Rated 5 out of 5 by billy527 home away from home
the resort has become my second home. From the time I pull up to valet till the time I leave, I couldn't be more appreciative of the way they treat me. Being in the wine biz, I'm up there a lot, suite is like being home, best food anywhere thanks to Chef frank, the staff is 'par excellance'...good job
June 28, 2014
Rated 3 out of 5 by PRBBC This hotel was not what we expect from Westin
The location was good. Very close to downtown for restaurants, etc.
It was the first Westin we stayed at that we weren't upgraded. We checked in on a Tuesday not a weekend. Surprising.
Numerous interruptions in the middle of the night. Obnoxious wedding party. The air conditioner in the room was too loud. Stains in the carpet in the room. Felt like anything we wanted was some kind of up charge.
November 7, 2013
Rated 5 out of 5 by PBFloyd Excellent Weekend Vacation
Simple synopsis: The hotel is in an excellent location. The room (1 bedroom premium suite) was awesome. The bar staff is excellent, knowledgeable and very professional. The concierge (Eric) was the best concierge I have ever dealt with. (Extremely knowledgeable regarding tasting locations as well as local restaurants). Our experience was great and we will be back soon!!
March 20, 2013
Rated 5 out of 5 by Zheni Amazing Property
We stayed with our daughter (10 yrs old) and her best friend (same age) over the weekend. The hotel is a short drive from San Francisco and we just wanted to enjoy the sun, the girls - the swimming pool and my husband and I visited some wineries and restaurants in Yountville. The hotel was exceptional. We will definitely visit again and recommend to friends and family.
June 23, 2014
Rated 2 out of 5 by SDGold Quite Disappointed
I typically love staying at Westin hotels. I always enjoy the heavenly beds and baths and enjoy the perks I typically receive for being a gold SPG member. When we first arrived, we received a lecture on the importance of being green, and therefore we should agree to not have our room cleaned throughout our stay. Feeling pressured, we said yes. Therefore, we ran out of towels, coffee, and shampoo, which all took approximately an hour to receive upon request. Additionally, we ordered 3 or 4 items from room service. One of our orders was only a bottle of wine...it took an hour. Similarly, our morning coffee took an hour and fifteen minutes. I was beyond frustrated. Not to mention, our room didn't have a bathtub, which has always been a perk of staying at a Westin. The hotel was in a good location and the rooms were clean, but it was so far below what my expectations are of a Westin. I will not stay here next time I visit the Napa area!!!
November 13, 2011
Rated 5 out of 5 by Jen12345 Napa in style and comfort!
Excellent rooms and service! Right across from the wine train station and within walking distance of downtown. Don't worry about walking, though, because if you've had one too many tastings the hotel town car will pick you up or drop you off free of charge! They also will rent you workout clothes if you've forgotten yours at home... Shoes and all!
August 17, 2013
Rated 1 out of 5 by Cltnc Motel 6 experience at Westin pricing
Terrible staff it seemed like every employee was in training, heating and cooling did not work in the room and they could not fix it. Wifi would not work on the third floor and they just said everyone complains that the signal is weak on the third floor and took 10 dollars off the bill. Unacceptable of a 400 dollar a night room
September 25, 2013
Rated 2 out of 5 by Tomatogod Disappointing
Westin usually is a great choice, not this time unfortunately. Wifi is s l o w . No refrigerator for my medicine? Heavenly crib? far from heavenly. The door for the restroom is a poor design, it does not close properly, everyone can hear your business when your doing it, it sounds like your using the restroom with the door open.
May 7, 2013
Rated 1 out of 5 by SPGNapaVisitor Terrible customer service with View of trash dumpster and early morning noise
While the Napa location was good, this property and service of staff falls far short of the Westin standard. Our room had a view of the dumpsters and loading dock and we experienced significant noise each morning with the trash pickup and hotel deliveries. We requested a room change on the day of checkin. The staff made a note and said they would see what they could do. Despite the hotel seeming nearly empty following the Thanksgiving holiday, we were never moved to another room. As we checked out and reiterated the bad experience to the desk clerk, she simply replied with a canned response of "well, thanks for staying with us". This is the worst Starwood property I have ever experienced.
December 2, 2011
Rated 5 out of 5 by RTexas Great Location
Location is within walking distance to the Napa Wine Train, and a short driving distance to some of the best vineyards in the country. Spacious rooms with a full kitchen. Nice pool area with a open setting area. The bell men were helpful with the best places locals visit. Will definitely stay again.
June 24, 2014
Rated 5 out of 5 by PamKP Great hotel and location in Napa!
Centrally located in downtown Napa! Love the convenience to San Francisco and all the wineries, restaurants and Oxbow Market down the street. Love the fact that we could get up and walk down by the Napa river to the market or enjoy the restaurant on-site. Really enjoyed dining at La Toque as well!
March 25, 2013
Rated 5 out of 5 by Carmen napa hotel
everything at the hotel was excellent, but since we had the suite with a full kitchen, we were disappointed that the hotel did not provide basic kitchen neccessities (paper towels, pot holder, dish towel and dish soap)...Other than that, the stay was great and we will definitely be back...
April 16, 2012
Rated 5 out of 5 by Rancher Peaceful and tranquil near downtown Napa
This is an incredibly nice property. I spent a midweek night here with my family. Everyone loved it. I had my doubts whether a hotel so near downtown could be quiet. It is. The rooms along the river are sublime: ask for one. The well trained staff goes way beyond expectations.
March 22, 2013
Rated 3 out of 5 by Denise116 Room was never cleaned
Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed.
June 25, 2014
Rated 5 out of 5 by IYIarv Great Hotel
Beautiful hotel in the heart of Napa. I was at this property for a family getaway and our room was very comfortable, clean, and up to date. I would definitely stay here again.
January 28, 2014
Rated 1 out of 5 by samantra the hotel seemed in disrepair
The TV didn't work, the mattress was lumpy,
The party in the next room was loud and was noisy all night long and could hear though the door
February 10, 2014
Rated 4 out of 5 by JMF1947 Room To Rails
THE choice in conjunction with the Napa Wine Train experience. Upscale room décor and amenities. Tasty menu and wine tasting daily. Request top floor room facing the train station for total room to rail emersion.
November 30, 2013
Rated 5 out of 5 by Jim900 Great Napa Location
We enjoyed a wonderful stay at the Westin Verasa Napa . The location is excellent to wine taste along the Silverado trail or Highway 29. The service was wonderful and the light meal we had in the cafe was very good- much better than typical hotel food .
June 23, 2014
Rated 3 out of 5 by Longrunner Good location, below average experience
My wife and I stayed at this hotel immediately following the Thanksgiving holiday. The hotel was sparsely occupied, and we were given a room facing the front of the hotel, across from the Napa Wine Train station. Little did we know that a room facing the rear would have been the right choice. Aside from mild train noise, Napa is finishing a major flood control project near the station, and construction noise started promptly at 7AM. The hotel grounds crew also started up with a large leaf-blower at 7:15, all but ensuring that we were awake for good. Hotel is in a great location near downtown Napa and Oxbow market, but needs an upgrade on its service professionalism and amenities to justify the price.
December 17, 2011
Rated 5 out of 5 by Mike1955 Thank you!
Exceptional in every way. We were very pleased and will return.
June 25, 2014
Rated 5 out of 5 by gerales Incredible experience from start to finish
beautiful hotel, clean rooms, great amenities, and super friendly staff. the location is close to major wineries so the overall experience is perfect.
October 26, 2012
Rated 5 out of 5 by DWMitzi Great Hotel for Napa Valley
Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015!
June 23, 2014
Rated 1 out of 5 by Disgruntledguest Charging Platinum members for water in bottles
This hotel provides water bottles in the rooms, of which two are free and one is apparently not free. They claim that there was a tag on one bottle with a charge, which I certainly didn't see. When I asked for it to be reversed, I was given a long run around, the accounting office failed to call back and then eventually a front desk member said they would reverse the charge. If indeed, they are charging platinum members for water, this is a new low for SPG and certainly makes me think of staying with a chain that values its premium members, not dole out petty charges and fuss about them. Not impressive! This is the only SPG hotel that I have seen this, so, from this perspective, I can't recommend this hotel.
June 20, 2013
Rated 2 out of 5 by full59 Not a great experience.
When we checked in were told they over booked the hotel so they downgraded our 2 rooms we had reserved. They did give us a $100 credit for the downgrade but it is not what we reserved. Also, at breakfast in the dining area we waited over 15 minutes before we had to go ask the hostess to send a waitress over to our table. The next morning we decided to not wait for terrible service and purchased breakfast to go - the hotel charged an automatic tip of 15% on our purchase which was self serve coffee and picking up yogurt out of a bin. We have stayed in many different Westins and always have been pleased but we would
not recommend this Westin hotel.
October 21, 2013
Rated 5 out of 5 by mkep We loved our stay.
The staff is courteous and caring.
June 24, 2014
Rated 5 out of 5 by Grodroberts Very nice property
Location is perfect
April 22, 2013
Rated 3 out of 5 by DebF Disappointment
The minute we drove up, we were disappointed in the location, surroundings and business-like atmosphere of hotel. We booked a premier suite that was a major disappointment. The view was poor for the money we were spending. The room was sterile. Not even a bottle of water in the suite. No turn-down service or freshening of towels. The "free" wine tasting was poor quality wines and weak appetizers. Stopped in the bar before bed and but left quickly. No good vibe or friendliness from bartenders. Lost a raincoat somewhere in the hotel or car (when parked with valet)...still has not materialized. No feedback from housekeeping. Not the SPG we expected.
March 13, 2013
Rated 4 out of 5 by JazzyD Basic room amenity missing
This is very petty, but I didn't have a shower cap povided in the bathroom at anytime during my four day stay. I realize that I could have requested one from housekeeping, but I never thought about asking for one until I was ready to get in the shower and then it was too late. I've never stayed in a hotel that didn't automatically provide one.
June 17, 2014
Rated 4 out of 5 by BayArea31 Good, not Amazing.
My first time at this hotel was decent. I was upgraded to a two King Suite, which is quite amazing. Great attention to detail in the room quality and comfort. But for such a nice room, it is more than a little disappointing that there is no mini-bar - that needs some work. Overall, I had a good stay.
My only concerns stemmed from the lackluster service. Checking in, I asked the front desk if there was another room w/ two beds available for our friends that were also checking in and the agent did not seem interested in helping. Not a huge deal, but not the friendly service I am used to from Starwood. When arriving back at the hotel after dinner/drinks at 1130p, the kitchen had already closed and was unable to accomodate my request for dessert -like the lack of minobar this is more than disappointing when I paid $319 per night for the room. When my travel friend approached the front desk to ask about having food sent to the room, the manager was extremely standoff-ish, did not offer to help us find dessert elsewhere, and did not once apologize for the inconvenience. Together, these issues didn't turn me off completely and I will definitely visit the hotel again. But the service needs attention to rise to the level of other Starwood properties - especially at the moderate to high pricepoint that it is offered at.
March 28, 2012
Rated 2 out of 5 by CA12 A Very Disappointing Westin
My stay at the Westin Verasa was one of the worst hotel experiences that I have had in a long time. I travel a lot for work, vacation, etc. and am SPG gold and this hotel was just not as good as it should be. The front desk staff was over-worked and rushed us through the check-in process without providing breakfast vouchers (more on that later). Our room was large and clean, but overlooked a giant AC unit and the busy main road at the front of the hotel. The gym had terrible machines, most of which were not working properly, nor was the water dispenser. The free wine tasting and food event was pitiful compared to what other hotels do in Napa. The most infuriating experience came when we tried to use breakfast vouchers at the hotel restaurant the next morning. Since they didn't provide the vouchers at check-in, it then became an issue when they claimed that the room was only booked for 1 person and, thus, one voucher. I had to leave my meal in the middle of it to discuss this with the hotel manager. The person at the front desk listen to my woes, gave no indication of sympathy or helpfulness even though I am SPG gold and the manager never showed to speak to me face-to-face! The front desk employee returned giving me a second voucher, but only after saying that they "never" do this and that I should not expect this to ever happen again! How rude! Overall, I really did not like this hotel and it appears to be poorly managed. I realize that it's a low-bar for larger hotels in Napa, as there aren't many, nonetheless, I expect more out of Westins. I'd never stay at this hotel again.
January 18, 2012