Rated 4 out of 5 by Blaincho Keep coming back
I have stayed here a half a dozen times and always have enjoyed Versasa. Great spacious lobby, bathed with morning sunshine and dimly lit in the evening, perfect for wine tasting or dinner overlooking the pool, patio and fine landscaping. Color scheme is great, super friendly staff, and one-call service is a real plus. Try the regional dinner specials featuring different regions of France.
April 18, 2014
Rated 4 out of 5 by rvernon23 Very nice hotel
Very closer proximity to downtown Napa and concierge was great. However I NEVER received my wake-up call for a conference I was attending and was late for everything in the morning.
April 19, 2014
Rated 5 out of 5 by rstew17 The only place to stay in downtown Napa
We stopped here on our way down to Carmel Valley for a couple nights and had a wonderful time at this property. An incredible room (1096) with a staff that rivals any five star hotel around the world. Tim at the front desk was awesome.
April 18, 2014
Rated 5 out of 5 by BetsyV Great Hotel in Great Location
What a wonderful Westin property! We were upgraded to a suite and from the minute we stepped into the lobby, we felt welcomed and treasured. Hotel is great, rooms comfortable and quiet, fantastic fitness room, and wonderful location. Loved the evening wine tastings and the patio and pool are beautiful. It is located within walking distance of downtown and even closer to the Oxbow Market with great shops and restaurants. The only issue we had was with the guest self serve laundry and it was not the fault of the hotel but of a disrespectful staff member. Would go and stay at this hotel again in a heartbeat.
April 7, 2014
Rated 4 out of 5 by ToledoMark Wine City USA
Walking distance to almost everything in Napa City. easy drive from SFO airport. easy drive to Napa wineries.
April 14, 2014
Rated 4 out of 5 by Mnp2 Nice job
You upheld the good Westin tradition. Thanks, Mike and Pat O'Connor
April 8, 2014
Rated 5 out of 5 by Riotch Great location
Great location central to napa. 20 minutes to yountville. Good brunch and breakfast food within walking distance. La toque is a good restaurant in the hotel. The staff as always was impeccable. I highly rate this hotel and will return within the year
March 31, 2014
Rated 4 out of 5 by Dan95126 A few things keep this from being a perfect hotel experience
We've stayed at this resort several times and overall always enjoy it. Great location and always fun to see some of the dogs guests bring. Staff is friendly. The 2 things that keep this from a perfect hotel experience. There are never enough valets to get your car. No matter when we have gone out for the day we need to plan on 10-20 minutes for the valets to get through the line of cars leaving and arriving. It would be great to be able to call down 10 minutes ahead and know your car would be ready, but I'm not sure they have room in their traffic circle to accomodate that.
Second issue is the breakfast at the restaurant. The chef seems to think spicy peppers is what sets them apart and they serve the cereals with teaspoons (and I had had to ask to get that). And even worse, they automatically add the tip to the bill for any size party. That is just wrong in principle AND it forces me to pay high California sales takes on the tip amount (another 1-2% to the total bill which doesn't go to the staff). I normally tip 20% or more for good service and I really support wait staff even when the management has not put enough staff on to really service well. But it should always be my choice, not the managers. (if guests are too cheap to tip for breakfast, add another dollar to the price of each entree and pay your wait staff a bit more to make up the difference)
Third issue is related to the nickel and diming. I hate showing up to a grand resort and having the first experience be the front desk telling me there is a resort fee (apparently my room rate doesn't cover the costs of the pool and bocce ball court). Raise your rates to what it costs to provide your basic amenities. Feel free to charge me $15 a day for parking. But resort fees make the property feel like its run by used car salesmen-Oh, you wanted air in those tires, that's 25 cents).
That said, overall this is an exceptional place to stay in the Napa area. We love it, and just wish they'd focus a little more on making it a delightful luxury experience vs nickel and diming like a discount airline.
January 2, 2012