Rated 5 out of 5 by Fred complaint
We enjoyed this hotel and the staff was exceptional with their continual greeting.
My two negative comments follow, The time for daily room cleaning was too late - 4 to 5 pm impeded our entertaining friends in our room and or getting ready for dinner.
Also our last night while dining aprox 5:30 pm in The Bank, our dinner was disrupted as the staff started to remove and then rearrange all the tables around us. When ask what was going on we were told that they were preping for arrival of rock festival people at 10:00 pm. Not what I expect from Westin for any guest. At least we should have been advised that this was going to happen and then we would have selected another diner location.
May 14, 2013
Rated 5 out of 5 by Tsun Excellent Hotel
This hotel provided outstanding service. We stayed at the location for eight days and felt at home by the staff every moment we were there. Westin has always been a wonderful place for us to stay but the Napa Hotel staff helped make our stay perfect.
May 19, 2013
Rated 2 out of 5 by Tomatogod Disappointing
Westin usually is a great choice, not this time unfortunately. Wifi is s l o w . No refrigerator for my medicine? Heavenly crib? far from heavenly. The door for the restroom is a poor design, it does not close properly, everyone can hear your business when your doing it, it sounds like your using the restroom with the door open.
May 7, 2013
Rated 4 out of 5 Service has improved
I have always enjoyed the rooms at this hotel and the meeting facilities are great. I have visited this hotel twice a year for the last four years. The valet and bell boy desk were very helpful this visit. The bartender/bar manager(Bobby) made our visit particularly better this time. He made recommendations on great restaurants and provided better more personal service than our group has ever received.
May 9, 2013
Rated 5 out of 5 by Grodroberts Very nice property
Location is perfect
April 22, 2013
Rated 5 out of 5 by Edge7258 Fabulous Vacation Experience
New. Beautiful. Laid out very nice. Great location for Napa Valley, staff could not provide a comp shuttle to dinner so they called a cab and paid for it along with tip to driver - we didn't have to do anything but enjoy ourselves. P.S. if you enjoy a day in Napa or Sonoma, take advantage of the comp shuttle for dinner - you could avoid a meeting with CHIPs in town!!
May 3, 2013
Rated 5 out of 5 by tmac10 Awesome hotel!
This hotel is right in the middle of Napa. Walking distance from downtown and oxbow market. The hotel had a card and a bottle of champagne for our birthdays waiting for my boyfriend and I on the kitchen table! So cool! Thanks Napa Verasa for making a memorable b-day!
May 4, 2013
Rated 4 out of 5 by SPGplatinumplayer Good hotel, but could become great
Beautiful and well done hotel, but food service really poor and kind of ruined the experience. Also, some kind of automatic control on room air conditioning did not allow the room to get coller than 75 degrees.
May 4, 2013