The Westin Verasa Napa

  • 1314 Mckinstry Street
  • Napa,
  • California
  • 94559
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 507 reviewers.
Rated 3 out of 5 by Lack of attention to the details I'm a Platinum 75 night member: I recently visited your property and found your staff to be friendly and courteous, however, they seemed to lack the attention to detail that an SPG category 6 hotel requires. I want to mention that I did not use my points during our stay. My experience with your concierge staff was horrible and the St Regis San Francisco quite frankly put them to shame! We have traveled the world and I have never experienced a concierge staff like yours at a Category 6 hotel... They look and acted more like a "visitors center information counter". I would expect at a minimum that a hotel located in the heart of Napa would have strong standing relationships with the top wineries in Napa and could accommodate requests for tours on short notice. The St. Regis. San Francisco concierge staff was not only able to accommodate my request, but they made two additional recommendations and backed them up with reservations. Your staff replied to my request with a "no" and then they never answered my follow up email request for any other possible recommendations. We had dinner at your "La Toque" restaurant that has the "Grand award winning wine cellar" with 2,000 selections from every important wine growing region in the world. Leaving me with the question: How could you not have a strong relationship with the high end wineries in your own backyard? This is disappointing and sad that the only SPG Category 6 Napa hotel would not have this covered. Look, if it was easy, anybody could do this but if you're going to call yourself a category 6 hotel; you need to back it up with world class exclusive services. It’s the small things that differentiate your hotel allowing your guests and SPG members to experience an amazing and memorable stay….Relationships with wineries seem like an easy way to add value with very little additional cost to you. This lack of professionalism is just simply unacceptable for a Category 6 hotel... And as a SPG platinum member I feel your rating is diminishing the worth of the SPG membership, brand and point reward system. Additional feedback: 1. When we arrived at the hotel around 7:15 pm there was no bell staff to greet us or attend to our luggage. There was only one valet employee and we waited to see him. 2. The concierge booth was closed... One would think a concierge staff would be available during the peak of dinner hours. 3. We stayed in a suite but we found that the rooms décor is more on the corporate side and lacks the elegance that one is accustomed to experiencing at a cat 6 hotel. Sorry your not even close. September 10, 2015
Rated 4 out of 5 by Exceeds expectations! Didn't expect the suites to be that big but it was and fully stocked with dishes, utensils, etc. A real kitchen in the hotel! That's great for a family. September 8, 2015
Rated 5 out of 5 by Great Hotel We had an excellent stay. Came in town for the Napa to Sonoma Half Marathon. The staff did everything they could to help us enjoy our stay. August 11, 2015
Rated 5 out of 5 by Wine weekend We had a great stay and the bell staff are amazing. June 29, 2015
Rated 5 out of 5 by One Night in Napa We couldn't have asked for more during our one night in Napa. Upon arrival the valet staff greets you, makes you feel welcomed and manages to have your luggage in the lobby waiting for you before you know its even been removed from your vehicle. Manny (our valet) asked about our plans for the evening and provided walking and driving directions to get there and always addressed us as Mr. and Mrs. Lastname. He always had the car ready to go when needed and we accepted his advice for a breakfast location the following morning. Thanks Manny for taking care of us throughout our stay! At check-in we were greeted by Lilly and blown away by her customer service and the fact that she thanked us for being spg members. She provided local maps for the wineries and downtown and provided directions to the steakhouse we planned to eat for dinner as well. Thanks Lilly for making us feel special at check-in. The facility was clean and well maintained and although we didn't go to the pool we had a view and it looked relaxing. The room was clean, spacious, included an xbox 360, and the bathroom was beautiful. room - roomy, good view, clean, June 25, 2015
Rated 5 out of 5 by Best Stay Ever The stay was great, the staff was very accommodating, very pleased with the whole experience. It was my better half's birthday and I worked with the concierge to help make our stay an unforgettable one. We stayed on June 17th, here are some quotes that my better half sent me the next day at work: "It really was the best Birthday ever!!!!" "My coworkers are doting on my flowers." (s/o to Royce for recommending the florist) "I go to sleep thinking about June 17 and I wake up thinking about June 17..." Thanks for helping me give her an unforgettable birthday. June 22, 2015
Rated 2 out of 5 by Overpriced and I would not consider this a cat 6 Hotel Cat 6 hotel? small pool, overpriced food, and location was under construction. This doesn't live up to a cat 6 hotel. One kid friendly restaurant. June 8, 2015
Rated 3 out of 5 by Issue with bill The hotel was very pretty and the rooms were nice. The room was ready when we checked in. Generally, a good hotel. The one big issue that we had was that another hotel guest gave our room number at the bar and charged $80.00 worth of drinks to our room. We informed the hotel that it was not us and the signature was not our signature (and was not even our name). Furthermore, we informed the hotel that it could not have been us since we were not even at hotel at the time that the bill was signed. Instead of taking the charge off of our bill, we have to dispute the charge with the credit card company. I really think there should be some sort of procedure for identifying the person signing a bill to a room before just allowing a random person to charge something to a room. Furthermore, if a Starwood Gold member, who is a good customer, says that a charge is not theirs, I think that the hotel should take it off of your bill instead of making the customer taking the time to dispute the charge with their credit card. The staff at the hotel were courteous and nice about the issue but didn't offer any alternative to us having to dispute the charge with our credit card company, which we intend to do. June 2, 2015
  • 2015-10-08T05:44:30.264-05:00
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