The entire build was spotless. I can't wait to visit again.
February 11, 2013
Rated 5 out of 5 by Robomom Robotics mom
Room very clean with great toliettries. Nice TV and free immediate access WiFi. Starbucks coffee, always a plus. Friendly, helpful staff. Will stay again.
March 17, 2013
Rated 5 out of 5 by JodiB My favorite hotel!
Love this hotel! So very comfortable and clean and the staff is wonderful. My only request might be a little brighter light in the bathrooms!
October 27, 2013
Rated 5 out of 5 by Sophie33 awesome
Had a great weekend with family and friends.
January 13, 2014
Rated 5 out of 5 by Paul36 Wonderful amenities.
Everything was great. The only feature we found lacking was the size of the closet; it was quite small. Everything was wonderful, including the staff.
June 3, 2013
Rated 4 out of 5 by Gordon35 Excellent staff
The room was comfortable, staff were very friendly. We were surprised by the number of dogs, including a pit bull that bit a member of the staff.
January 1, 2013
Rated 5 out of 5 by Lowegie Excellent Hotel
Very Good View Of The West End Of Town
Room had All The Comfort
Dining was Very Good
December 30, 2013
Rated 5 out of 5 by hane comfortable stay
Great room with all the amenities! Only issue was a new check-in person who ended up charging me twice for the room. That was quickly resolved!
August 29, 2012
Rated 4 out of 5 by Attg Westin Richmond
I stayed at this hotel for a week. The daily housekeeping services was less than desirable. I expected more for this caliber of a hotel.
September 24, 2013
Rated 5 out of 5 by furst Great Hote
My husband and I attended a wedding this weekend (the third this year) and this was the best hotel we stayed at by far.
November 18, 2013
Rated 5 out of 5 by cnbenny Top notch Pet Friendly hotel
Any excellent Pet Friendly hotel. Very clean, quality service, pleasant setting, spacious surrounding, quality food. Could not ask for me,
May 20, 2013