Rated 5 out of 5 by LL0709 Not prepared
I love how pet friendly and welcoming the staff is here. It is an excellent hotel. On this trip when I made my reservation I had quite a lengthy conversation about the dogs I would have with me. When I checked in, it wasn't until they handed me my key that I realized they didn't put me on the pet floor, so we needed to start the process all over. When I got to the room, I was disappointed to see the room wasn't ready for pets (dog bowls, etc) , nor for the 3 humans (one bathrobe and not enough towels). I still love The Westin, just missed the amenities that make it special.
August 11, 2014
Rated 1 out of 5 by LFTS Bad experience
I stayed at this Westin because it came highly recommended as a 4 diamond property. Nice enough, I was upgraded to a suite. However the suite was DIRTY. Someone else's bottled water in fridge, bathroom dirty, Cheerios under sofa bed. Disgusting. And I found a lot of this late at night while preparing for bed, so didn't want maid service then. Should have been done BEFORE I ARRIVED. Room service food - lukewarm at best, and order was screwed up once. Very disappointed. Will not stay again. I have stayed at other Westin properties and was blown away and so happy. But not here. I would rather pay for a nice, clean sanitary room, then get a bunch of discounts for subpar service.
March 1, 2013
Rated 5 out of 5 by strouja I loved the complimentary starbucks coffee
We stayed here for a soccer tournament. I was impressed on how nice the hotel was. I used to travel for work a lot and got used to the nicer hotels. This hotel is up there in terms of upper end hotels. Beds were very comfortable, lighting was fine in the rooms (I loved the LED night light in the bathroom), the curtains let you make the room dark for deep sleep, there was plenty of sound insulation as we did not hear the highway even though we were less than 100 yards from it. The free starbucks coffee was very nice too.
Staff were all knowledgeable and nice. The gym was decent too and the kids loved the pool
November 18, 2013
Rated 5 out of 5 by docG Start of our weekend
Quick over night stay due to bad weather and wanted to start the weekend rested. The hotel is just beautiful, front desk staff my husband dealt with, were wonderful. As a veteran we appreciate when someone recognizes us for our service- thank you for doing that. Nice bar and restaurant area, only neg the bartender did not know how to make some simple mixed drinks. A bit surprising at this level of hotel. He wanted to look up how to make the drinks, decided to just not order alcohol- not good for a bar. The room was restful and comfortable and loved the lounge on the top floor for evening drinks and breakfast.
October 13, 2013
Rated 5 out of 5 by alw72 already amazing Hotel improves!
I stayed here this time last year and this hotel was wonderful then. It has improved beyond my imagination!
For those travelers with pets This is the place to stay! Without disturbing other guests they have soundproofed all the rooms that are for the pet floor. to relax in luxury while having their animals close by Is a trend that has hit most states. This hotel is onto that trend very early for this area.
By pet friendly they mean 'friendly'
not just accepting. amazing staff As always!
The ambience of the lobby And outdoor patio with fire pits Invite every guest to enjoy themselves With a meal or a cocktail.
June 15, 2013
Rated 4 out of 5 by Ceecee7 Its very private
I Love how private the hotel is. It also has a great bar and dinning area. I will be back.
September 27, 2014
Rated 4 out of 5 by Susi20 Breath of Fresh Air
Traveling late at night + The Westin was a breath of fresh air to encounter as sleep was weighing heavy on our minds. The Westin was an oasis + the staff wonderful, the beds so comfortable + the gym was a highlight after sitting in a car for hours. Had a great experience here. Decided to book 2 more nights at a Westin Hotel at our destination in Charlotte NC.
September 16, 2014
Rated 4 out of 5 by Susi20 Night Travelers
Traveling at night along the long + dark highways, the Westin was an oasis! Just as we were reaching our limit + needed to find a place to rest our head. Voila! The staff were very friendly, the room was very clean, comfy + we felt right at home + had a great night sleep. The gym was a wonderful asset after driving in a car for hours. We had a great stay!
September 16, 2014
Rated 3 out of 5 by Smc89 Coldest shower ever!
I went to this hotel for a conference for my company. The hotel is beautiful and very modern. I was having a very good experience until the next morning. I had a 7am breakfast planned and to my shock and horror there was no hot water. Everyone else that was at the breakfast also complained. The staff was great and I loved how the name tags for the people at the front desk has their passion on them. It was very personal and very clever. I just can't get over the lack of hot water for a hotel that was booking conferences! I've gone to many others for similar events and have never ran into this problem
August 7, 2013
Rated 2 out of 5 by URparent Disappointing
The hotel handled my original res incorrectly - expected 1 king and 1 double bedded rm. They then forgot the roll-away needed for the king rm as they didn't have double bedded rm. Then 1 elevator did not work from our original stay Tues to back again over the weekend. We had breakfast - other tables served as I waited for a banana & toast. Eventually came-warm bread not toast. They then forgot to apply my AAA and it took 3 attempts on our part. Staff was pleasant but certainly not trained in customer service. The lines for the elevator ridiculous - mgmt needed to do something for guests for the inconvenience. If it wasn't close to UR we would NEVER stay there. Location is the only draw.
August 26, 2013
Rated 2 out of 5 by BusinessTraveler Poorly Run; Poorly Maintained
This is a fairly new Westin, and it was beautiful a couple of years ago. But it is starting to show its age from poor upkeep. The hallways are not vacuumed regularly enough, and the walls show lots of marks and dents. A seal was missing on one side of my shower enclosure, causing a large volume of water to pool across the bathroom floor. I let staff know on day 1, and by day 3 it still had not been addressed.
A simple breakfast of OJ, poached eggs and ham was horrible, with OJ that tasted like metal, eggs sitting in bowls filled with water and ham that was so overcooked that it tasted like sawdust.
March 28, 2013
Rated 3 out of 5 by lme8 House Keeping Interrupting
I am a Gold SPG member, and I requested a late check-out of 4 pm for my room. I was granted this request. However, housekeeping entered to my room more than 5 times trying to clean the room, opening my door each time. Additionally, the front desk called after the fifth time to ask whether I wanted to extend my stay. I informed them, again, that I had a late check out. There seems to be a lack of coordination and communication between the various front desk people and housekeeping. I found it rude and inconvenient that housekeeping kept coming into my room to clean it when I clearly had a late check out, and should not have been bothered in my room and having interruptions with the opening of my hotel room door.
July 3, 2014
Rated 4 out of 5 by Kraayenbrink Likes and dislikes
Room was adequate
"Heavenly" bed was not so heavenly for me
VIP lounge is great, however, they could change up the breakfast sausage, as well as the evening hot offerings.
Staff throughout was great. Gym was adequate, and liked I don't have to take my gym shoes, etc next visit
Wish you had an outdoor pool or sun deck.
September 14, 2014
Rated 5 out of 5 by Jess8112 The Staff Go Above and Beyond
I stayed at the Westin Richmond for a year on assignment, each Monday through Friday. The staff members quickly learned my name, and made it feel as much a home for me as they possibly could. During life's little celebrations, like my birthday, my wedding engagement and even when I received a promotion and was leaving the hotel, they made sure to slip a note under my door with all of their signed congratulations. The woman in the concierge lounge greeted me each morning making sure I had a spoon for my yogurt to take with me on the road, and in the evening, my food was always delivered on time and with a smile. I absolutely recommend this hotel, not only for its comfort, but for the wonderful staff.
April 2, 2012
Rated 5 out of 5 by Klee6422 A quiet and relaxing environment!
From start to finish the Westin Richmond did the job. The staff were more than accommodating and the suite was perfect. When traveling through the Richmond area, I would highly recommend this property. You will not be disappointed.
I had access to the club level and although the staff tries hard to please, the presentation of the hot entrees offered were not appealing. When different items ran out, they ought to be replenished and remain available for the guests. I would give this area of the hotel an "average" rating, as I believe management can do better in terms of offering "appetizer" sized hot items instead of trying to do one big "hot" dish...It was a turnoff. Common areas, however, in the club lounge were comfortable and clean.
July 14, 2014
Rated 5 out of 5 by JUR2 This hotel has great staff and pretty good accomodations
Staff was great, accomodating all special requests treating us with kind courtesy and considerations. Upgrading to lounge level was worth it and lounge staff was very helpful. Room was a standard king accommodation but very clean and confortable. When I asked for early ck in because I was on business and my wife traveled with me since it was our 35th anniversary, we were orrignally told no gurantee but when she asked upon arrival, was quickly ck in and accomodated even with a small token of appreciation for our anniversay. I'm greatly impressed by the level of service provided.
February 27, 2014
Rated 5 out of 5 by richmondguest Comfortable and worth the drive
This hotel is a few minutes out from downtown Richmond, but worth the drive. There are a few restaurants (chains, not local) in the area and parking and WIFI were complimentary. Further, its staff, including Brendi and Jessica (front desk) and Willy (on the Club Room Floor) went out of their way to make our stay enjoyable. Willy works non-stop and he works extra hard for the guests - even those who do not share his amicable disposition - making sure everyone's needs are met. The only suggestion I would make is changing the weekend breakfast hours - 6am-9am on a Sunday is far too limited for a weekend. 7am-10am would be perfect. Other than that, great location and great staff! I would definitely stay here again!
October 7, 2013
Rated 5 out of 5 by Liza3000 Westin, Richmond, VA
The hotel is lovely; rooms were comfortable, and clean. The beds are wonderful, obviously, because they are Heavenly Beds.
The one draw back was that two days in a row, their breakfast staff was lacking. Meaning, there weren't enough people working to handle the volume of people waiting for breakfast, to be seated for breakfast, to close out their bill, or to order coffee at the coffee bar. I was told by what looked like a manager, sorry, one coffee machine, one person working it. That didn't explain the breakfast situation. Clearly there were many meetings scheduled there in their meeting rooms, but it didn't look like there was enough staff to ensure people were taken care of in a timely fashion. That is a staff scheduling problem. Hope they fix it.
July 17, 2014
Rated 5 out of 5 by Canonjohn3 Serenity Perfected
The staff at Westin Richmond made my stay an oasis amid the challenges I was encountering on my trip. My room was spacious and the bed was very comfortable. The morning latte was expertly prepared by an attentive Barista. I needed rest after my meetings and they responded generously by pushing back my checkout l I return to the staff. You can have a wonderful facility but if the staff is not warm and welcoming forgetaboutit. The team at Westin Richmond was excellent.
August 11, 2014
Rated 4 out of 5 by mmPA Westin quality but question dogs...
We had the opportunity to stay at the Richmond Westin for one night on two consecutive weekends. On both visits the staff was lovely and the rooms were pretty clean and comfy. However, I was a bit disturbed by the number of guests with dogs. On both trips we encountered the same woman with two dogs. I overheard her telling the staff that they were service dogs. But, from what I know of service dogs, they didn't meet the standards. The dogs approached my toddler - sniffing and barking. Then, they chased after another dog entering the hotel. Additionally, they had no service vests and they smelled. On the second visit I was sniffed and barked at by two bassett hounds. Would have preferred to not encounter dogs at the Westin
July 26, 2012
Rated 5 out of 5 by CCL81 Perfect Balance
My husband and I had a wonderful stay at the Richmond Westin. Our room was clean and spacious, and the lobby and other public spaces were beautiful. Most of all, though, we thought the staff was friendly and attentive without being overbearing. We had our 10-month-old daughter with us and everyone was kind to her as well. The hotel is great for professionals, personal business and also works well for families. We will be back!
August 18, 2014
Rated 3 out of 5 by Sarah920 The pool fails again.
Everything about this hotel is fine except for the indoor pool. The water is too hot. We have stayed here twice, and have had the same issue both times. Our kids are only able to last in the water for 10-15 minutes before becoming flushed and overheated ( their faces look like we have slapped them repeatedly) The first time the water was in the 80's and we were told it was a maintenance issue. The second time the water was in the high 70's, but that was still too warm for kids. If you don't have kids who would enjoy the pool then I would recommend this hotel.
February 18, 2013
Rated 3 out of 5 by Golfgirl9876 A let down
Stayed one night on a government rate that will be reimbursed. But for what should be a more upscale hotel given their rates, there was nothing special, and in fact problems. First, the toilet had a slow leak around the base. Second, the bed was made such that the bottom sheet did not cover the bottom 6" of the bed, which forced me to remake the whole thing when it was discovered at 1030 at night. Bar drinks were $12 for a martini. In the future I will stay at a different chain that costs less, provides equal or better accommodations plus breakfast included.
June 29, 2013
Rated 3 out of 5 by RedOctopus The next day
My room location is preventing me from rating my experance any higher. The building HVAC system on the roof outside the window of my room (203) kept me awake through the night. When checking out the desk persons "I'm sorry to hear that" annoyed my tired mind. They knew it was a bad room when they gave it to me. On checking in I was asked if I wanted to sign up for your guest program and I told them I was a member of another program but would consider your Westin program. Sorry not now . . .
The resturant was very nice, the food and service was excellent.
July 22, 2013
Rated 5 out of 5 by LawrenceT Very good Hotel
The staff and hotel were professional and very good.
September 9, 2014
Rated 5 out of 5 Great stop
What a great room, friendly staff, from the person who took my reservation Over the last the entire time, to the Cuban lady from Cherry Hill New Jersey (Jalon) Who was empathetic toward our sick child and very accommodating, who served us breakfast, To Andy the manager who called me at home and guaranteed me a rollout bed before we got there, it was a pleasant evening. We were only there one night but the bathroom was great, the beds were comfortable, the linens were clean, I could have spent less but I was pleased with the facility. My only consideration would have been for the person in charge of the breakfast buffet to keep a close look at the actual dishes and the fruit/food display but it was truly a minimal issue- overall great.
July 21, 2013
Rated 2 out of 5 by TJMMET Quality has dropped since last visit.
Iam so sorry to say that this stay was disappoimting. I has two previous stays that were excellent so I recommended this hotel to my colleagues and we booked 4 rooms. The greeting on arrival especially asw a return guest was not good. My room was not clean. Room sevice dishes were never removed from my room. I did not get a wake up call as scheduled. For some odd reason they sent security to my room about a half hour after my scheduled wake up call. My last two stays were outstanding so not sure what happened to your quality control initiatives.
August 30, 2013
Rated 4 out of 5 by Emonallica Average Stay
We stayed at The Westin Richmond for one night. The stay was average. Room was clean and comfortable as expected from a Westin. My only complaint is that I left a trouser in the bathroom and when I called the next day regarding it, I was told that the Lost & Found Dept would get back to me within 24-48 hours, which they did. But they did not find my trouser. I remember leaving it in the bathroom and I mentioned that too. I was told that housekeepers did not find anything. Except for that everything was ok.
July 3, 2014
Rated 5 out of 5 by PlatinumRVA Home away...
I have accumulated at least 50 stays at The Westin Richmond in the last two + years. From day one, before I had any status, the staff has been welcoming and made me feel like it is my home away from home. The staff will do their best to accommodate any reasonable request and the property and rooms are always impeccably clean. Small things, like always having fresh fruit available in the lobby make a big difference.
While overlooking I-64, noise (internal or external) has never been a problem.
The only downsides I can find are that "the secret is out" and the hotel is regularly full during the business week, and they set a very high standard for me to measure other Westins by. I also miss the trademark dual shower heads, replaced by a "greener" option.
May 12, 2014
Rated 5 out of 5 by ed522 Great place to stop
I drive to florida 6x's a year and this is a great stop for me. And one of the few Weston's with a Club room.Staff was very friendly, and the rooms were very clean.
September 1, 2014