Rated 4 out of 5 Nice location, great staff
stayed for 4 nights. The linens and room were very nice. My clock did not work and it took 2 calls to get someone up to fix it. The repairman was very nice and fixed it immediately. The refrigerator was one of the old snack machines and did not keep my water chilled. It needs to be replaced with a real refrigerator. Staff were very friendly and nice. Loved the coffee and the fruit. I will definitely stay again.
July 28, 2014
Rated 5 out of 5 by OnTheGoForYears Very comfortable and clean hotel perfect for business travel
I stay at The Westin Richmond while traveling on business every week. The hotel and staff consistently exceed my high expectations for service. As a professional business traveler, that is not easy to do as my expectation are very high. Fantastic place to stay with a very professional and always willing to help staff.
July 27, 2014
Rated 5 out of 5 by Marley87 Richmond Royalty
I felt like Richmond really rolled out the red carpet during my recent stay at the Westin. I would highly recommend this facility to others wishing to be treated like royalty.
July 23, 2014
Rated 5 out of 5 by Laxhockeymom Best Night's Sleep
The heavenly bed makes staying here worthwhile. Staff exceptional, food good, nice sitting area to relax in when not in your room. Easily accessible to all major roads, mall and additional eating locations. Hotel smells wonderful - not like a traditional hotel. Can't wait to come back!
July 21, 2014
Rated 5 out of 5 by Liza3000 Westin, Richmond, VA
The hotel is lovely; rooms were comfortable, and clean. The beds are wonderful, obviously, because they are Heavenly Beds.
The one draw back was that two days in a row, their breakfast staff was lacking. Meaning, there weren't enough people working to handle the volume of people waiting for breakfast, to be seated for breakfast, to close out their bill, or to order coffee at the coffee bar. I was told by what looked like a manager, sorry, one coffee machine, one person working it. That didn't explain the breakfast situation. Clearly there were many meetings scheduled there in their meeting rooms, but it didn't look like there was enough staff to ensure people were taken care of in a timely fashion. That is a staff scheduling problem. Hope they fix it.
July 17, 2014
Rated 5 out of 5 by Drsnaphook Great experience!
Wonderful hotel experience. The rooms are spacious,modern,clean and very quite. Staff was most helpful. Nothing but good things to say.
July 21, 2014
Rated 5 out of 5 by Klee6422 A quiet and relaxing environment!
From start to finish the Westin Richmond did the job. The staff were more than accommodating and the suite was perfect. When traveling through the Richmond area, I would highly recommend this property. You will not be disappointed.
I had access to the club level and although the staff tries hard to please, the presentation of the hot entrees offered were not appealing. When different items ran out, they ought to be replenished and remain available for the guests. I would give this area of the hotel an "average" rating, as I believe management can do better in terms of offering "appetizer" sized hot items instead of trying to do one big "hot" dish...It was a turnoff. Common areas, however, in the club lounge were comfortable and clean.
July 14, 2014
Rated 3 out of 5 by TheBoss1 Comfortable and Convenient
The hotel is conveniently located near the AMTRAK station and is close to major companies in the area. While the food is decent, the service in the restaurant is very slow. Ordering breakfast may force you to be late for your morning appointment. Also found the liquor pour to be on the light side. The rest of the amenities were much appreciated.
July 14, 2014