Rated 3 out of 5 by Kmedixon Spg platinum service
The evening platinum service was cleaned up and no attendant at 8:39 tonight. I have never seen it shut this late this early. Very disappointed.
May 4, 2016
Rated 5 out of 5 by BayouBorn Trendy and Pleasant; Super Pet Friendly!
Great Stay. This was our 3rd stay at the Richmond Westin and are never disappointed. It is probably a 15-20 minute drive from the airport. The hotel is nicely appointed with gym, indoor pool, restaurant, bar, Starbucks, and complimentary infused water in the main lobby. The hotel and rooms are undated and trendy. The room was super comfortable as was the bed. The shower is the over-head rain type in a tiled shower with glass doors. A robe is provided in the bathroom. Ample mirrors both in the bathroom and in the room. There are ample outlets for electronics and the wi-fi was easy to set up. Mini fridge and one-cup coffee maker featuring Starbucks brand coffee is in the room as well. The only disappointment (if you can call it one) was that there was not complimentary coffee available in the lobby each morning. We made the coffee in our room instead.
Room service is available and fairly affordable with a nice selection.
We traveled with our 10-pound service pup. Upon entering the front door we were handed a doggie biscuit-how cute is that? Staff were very receptive to our pup. They even offer a complimentary bowl and bed as well as a doggie hanger for the door to notify staff that a pup is inside.
Staff were extremely helpful. One lady in particular, used her card to activate the elevator for us so we didn't have to fumble for our card. She also later offered to dispose of take-out food trash when I exited the room to look for a trash receptacle. She was very friendly and ready to help!
You will enjoy your stay-don't hesitate to book your room!
April 3, 2016
Rated 5 out of 5 by Lufthansa7 Hospitality At Its Finest
Had a lovely weekend stay with the family. Lounge and lounge staff were amazing despite a soccer tournament being in town (lounge was crowded). They helped with everything and smiled the whole time.
Check-in was a breeze, and received a great upgrade. If you come to Richmond, stay here.
April 1, 2016
Rated 5 out of 5 by five5s A wonderful place to stay
The Westin Richmond is a great place to stay. I am here just about every week for a few days. The Westin Richmond has become "my Cheers) where everybody know my name. The facility is first class, but the people are even better. Warm, genuine, friendly and enthusiastic.
A wonderful place to stay.
You will love your stay and remember your Heavenly Bed!
March 30, 2016
Rated 5 out of 5 by SFtraveller 5 Star Service
I have stayed at the Westin Richmond at least a dozen times and it only gets better. The renovation was done right and the beds are even more comfortable than ever. The guest rooms and common areas are immaculate.
The staff is truly what makes this place a home away from home. In the years I have been coming here there is a very low turnover in staff; that says a lot about how a place is managed.
I would highly recommend this property and their restaurant to anyone coming to the Richmond area,
March 22, 2016
Rated 4 out of 5 by Budsmom Check in was awful
I've stayed at this location several times for a yearly conference and have found until this time everything went smoothly. I have a service dog who has always been with me. During my check in I was told I must fill out a pet form for my service dog. I told the front desk person several times he is not a pet, none of the things on her form apply, he is always with me 24/7 which is what a service dog does yet she continued to call him my pet and want me to sign her form. I then talked to a person who said she was the manager when I checked out about it and felt I got insulting excuses for their seeming lack of training about service dogs.
March 7, 2016
Rated 5 out of 5 by Carolyn2016 Always a pleasure to stay here
This Westin always exceeds expectations, and this was no exception.
March 4, 2016
Rated 5 out of 5 by Cvillny Love this hotel
I stay at spg hotels weekly. It had been a while since staying here--but I fell in love all over again. Really nice renovation. And the beds are even more heavenly then other Westin beds I've been too!! For a business traveller this hotel is perfect. Staff couldn"t be nicer. It feels like home away from home.
March 1, 2016