Rated 4.5 out of 5 by 190
reviewers.
Rated 5 out of 5 by Rhonda50 Excellent Hotel, Stay at the Westin Richmond
This hotel is great. Arrived after lunch and my room was not ready. I had two small kids with me and the hotel clerk Nicole saw I needed a room ASAP. She search until she found a room for me.
May 12, 2013
Rated 5 out of 5 by AF680 Nice Westin
Very nice hotel. i enjoyed my stay. i am a frequent business traveler and have stayed in many hotels this hotel is great. It seems brand new. The staff was great.
May 11, 2013
Rated 5 out of 5 by Hokievt Outstanding Staff
Location is great to reach all areas around Richmond. Staff is terrific. Hotel was in great condition.
May 8, 2013
Rated 5 out of 5 by RTGrl Stayed for a conference
Everything was excellent! Loved the hotel, and would definitely stay again.
May 8, 2013
Rated 4 out of 5 by BTW12 Great Staff
The staff at check-in were very friendly and made me feel welcome. There was no platinum room upgrade available but we were placed on the Club floor. Excellent food in the club lounge and the staff there were very helpful.
May 7, 2013
Rated 2 out of 5 by AV13 Staff incompetent
We arrived Saturday morning at 2 am and asked what time breakfast served til and were told at 10 am. Having got up at 9:30 am the same day and arrived at the resturant at 9:50 am we were told they served breakfast til 3 pm. This was 5/4/13.
The gym equipment was not working when used. Finally they was alot of outside noise transmitted in our room which was disruptive in terms of sleeping.
May 5, 2013
Rated 5 out of 5 by Zuly5 The best hotel we have ever stayed in...
As a military family we have stayed in our share of hotels but The Westin was by far the best hotel we've stayed at. Everything from the customer services, the facilities, the room, cleanliness, comfort, available services like New Balance work out clothes to rent for $5 making your stay even more convenient. Out of all these qualities the best 2 things I liked most was the government rate available for our family and what I call the safety feature in place in the hotel where even if someone walked into the hotel and tried to go up to the rooms they couldn't because the only way the elevator goes up is if you insert your room key first. So needless to say we loved our stay.
February 18, 2013
Rated 4 out of 5 by AdamF Great hotel for Elite Members
I stayed here with my family on the way home from visiting family as a good stopover point. I generally like the Westin brand and prefer it during my business travel.
The hotel lobby was gorgeous, with citrus water available for guests. Upon check-in, my SPG status was recognized and I was provided a room upgrade. The room itself was extremely neat and clean, and the temperature controls worked well, which is not always the case in hotels.
i did not take advantage of the hotel restaurant during this stay, but would very likely do so the next time around. I plan to return the next time I head to see family.
January 2, 2012