Rated 5 out of 5 by Quilterpam great hotel, relaxing facilities
This hotel has an atmosphere of calm as soon as you walk in. the rooms are tastefully decorated and the beds are comfortable. the restaurant is a little pricy, but breakfasts are good.
March 15, 2013
Rated 5 out of 5 by Sunshine12 Great Place to stay
This hotel is clean and the staff are very friendly and helpful. I was staying here on business during a conference that was held at the hotel. The meeting rooms and food were great!
August 6, 2012
Rated 4 out of 5 by Den26 Recent Stay
Great staff, very welcoming and helpful. After a long day of travel we ate dinner in Crossings, the restaurant for the first time. Service and food were very good. We will be back.
November 4, 2013
Rated 5 out of 5 by Chels12 First Stay
I love this hotel! The staff was excellent and the room was beautiful and the food was to die for! The only downfall would be the view but the hotel itself made up for its location.
December 19, 2012
Rated 5 out of 5 by Pat13 Wonderful staff
I loved the hotel. The staff was wonderful. The only complaint that I have is that the mirror which is huge and in front of the commode needs to be moved. It was not a pretty sight.
March 5, 2013
Rated 5 out of 5 by Trinigirl36 Outstanding Hotel
I only stayed one night, but it was the best hotel I've stayed so far. The staff was very friendly and very helpful when it came to finding stores in the area. Enjoyed my stay!!!!!
November 29, 2012
Rated 2 out of 5 by Queen65 This hotel missed the mark this time.
The food and food staff for our conference were awful this trip. The room was fine and the desk people wonderful, but after that wall was not well.
March 10, 2014
Rated 5 out of 5 by skippy13 Redhats & more
everyone was so nice & helpful. We NEVER ran short of food at anytime. The food was always good. The wait staff were very attentive trying to take care of 200 hungrey redhatters.
March 4, 2013
Rated 5 out of 5 by Kevin53 No place like home unless you stay at The Westin its better
Usually I have trouble sleeping when I travel, but I awoke fully rested at the Westin, and have to say that it has changed my idea on how I will travel from now on. Thank you!!
October 22, 2012
Rated 5 out of 5 by JO59 wonderful stay at this hotel
My stay at this hotel was wonderful. Everyone was so kind, helpful, and friendly, always trying to help me in any way they could. I would highly recommend this to my friends.
April 13, 2013
Rated 5 out of 5 by EagleEye The room was really comfortable.
I enjoyed my stay at Westin. The facility was very well kept, the room was comfortable and I had everything I needed for a pleasant stay without having to ask for anything.
October 16, 2012
Rated 5 out of 5 by Darby1 The hotel was wonderful
Only thing I would change after eating so many meals in the restaurant and room service, was the menu, add new items to choose from. We ate in the hotel for over a month
December 20, 2012
Rated 5 out of 5 by Kate61 Don't miss out...
The Westin was comfortable, clean ,very quiet. I had the best night 's rest ever! The staff was polite and accommodating....our son lives in Richmond..we'll be back...
April 5, 2013
Rated 2 out of 5 by corbin1 Needs Improvement
Hot tub was not working and pool was dirty.Could not get hot water for tea that did not smell like coffee.Staff was nice.If they do some repairs not a bad place.
December 16, 2013
Rated 5 out of 5 by Saleswoman2012 This property is clean and smells wonderful evefrywhere you go inside
I stayed here one night while passing through on business. The Club Level is fantastic. Also the jacuzzi/hot tub was a nice touch at the end of the day. Great staff.
December 18, 2012
Rated 5 out of 5 by Wart Great for event and evening away from home!
Couldn't have been better! Great room, great service, great overall. Relaxing atmosphere, clean smelling, loved our stay. This was our fourth or fifth time staying.
September 26, 2013
Rated 5 out of 5 by Maxi great service!
We have stayed here often but this was the first time we brought our dog. The hotel brought him a dog bed and a set of bowls on a mat. The dog and we were relaxed!
March 10, 2013
Rated 4 out of 5 by sclub SPG Gold has no value at this hotel
The hotel is new, beautiful, and comfortable. The staff is very friendly. However, I was very disappointed that on the Platinum members had access to club lounge.
March 6, 2013
Rated 5 out of 5 by chatham1 Perfect Westin
The hotel is well appointed with great large rooms that are well kept. The lobby, lounge and restaurant were good as well and the staff very friendly and helpful.
April 5, 2013
Rated 5 out of 5 by AF680 Nice Westin
Very nice hotel. i enjoyed my stay. i am a frequent business traveler and have stayed in many hotels this hotel is great. It seems brand new. The staff was great.
May 11, 2013
Rated 4 out of 5 by JayUPT Great hotel
I enjoyed my stay at the Westin in Richmond. I checked in really late but, you couldn't tell by the service I received, it was like it was the middle of the day.
August 4, 2013
Rated 4 out of 5 by Michelle Love the Hotel, Just don't eat in the restaurant !
The front desk staff as well as the other staff is amazing ! Warm and welcoming. Loves the amenities in the lobby., the water as well as the water station for the pets ! With regard to the restaurant though, we had a horrible experience. I ordered an egg white omlet & was very specific about what I DID NOT want on it....no cheese, etc. I said it 3 times. I also ordered an english muffin with "Strawberry Jam ". The omlet came out swimming in cheese. The waiter said her would take it back. My friend with me said, well dont throw it away, I will take it. We got the bill and see we are charged for 2 Omlets, my friend went to clear it up & actually heard the staff in the kitchen area talking about her & arguing about who rang it up ! The restaurant manager comes out & is quite rude to my friend, and says her refuses to remove one omlet from the bill and proceeds to argue with her. At that point my friend suggests that instead of aruging , he should comp the bill, he says no. My friend refused to pay the bill. When we left I could see how upset she was. She also says that we should not ever stay her again.! That ruined the trip.
May 31, 2013
Rated 5 out of 5 by Nette82 This hotel was awesome.
The staff are nice and very accommodating. I would absolutely stay here again!
April 13, 2014
Rated 5 out of 5 by rpj707jr The only place to stay!!!
I never felt so welcomed than at the Westin Richmond, VA. The staff was excellent and attentive. The entire build was spotless. I can't wait to visit again.
February 11, 2013
Rated 5 out of 5 by Robomom Robotics mom
Room very clean with great toliettries. Nice TV and free immediate access WiFi. Starbucks coffee, always a plus. Friendly, helpful staff. Will stay again.
March 17, 2013
Rated 5 out of 5 by Cyndi317 Hotel is a great location
This hotel is right off the highway, and convenient to shopping, restaurants and entertainment. My family enjoyed the stay and will definitely be back!
November 5, 2013
Rated 5 out of 5 by Paul36 Wonderful amenities.
Everything was great. The only feature we found lacking was the size of the closet; it was quite small. Everything was wonderful, including the staff.
June 3, 2013
Rated 5 out of 5 by JAMCN Our brief stay
We had a very relaxing and enjoyable stay. The room service breakfast was absolutely spot on. Lots of really good food and a lovely presentation.
December 17, 2013
Rated 4 out of 5 by Gordon35 Excellent staff
The room was comfortable, staff were very friendly. We were surprised by the number of dogs, including a pit bull that bit a member of the staff.
January 1, 2013
Rated 5 out of 5 by RjBa Impressive Hotel
As usual, the Westin delivered a very comfortable and clean room. The Heavenly Bed & bathroom made our one (1) nite stay well worth the stop.
December 4, 2013