Rated 4 out of 5 by Bob18 Good Business Hotel
Decent hotel. I stay once a year the same weekend. Front desk wasn't as friendly at check in as normal, Im not sure she understood my question when I asked and seemed a bit unhappy that I was asking if my room was ready before going through the entire check in process.
September 17, 2016
Rated 5 out of 5 by BajanQueen77 Excellent Westin
I stayed at the Westin Richmond while visiting my friend who was installed as president of Richmond University. The hotel was nicely appointed and consistent with what I would expect from Westin. Fair price, comfortable bed and excellent service from the staff.
August 22, 2016
Rated 5 out of 5 by Trracy This hotel was excellwnt
My family and I stated at this hotel and enjoyed the pool, the breakfasts, room service and the staff even found an earring that we lost down the elevator shaft! Thank you!!!!!!
August 18, 2016
Rated 5 out of 5 by Happpier1 Just what I asked for...
I really enjoyed my stay here. The staff greeted me with kindness and professional demeanors. I was in town for a funeral and needed a quiet retreat. I requested an upper floor, in a quiet section. And that's what I received. The room was clean and quite nice! I asked that the refrigerator temp be turned up. (Maybe it was turned down between guests.) They were quick to respond, very respectful too. The bathroom was nice, although it showed signs of normal wear. The toilet kept running. (I reported it.) Just closed the door, no problem. The robes were plush and delicious! Soaps are fabulous. I have to purchase some later. I didnt have a chance to try room service or the restaurant, but the selections looked good. Not far from Cheesecake Factory in trendy Short Pump area, so I went there. I would definitely stay again.
August 4, 2016
Rated 5 out of 5 by RBK040404 Great Stay - Great sleep
We appreciate the quality of the rooms and especially the bedding and mattresses and pillows. I went home and ordered some pillows from the Westin Store online.
July 18, 2016
Rated 5 out of 5 by Trevor85 Lives up to the Westin standard
I stayed here for a weekend and was upgraded to a well-appointed suite that would make my apartment jealous. The location is a bit isolated, but Uber got me to downtown Richmond in no time. Dinner at the hotel restaurant was a trip highlight. Try the mussels diavolo!
If you find yourself with a free afternoon in Richmond, be sure to check out the Virginia MFA. It's one of the best art museums I've ever seen. Oh, and general admission is free.
July 5, 2016
Rated 2 out of 5 by cmiranda Every apple needs a shine
I came for a conference here in Virginia, first time at this Westin, was very happy with all but Gwen's service at the front desk. Will advise that management revise her etiquette.
June 23, 2016
Rated 5 out of 5 by HoneyBun45 Wonderful Stay
My husband and I stayed here for a weekend of relaxation. The stay was absolutely refreshing and the service as well as the accommodations were superb. I recommend this hotel to all my friends and family.
Wonderful place to stay.
June 1, 2016