The Westin Verasa Napa

  • 1314 Mckinstry Street
  • Napa,
  • Californie
  • 94559
  • États-Unis
  • Carte

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Rated 4.2 out of 5 by 443 reviewers.
Rated 3 out of 5 by Close to downtown I did like the location of this hotel and close to downtown. However there is a bunch of construction around the property which made sleeping in early morning a challenge along with the view from the room was completely blocked. Service at the pool was poor and most of the time didnt have towels. Took a really long time for someone to order drinks from as well. July 7, 2014
Rated 5 out of 5 by Amazing Napa Getaway We have been platinum members for many years now and this is by far one of our most favorite places to visit and the only place we stay when traveling to Napa. We live in the bay area so are able to visit Napa 3-4 times a year, yes we are very spoiled! The beds are always amazing, the rooms are beautiful, clean, up to date. The staff has always been exceptional. July 6, 2014
Rated 5 out of 5 by Napa5 The hotel manager was fantastic meeting all at the door in the morning and afternoon. His (don's) ability to make all guests feel appreciated was a nice touch. July 5, 2014
Rated 3 out of 5 by Check In Tardiness Hello, I had requested an upgrade to a suite using my platinum status upgrades. When we showed up at the hotel at 3:15 (hotel check-in was 3PM) our room was not ready. We waited patiently for 15 mins as instructed. Again, the room was not available. This happened for an hour and finally we took whatever room was available as we were in napa for a wedding. Very disappointing that I could not check in during guarantee check in time to relax and get ready for the wedding. and wasted my suite night upgrade. July 1, 2014
Rated 4 out of 5 by Good Experience With One Exception Overall, the property is nice, the staff is courteous, and the main restaurant in the hotel is excellent. However, there was one aspect of the stay that was disappointing. We booked a two-bedroom deluxe/luxury suite for one night. We arrived at noon and were told the room had not been cleaned and that it would be a couple of hours before we could get into the room. This was fine since the advertised check-in is 3 pm, so we left and toured the local area until 5 pm. When we returned at 5 pm we were told that the room was still not ready and that we would have to wait some more. About five minutes later the desk clerk came over, said our room was ready, and handed us the keys. It turned out that the room she gave us was a standard two bedroom suite (The difference is that the couple who stayed in the second room had to go into the common area to shower, etc. The deluxe suites have en-suite baths in both rooms.). The desk clerk did this with no explanation and we were still charged the rate that we had agreed to pay for the deluxe suite. As a long time Platinum member, I understand that things happen that can cause delays, but I do think that the hotel staff should be forthcoming about the change. July 4, 2014
Rated 4 out of 5 by A Westin with a difference A perfectly sized hotel with great amenities and a very responsive staff. The location allows wine country visitors quick access to vineyards all over the valley, but the feeling is more like a boutique hotel. Breakfast was included in our package and it was worth it because we were then able to skip lunch and have a full day of touring. Elevator was quite a walk from our room and food was a little stark (e.g. how about some berries with the egg sandwich?), but this was a great experience. June 30, 2014
Rated 1 out of 5 by Underwhelmed in Napa Overall, I was very unimpressed. Unfortunately, as I am a big fan of Westin properties. Service was very poor, from the time I arrived and nobody took my car or bags, to wait staff in the patio restaurant who seemed annoyed they had to serve us (and failed to bring me kids menus even tho I was dining with two small children). Plus, the automatic 15% gratuity added was annoying. It didn't seem like the kind of place where guests skimp on tips, in fact I would guess that most customers would tip more than 15% so the policy could be detrimental to the waitstaff. While the pool area was nice, the pool and deck space was very small for the number of people there. Plus, one server for the entire pool area was not enough so people waited a long time to get served. And we were told the bartender was "in Brazil watching the World Cup" so frozen drinks couldn't be served. Huh? Someone else in the bar can't work the blender? The gym is also nothing special, smaller than ones at other Westin hotels in less desirable locations and it got crowded the weekend I was there. Overall, it seems like Starwood really missed an opportunity to make this truly a destination/resort-style property in a desirable location like Napa, not just another run-of-the-mill hotel. Especially when they charge $500/night. July 3, 2014
Rated 5 out of 5 by Amazing experience We had a terrific experience. The hotel is great. The staff are friendly, knowledgable and accomodating. Highly recommend the hotel. July 2, 2014
Rated 5 out of 5 by I though tI knew... I had no idea! My brother Justin works at the property and secured a room for my wedding night. The Staff expecially Spencer, Sean, and Jennifer were amazing. The room was perfect and apparently i even snored the bed was so comfortable. July 2, 2014
Rated 5 out of 5 by Service 2nd to none! We booked our stay with Alana Cox, who also helped to set up all of our wine tastings,I cannot say enough about her she hit the ball out of the park with her selections. Alana Cox should be the face of Westin service! Thank you for a wonderful experience. July 1, 2014
Rated 5 out of 5 by great place very happy with the surprise room upgrade when i checked in. The location couldnt be better. the staff was excellent. I Plan on staying there again thanks again July 1, 2014
Rated 5 out of 5 by Love the Westin Verasa! Everything about our stay at the Westin Verasa was fabulous! The location of the hotel was great, within walking distance to town and many shops and restaurants. Our room was spacious and comfortable. The staff was attentive, helpful and friendly. We got great information about wineries from the front desk. We would definitely return for another stay and would highly recommend the Westin Verasa! June 29, 2014
Rated 2 out of 5 by Below SPG standards Finished business a day early. Had to wait 10 minutes with another guest to check out! Front desk was unattended for 10 minutes at 7AM? When front desk clerk showed up he told me I'd be charged for early departure. 1) Reservation says notify property before 6pm day of stay. This was at around 7AM. 2) Was supposed to receive resort credit of $10 per day to reduce $20 resort fee to $10. I was billed full $20. Not sure I can recommend this property. June 27, 2014
Rated 5 out of 5 by home away from home the resort has become my second home. From the time I pull up to valet till the time I leave, I couldn't be more appreciative of the way they treat me. Being in the wine biz, I'm up there a lot, suite is like being home, best food anywhere thanks to Chef frank, the staff is 'par excellance'...good job June 28, 2014
Rated 3 out of 5 by Room was never cleaned Love the hotel and location but we left our room at 11:00am Saturday morning and didn't return until 6:00pm when we discovered that our room had never been cleaned. Not sure how it got missed. June 25, 2014
Rated 5 out of 5 by Thank you! Exceptional in every way. We were very pleased and will return. June 25, 2014
Rated 5 out of 5 by Amazing Property We stayed with our daughter (10 yrs old) and her best friend (same age) over the weekend. The hotel is a short drive from San Francisco and we just wanted to enjoy the sun, the girls - the swimming pool and my husband and I visited some wineries and restaurants in Yountville. The hotel was exceptional. We will definitely visit again and recommend to friends and family. June 23, 2014
Rated 5 out of 5 by Great Location Location is within walking distance to the Napa Wine Train, and a short driving distance to some of the best vineyards in the country. Spacious rooms with a full kitchen. Nice pool area with a open setting area. The bell men were helpful with the best places locals visit. Will definitely stay again. June 24, 2014
Rated 5 out of 5 by Great Napa Location We enjoyed a wonderful stay at the Westin Verasa Napa . The location is excellent to wine taste along the Silverado trail or Highway 29. The service was wonderful and the light meal we had in the cafe was very good- much better than typical hotel food . June 23, 2014
Rated 5 out of 5 by We loved our stay. The staff is courteous and caring. June 24, 2014
Rated 5 out of 5 by Great Hotel for Napa Valley Here for the JazzGetaway 2014. Great Location, great hotel! Only thing lacking is a sundries gift shop. Would love to see this addition to the Verasa. Already booked for 2015! June 23, 2014
Rated 5 out of 5 by Napa Jazz Getaway Overall this was an excellent stay. The Valet "Sal" was the best. He took real good care of us and remembered my name the whole 4 days we were there. He was very helpful about telling us about the area and how to get around. The only negative thing I would have to say about the whole stay was the bartender. He spent a lot of time with his back to the side I was sitting on and the barhop that was cleaning the glasses had to tell him twice to wait on us.He spent a lot of time talk ingot someone and I almost left the bar. Not good customer service. June 13, 2014
Rated 5 out of 5 by BRIAN CULBERTSON JAZZ GETAWAY Second time staying at Westin Verasa, had a great stay. Rooms are clean and the suite was great. June 19, 2014
Rated 4 out of 5 by Basic room amenity missing This is very petty, but I didn't have a shower cap povided in the bathroom at anytime during my four day stay. I realize that I could have requested one from housekeeping, but I never thought about asking for one until I was ready to get in the shower and then it was too late. I've never stayed in a hotel that didn't automatically provide one. June 17, 2014
Rated 5 out of 5 by 25th Wedding Anniversary We wanted to indicate that the staff, especially Tim, was extremely helpful during our stay in Napa to celebrate our 25th wedding anniversary. He found us an excellent room overlooking the river and explained the hotel amenities and places to consider seeing. It was a pleasure to stay at this property. June 16, 2014
Rated 4 out of 5 by A few things keep this from being a perfect hotel experience We've stayed at this resort several times and overall always enjoy it. Great location and always fun to see some of the dogs guests bring. Staff is friendly. The 2 things that keep this from a perfect hotel experience. There are never enough valets to get your car. No matter when we have gone out for the day we need to plan on 10-20 minutes for the valets to get through the line of cars leaving and arriving. It would be great to be able to call down 10 minutes ahead and know your car would be ready, but I'm not sure they have room in their traffic circle to accomodate that. Second issue is the breakfast at the restaurant. The chef seems to think spicy peppers is what sets them apart and they serve the cereals with teaspoons (and I had had to ask to get that). And even worse, they automatically add the tip to the bill for any size party. That is just wrong in principle AND it forces me to pay high California sales takes on the tip amount (another 1-2% to the total bill which doesn't go to the staff). I normally tip 20% or more for good service and I really support wait staff even when the management has not put enough staff on to really service well. But it should always be my choice, not the managers. (if guests are too cheap to tip for breakfast, add another dollar to the price of each entree and pay your wait staff a bit more to make up the difference) Third issue is related to the nickel and diming. I hate showing up to a grand resort and having the first experience be the front desk telling me there is a resort fee (apparently my room rate doesn't cover the costs of the pool and bocce ball court). Raise your rates to what it costs to provide your basic amenities. Feel free to charge me $15 a day for parking. But resort fees make the property feel like its run by used car salesmen-Oh, you wanted air in those tires, that's 25 cents). That said, overall this is an exceptional place to stay in the Napa area. We love it, and just wish they'd focus a little more on making it a delightful luxury experience vs nickel and diming like a discount airline. January 2, 2012
Rated 2 out of 5 by Great hotel. Customer service needs improvement The bed was like sleeping on a cloud. The service at check in was less than adequate June 15, 2014
Rated 2 out of 5 by Bob Stayed night of 3/16/2012. When we prepared to leave our room, the door would not lock. As a matter of fact, you could lock the dead bolt and still open the door from the outside with no key. Management (Miguel) came up within 15 minutes and stayed by our door until a repairman could arrive, thus allowing us to leave for dinner. Room air conditioner kept resetting itself to 70 degrees during the night, so room overheated regularly, interrupting sleep. Our room, 2063, (don't get it) is noisy at night from the elevator and maintenance rolling a cart across the ceiling floor above during normal sleeping hours. March 17, 2012
Rated 4 out of 5 by platinum no platinum upgrade location of room was horrible front desk clerk not at all helpful . according to website day of arrival there were better rooms available but according to desk clerk not for us! June 10, 2014
Rated 3 out of 5 by Great hotel, poor service My wife and I stayed at the Westin for four nights. We really liked our room and the location of the hotel. Our room was very well kept and clean. The televisions were a bit small, but not a big deal. The parking attendants and bell hops were wonderful. We liked everything about this hotel. However, their concierge service sucked. We started calling them more than two months in advance to assist us with dinner reservations. Whenever I would talk with someone, they would take my name and information, tell me that they are working on my request, and that they would get back with me. However, they never did. I called four different times and spoke with four different people, and never once received a return phone call. Four different times, I was promised an e-mail of recommended activities in the area, and never received anything. Once we arrived we never saw anyone at the concierge desk. While we were staying at the hotel, we called the concierge on two separate occasions for help with massage appointments, and were told both times that the concierge would have to get back with us. My wife and I wonder if they really have a concierge service. December 20, 2011
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