Rated 5 out of 5 by RBK040404 Great Stay - Great sleep
We appreciate the quality of the rooms and especially the bedding and mattresses and pillows. I went home and ordered some pillows from the Westin Store online.
July 18, 2016
Rated 5 out of 5 by Trevor85 Lives up to the Westin standard
I stayed here for a weekend and was upgraded to a well-appointed suite that would make my apartment jealous. The location is a bit isolated, but Uber got me to downtown Richmond in no time. Dinner at the hotel restaurant was a trip highlight. Try the mussels diavolo!
If you find yourself with a free afternoon in Richmond, be sure to check out the Virginia MFA. It's one of the best art museums I've ever seen. Oh, and general admission is free.
July 5, 2016
Rated 2 out of 5 by cmiranda Every apple needs a shine
I came for a conference here in Virginia, first time at this Westin, was very happy with all but Gwen's service at the front desk. Will advise that management revise her etiquette.
June 23, 2016
Rated 5 out of 5 by HoneyBun45 Wonderful Stay
My husband and I stayed here for a weekend of relaxation. The stay was absolutely refreshing and the service as well as the accommodations were superb. I recommend this hotel to all my friends and family.
Wonderful place to stay.
June 1, 2016
Rated 3 out of 5 by Kmedixon Spg platinum service
The evening platinum service was cleaned up and no attendant at 8:39 tonight. I have never seen it shut this late this early. Very disappointed.
May 4, 2016
Rated 5 out of 5 by BayouBorn Trendy and Pleasant; Super Pet Friendly!
Great Stay. This was our 3rd stay at the Richmond Westin and are never disappointed. It is probably a 15-20 minute drive from the airport. The hotel is nicely appointed with gym, indoor pool, restaurant, bar, Starbucks, and complimentary infused water in the main lobby. The hotel and rooms are undated and trendy. The room was super comfortable as was the bed. The shower is the over-head rain type in a tiled shower with glass doors. A robe is provided in the bathroom. Ample mirrors both in the bathroom and in the room. There are ample outlets for electronics and the wi-fi was easy to set up. Mini fridge and one-cup coffee maker featuring Starbucks brand coffee is in the room as well. The only disappointment (if you can call it one) was that there was not complimentary coffee available in the lobby each morning. We made the coffee in our room instead.
Room service is available and fairly affordable with a nice selection.
We traveled with our 10-pound service pup. Upon entering the front door we were handed a doggie biscuit-how cute is that? Staff were very receptive to our pup. They even offer a complimentary bowl and bed as well as a doggie hanger for the door to notify staff that a pup is inside.
Staff were extremely helpful. One lady in particular, used her card to activate the elevator for us so we didn't have to fumble for our card. She also later offered to dispose of take-out food trash when I exited the room to look for a trash receptacle. She was very friendly and ready to help!
You will enjoy your stay-don't hesitate to book your room!
April 3, 2016
Rated 5 out of 5 by Lufthansa7 Hospitality At Its Finest
Had a lovely weekend stay with the family. Lounge and lounge staff were amazing despite a soccer tournament being in town (lounge was crowded). They helped with everything and smiled the whole time.
Check-in was a breeze, and received a great upgrade. If you come to Richmond, stay here.
April 1, 2016
Rated 5 out of 5 by five5s A wonderful place to stay
The Westin Richmond is a great place to stay. I am here just about every week for a few days. The Westin Richmond has become "my Cheers) where everybody know my name. The facility is first class, but the people are even better. Warm, genuine, friendly and enthusiastic.
A wonderful place to stay.
You will love your stay and remember your Heavenly Bed!
March 30, 2016