Rated 5 out of 5 by Nick16 Excellent Service
This one rare time I took my pet maltese with me and loved the experience and accomodations made for my pet. Will make this my locat
January 18, 2016
Rated 5 out of 5 by Crys36 Holiday
My family and I stayed here on Christmas Eve. The staff were exceptionally welcoming for having to be there on a holiday. The hotel was clean and the holiday decorations made us feel like we weren't missing anything by not being home.
January 17, 2016
Rated 5 out of 5 by CKLambert Short stay - but great hotel
My wife and I were catching a train out of Richmond at 3:30AM - so we didn't have much time to spend at the Westin Richmond. Needless to say what we did experience was wonderful.
Beautiful hotel lobby. Great check in experience. Club lounge was nice and not overly crowded for evening hors d'oeuvres. Pool area was nice (hot tub just slightly too hot).
Restaurant was off the charts. The chef even prepared a special scallop appetizer for us that was brought to our table (no charge).
Overall great experience. Thanks Westin Richmond!
January 7, 2016
Rated 5 out of 5 by Hokievt Great stay as always
Location is perfect for getting around to meetings. Staff always does a great job. Very friendly!
December 23, 2015
Rated 5 out of 5 by gerardo68 the hotel have excellent location
the hotel have excellent location because is so far of noise is really confort
December 1, 2015
Rated 5 out of 5 by BusinessTravelerV Amazing service and staff for extended stay business travelers
There is no doubt that this is the best Westin I have stayed at (and I have stayed at many Westin hotels). The service here is exceptional and so attentive. Everyone, from the General Manager, the Front Desk Manager, Room Service, and the Service Express attendants are unbelievable responsive to any guest need and take care of it within ten minutes. They even arranged for a mini-birthday celebration in one of the conference rooms within a five hour notice and got a cake with candles. The rooms are nice with big bathrooms and plenty of lobby space (indoors and outside). Some of the call-outs on the hotel furniture that I really like compared to other Westins are a full length mirror in the bedroom, a table stand in the bathroom to put extra clothes on, weight scale in the bathroom, and a desk pad on the table so you can work on your laptop in bed (who doesn't like doing that). Location is great as well. It's near a Walmart, Starbucks, Chipotle, and Target making it very easy to pick up toiletries and other things that you may have forgotten to pack. It's also a 10 minutes car ride away from Short Pump, which has a nice outdoor mall and good restaurants. If you are in Richmond, I would forgo the hotels and downtown and stay here instead (even though, it's ten minutes north of Richmond). Also, this Westin has one of the better club rooms so great breakfast in the morning. Don't get Valet. If it seems that all the close parking spots are full, just swing to the parking lot in the back because no one parks there and it's still close to the hotel.
August 9, 2015
Rated 5 out of 5 by Marinedad1 A phenomenal second home.
The Westin Richmond is the most phenomenal place to stay. Our family has had the honor of being a part of a stupendous experience at least twice a year ever since they opened there doors. Andrew is by far the best manager of a hotel in the world and his staff bar none is the best always making our families stay to where we consider it a home away from home. Richard is always going the extra mile just to make sure we're settled in. We stay at alot of hotels and no one has even come close to there talents not to mention the high quality of the hotel it self. Y'all rock.
July 9, 2015
Rated 5 out of 5 by Rach10 Absolutely perfect
This hotel was one of the BEST I have every experienced. I have traveled to many places, both domestic and overseas, and I'm familiar with top rate hotels. The Westin Richmond is on par with any of these wonderful hotels, with the exception of a much lower room rate. From the excellent service to the fantastic food to the wonderful rooms, guests feel pampered and rested. A very pleasant stay and if I'm ever in the area again, I will be sure to stay at the Westin Richmond.
June 27, 2015